Logfile of HijackThis v1.99.1
Scan saved at 9:20:03 AM, on 6/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
My registry appears to have a problem. I am unable to install any Microsoft updates, cannot install Qtime or Itunes, and cannot install IE7. To be honest I probably did something using HijackThis without consulting someone intelligent first. Any help would be appreciated.
Run CHECKDISK
Start - Run - (type)chkdsk /f /r <– note the required space before the "/" characters
___________-
Next
Run your System File Checker.
Start - Run - (type)sfc /scannow - Enter <– note the requied space between "c" and "/"
_________
Next
Clear your JAVA Cache using Control Panel - JAVA - JAVA Console - Delete Files
(uninstall JAVA JRE if it is not the latest JRE 1.0.6 update, then install the latest update of JRE)
______
Next
Go to MS Updates and accept the current batch of updates (critical updates and patches)
_________
Next
If not already installed, download and install MS Installer version 3.0
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Next
Download and run the MS Installer Cleanup utility
_________
Next:
Attempt to install your iTunes, or Quicktime or whatever you had wanted to install
_______
Post back here with any additional questions and to report your progress.
Best Regards
Dough, when attempting to run CheckDisk as instructed I received the following:
"The type of the file system is NFTS. Cannot lock current drive. Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? "
I answered no and the system closed. ????
That message always occurs.
It is necessary to answer "Yes". to allow CHKDSK to schedule to Run next time you Reboot, so that it can Run in the Pre-Windows environment, prior to Windows loading.
Then Reboot your machine to allow the CHKDSK to run its 5 scans.
When it finishes scanning, it will boot normally into Windows.
Best Regards
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