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Spyware / Malware / Virus Removal

[Resolved] nephew got my laptop

7 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
my nephew recently got onto my IBM Thinkpad R32 and it is now experiencing the following problems:

- start up seems ok, but after icons are loaded in tray, computer is working on something for a long time, can't start word or open browser for a long time.

- if started without my usb mouse plugged in, it will freeze almost immediately after logon

- network card (netgear WG511U) is sometimes not detected until removing and re-inserting.

none of these issues existed a week ago. system restore did not work. virus & mal-ware screens coming up empty. thanks for help.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:59:32 PM, on 12/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\a-squared free\a2service.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\tp4serv.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\svcwinra.exe
C:\Program Files\NETGEAR\WG511U Configuration Utility\wlancfgu.exe
C:\WINDOWS\resfilter32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [LtMoh] C:\PROGRA~1\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [tcrinit] C:\WINDOWS\svcwinra.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: NETGEAR WG511U Smart Wizard.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Web Anti-Virus - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1171589225082
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - c:\program files\a-squared free\a2service.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: QCONSVC - Unknown owner - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

–
End of file - 5156 bytes
Post #2
as a follow-up, i un-installed the netgear wg511U smart wizard and driver and problems seem to be resolved. upon re-installing and inserting card is when freezing and slowness problems occur. this card and software had previously worked for about 1 year.
Post #3
Hello and Welcome to the forum.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Clear "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Clear "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.

Next:


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.


(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time.

Next:

Download ComboFix from Here to your Desktop.
  • Double click combofix.exe and follow the prompts.
  • When finished, it shall produce a log for you, combofix.txt. Post that log and a HiJackthis log in your next reply
Note: Do not mouseclick while its running. That may cause it to stall
Post #4
thanks for your help with my problem. while running the combofix program, my anti-virus (kaspersky) detected the following: Trojan.Win32.Inject.mf. of course, i've run previous scans, but this was never detected.

the two logs are posted below.

ComboFix 07-12-07.3 - customer 2007-12-07 7:04:03.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.228 [GMT -5:00]Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((( Files Created from 2007-11-07 to 2007-12-07 )))))))))))))))))))))))))))))))
.

2007-12-06 15:51 . 2007-12-06 15:51 d——– C:\Program Files\NETGEAR
2007-12-06 15:51 . 2004-07-12 21:02 843,776 -ra—— C:\WINDOWS\system32\AegisE5.dll
2007-12-06 15:51 . 2004-04-18 16:43 651,264 –a—— C:\WINDOWS\system32\libeay32.dll
2007-12-06 15:51 . 2004-08-04 18:11 397,152 –a—— C:\WINDOWS\system32\drivers\wg51und5.sys
2007-12-06 15:51 . 2004-04-18 16:43 147,456 –a—— C:\WINDOWS\system32\ssleay32.dll
2007-12-06 15:51 . 2004-07-12 21:02 110,592 -ra—— C:\WINDOWS\system32\AegisI5.exe
2007-12-06 15:51 . 2003-07-24 12:10 17,149 –a—— C:\WINDOWS\system32\DNINDIS5.sys
2007-12-06 15:51 . 2007-12-06 15:51 15,781 –a—— C:\WINDOWS\system32\drivers\mdc8021x.sys
2007-12-06 07:45 . 2002-04-12 10:06 73,728 –a—— C:\WINDOWS\system32\AW32n50.dll
2007-12-06 07:45 . 2002-04-11 17:43 16,194 –a—— C:\WINDOWS\system32\AWINDIS5.SYS
2007-12-05 22:02 . 2007-12-05 22:02 54,156 –ah—– C:\WINDOWS\QTFont.qfn
2007-12-05 22:02 . 2007-12-05 22:02 1,409 –a—— C:\WINDOWS\QTFont.for
2007-12-04 12:59 . 2007-12-04 12:59 d——– C:\Program Files\Trend Micro
2007-12-02 10:12 . 2007-12-02 10:12 d——– C:\Program Files\Lavasoft
2007-12-02 10:12 . 2007-12-02 10:12 d——– C:\Program Files\Common Files\Wise Installation Wizard
2007-12-02 10:12 . 2007-12-02 10:12 d——– C:\Documents and Settings\All Users\Application Data\Lavasoft
2007-12-02 07:30 . 2007-12-02 07:30 d——– C:\Program Files\ltmoh
2007-12-02 07:29 . 2007-12-02 07:29 d——– C:\WINDOWS\Options
2007-11-29 20:38 . 2007-11-29 20:38 d——– C:\Documents and Settings\Tash\Application Data\Apple Computer
2007-11-25 13:31 . 2007-11-25 13:31 d——– C:\Documents and Settings\Tash\Application Data\vlc
2007-11-25 13:08 . 2007-11-25 13:08 d——– C:\Documents and Settings\Tash\Application Data\Talkback
2007-11-25 12:54 . 2007-02-01 03:18 d——– C:\Documents and Settings\Tash\WINDOWS
2007-11-23 10:29 . 2007-11-23 10:29 d——– C:\Documents and Settings\Rachel\Application Data\IBM
2007-11-18 18:19 . 2007-11-18 18:19 d——– C:\Documents and Settings\customer\Application Data\Apple Computer

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-12-07 12:14 24,075,552 –sha-w C:\WINDOWS\system32\drivers\fidbox.dat
2007-12-07 12:13 1,578,272 –sha-w C:\WINDOWS\system32\drivers\fidbox2.dat
2007-12-07 12:00 ——— d—–w C:\Program Files\Kaspersky Lab
2007-12-07 03:59 325,460 –sha-w C:\WINDOWS\system32\drivers\fidbox.idx
2007-12-07 03:59 151,856 –sha-w C:\WINDOWS\system32\drivers\fidbox2.idx
2007-12-06 20:51 ——— d–h–w C:\Program Files\InstallShield Installation Information
2007-12-06 02:56 ——— d—–w C:\Program Files\BearShare
2007-12-06 02:09 ——— d—–w C:\Program Files\Java
2007-12-04 17:57 ——— d—–w C:\Program Files\DivX
2007-12-04 15:52 ——— d—–w C:\Documents and Settings\customer\Application Data\MSN6
2007-12-02 22:56 ——— d—–w C:\Program Files\PC-Doctor for Windows
2007-12-02 13:30 ——— d—–w C:\Program Files\a-squared Free
2007-12-02 12:28 ——— d—–w C:\Program Files\InterVideo
2007-12-02 11:48 ——— d—–w C:\Program Files\Snood
2007-12-02 11:48 ——— d—–w C:\Program Files\Common Files\aol
2007-11-20 01:07 ——— d—–w C:\Program Files\Picasa2
2007-11-17 15:29 10,068,261 —-a-w C:\WINDOWS\Internet Logs\tvDebug.zip
2007-10-26 03:36 8,454,656 ——w C:\WINDOWS\system32\dllcache\shell32.dll
2007-10-25 23:49 ——— d—–w C:\Documents and Settings\Rachel\Application Data\Talkback
2007-10-17 22:27 ——— d—–w C:\Program Files\AIM
2007-10-17 22:26 ——— d—–w C:\Documents and Settings\customer\Application Data\Aim
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIModeChange"="Ati2mdxx.exe" [2002-06-12 16:03 C:\WINDOWS\system32\Ati2mdxx.exe]
"TrackPointSrv"="tp4serv.exe" [2002-03-20 06:05 C:\WINDOWS\system32\tp4serv.exe]
"TP4EX"="tp4ex.exe" [2002-02-22 01:04 C:\WINDOWS\system32\TP4EX.exe]
"TPHOTKEY"="C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe" [2002-05-30 00:01]
"AVP"="C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe" [2006-11-08 21:28]
"ZoneAlarm Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [2007-01-08 17:29]
"QCWLICON"="C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE" [2002-07-15 02:20]
"AGRSMMSG"="AGRSMMSG.exe" [2002-02-23 10:37 C:\WINDOWS\AGRSMMSG.exe]
"BMMGAG"="RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll" []
"tcrinit"="C:\WINDOWS\svcwinra.exe" [2007-04-17 12:33]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11]
"RegistryMechanic"="" []

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
NETGEAR WG511U Smart Wizard.lnk - C:\Program Files\NETGEAR\WG511U Configuration Utility\wlancfgu.exe [2007-12-06 15:51:18]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Ralink Wireless Utility.lnk]
backup=C:\WINDOWS\pss\Ralink Wireless Utility.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
2006-09-25 19:52 50736 –a—— C:\Program Files\Common Files\AOL\1174254876\ee\AOLSoftware.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
C:\Program Files\QuickTime\qttask.exe -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2007-07-12 03:00 132496 –a—— C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Tgcmd]
C:\Program Files\Support.com\bin\tgcmd.exe /server

R0 axwhisky;axwhisky;C:\WINDOWS\system32\DRIVERS\axwhisky.sys
R0 axwskbus;axwskbus;C:\WINDOWS\system32\DRIVERS\axwskbus.sys
R1 DSMBATT;DSMBATT;C:\WINDOWS\system32\drivers\DSMBATT.SYS
R1 IBMTPCHK;IBMTPCHK;C:\WINDOWS\system32\drivers\IBMBLDID.SYS
R1 TPPWR;TPPWR;C:\WINDOWS\system32\drivers\Tppwr.sys
R3 Tp4Track;IBM PS/2 TrackPoint Driver;C:\WINDOWS\system32\DRIVERS\tp4track.sys
S3 AWINDIS5;AWINDIS5 Protocol Driver;\??\C:\WINDOWS\system32\AWINDIS5.SYS
S3 DNINDIS5;DNINDIS5 NDIS Protocol Driver;\??\C:\WINDOWS\system32\DNINDIS5.SYS
S3 wg51und5;NETGEAR WG511U Wireless Network Adapter Service;C:\WINDOWS\system32\DRIVERS\wg51und5.sys

*Newly Created Service* - CATCHME
*Newly Created Service* - PROCEXP90
.
Contents of the 'Scheduled Tasks' folder
"2007-12-07 12:12:58 C:\WINDOWS\Tasks\BMMTask.job"
- C:\PROGRA~1\ThinkPad\UTILIT~1\Bmmtask.exe
.
**************************************************************************

catchme 0.3.1318 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-12-07 07:14:10
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\poof]

.
Completion time: 2007-12-07 7:17:39
.
— E O F —




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:27:28 AM, on 12/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\a-squared free\a2service.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\tp4serv.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\svcwinra.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\NETGEAR\WG511U Configuration Utility\wlancfgu.exe
C:\WINDOWS\resfilter32.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QCWLICON] C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [tcrinit] C:\WINDOWS\svcwinra.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - Global Startup: NETGEAR WG511U Smart Wizard.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Web Anti-Virus - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1171589225082
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - c:\program files\a-squared free\a2service.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: QCONSVC - Unknown owner - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

–
End of file - 5130 bytes
Post #5
Lets run an F-Secure online scan it will scan for Viruses, Spyware and RootKits:
  • Click HERE
  • Scroll to the bottom of the page and click the Start scanning button. A window will pop up.
  • Allow the Active X control to be installed on your computer, then click the Accept button
  • Click Full System Scan and allow the components to download and the scan to complete.
  • If malware is found, check Submit samples to F-Secure then select Automatic cleaning
  • When cleaning has finitished, click Show report (this will open an Internet Explorer window containing the report)
  • Highlight and Copy (CTRL + C) the complete report, and Paste (CTRL + V) in a new reply to this post
If Automatic cleaning with Submit samples hangs, click Cancel, then New Scan
  • When the cleaning option is presented, Uncheck Submit samples to F-Secure
  • Click Automatic cleaning
  • When cleaning has finitished, click Show report (this will open an Internet Explorer window containing the report)
  • Highlight and Copy (CTRL + C) the complete report, and Paste (CTRL + V) in a new reply to this post

Note: This scan will only work with Internet Explorer.
You must be logged on a administrator rights to run this scan.
The scan may take a few hours.

Also let me know how the computer is running now.
Post #6
the computer is running well while i do this. however i have not attempted to plug in the netgear card that was causing the problems. log follows: Scanning Report Friday, December 07, 2007 08:46:24 - 10:39:21 Computer name: LAURALAPTOP Scanning type: Scan system for viruses, rootkits, spyware Target: C:\ Result: 4 malware found Tracking Cookie (spyware) * System (Disinfected) * System * System * System Statistics Scanned: * Files: 42688 * System: 5360 * Not scanned: 3 Actions: * Disinfected: 1 * Renamed: 0 * Deleted: 0 * None: 3 * Submitted: 0 Files not scanned: * C:\HIBERFIL.SYS * C:\PAGEFILE.SYS * C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Options Scanning engines: * F-Secure Libra: 2.4.2, 2007-11-28 * F-Secure AVP: 7.0.171, 2007-12-07 * F-Secure Orion: 1.2.37, 2007-12-07 * F-Secure Blacklight: 1.0.64 * F-Secure Draco: 1.0.35, 2007-11-28 * F-Secure Pegasus: 1.19.0, 2007-11-03 Scanning options: * Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB BAT LNK ANI AVB CEO CMD LSP MAP MHT MIF PDF PHP POT WMF NWS TAR TGZ WSF ZL? {* ZIP JAR ARJ LZH TAR TGZ GZ CAB RAR BZ2 HQX * Use Advanced heuristics Copyright © 1998-2006 Product support |Send virus sample to F-Secure F-Secure assumes no responsibility for material created or published by third parties that F-Secure World Wide Web pages have a link to. Unless you have clearly stated otherwise, by submitting material to any of our servers, for example by E-mail or via our F-Secure's CGI E-mail, you agree that the material you make available may be published in the F-Secure World Wide Pages or hard-copy publications. You will reach F-Secure public web site by clicking on underlined links. While doing this, your access will be logged to our private access statistics with your domain name.This information will not be given to any third party. You agree not to take action against us in relation to material that you submit. Unless you have clearly stated otherwise, by submitting material you warrant that F-Secure may incorporate any concepts described in it in the F-Secure products/publications without liability.
Post #9
After doing the below, I suggest you post about the issues you're having with the netgear card
Post it here: .
Also let them know we've cleaned the computer.

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    • [external image: Posted Image]
  • If shown the disclaimer, Select "2"


Here's my usual all clean post

Log looks good :D


You need to create a new Clean restore point.

Note: This will remove all previous Restore Points

Click Start Menu > Run > copy and paste

%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week
    (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is succeptible to being hacked and taken over.
    I am very serious about this and see it happen almost every day with my clients.
    Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.
    This will ensure your computer has always the latest security updates available installed on your computer.
    If there are new updates to install, install them immediately, reboot your computer, and revisit the site
    until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    This will provide realtime spyware & hijacker protection on your computer alongside your virus protection.
    You should also scan your computer with this program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  • Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer
    settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • IE-SPYAD puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

    Using IE-SPYAD to help block unwanted sites and activities

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly.
    Without regular updates you WILL NOT be protected when new malicious programs are released.

Only run one Anti-Virus and Firewall program.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Post #10
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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