you just helped me fix my problem with the outerinfo pop ups, but i went to download the spybot software and i think i dowloaded spyware bot instead. when i try to remove it because it said i had to pay for remove the infected items by computer reboots and then it says there is an error and do i want to send the report. i think i may have screwed something else up again. please let me know if there is anything i can do thanks