Avast Anti-virus Program Won't Run

Hi I performed the tasks you wanted and the log file follows: Windows Registry Editor Version 5.00 ; Regscan.vbs Version: 1.2 by rand1038 ; 5/30/2007 5:34:01 PM ; Search Term(s) Used: "AVAST" ; 10 matches were found. ; The search took 2 minutes and 23 seconds. [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_AAVMKER4\00] "DeviceDesc"="avast! Asynchronous Virus Monitor" [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_ASWMON2\00] "DeviceDesc"="avast! Standard Shield Support" [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_ASWTDI\00] "DeviceDesc"="avast! Network Shield Support" [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_AAVMKER4\00] "DeviceDesc"="avast! Asynchronous Virus Monitor" [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_ASWMON2\00] "DeviceDesc"="avast! Standard Shield Support" [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_ASWTDI\00] "DeviceDesc"="avast! Network Shield Support" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_AAVMKER4\00] "DeviceDesc"="avast! Asynchronous Virus Monitor" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMON2\00] "DeviceDesc"="avast! Standard Shield Support" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWTDI\00] "DeviceDesc"="avast! Network Shield Support" "C:\\Documents and Settings\\Jack Fink\\Local Settings\\Temporary Internet Files\\Content.IE5\\K48CIQR9\\erunt-setup[1].exe"="ERUNT Setup " "C:\\Documents and Settings\\Jack Fink\\Desktop\\aswclear.exe"="avast! Antivirus Removal Tool"

Good! Now please download and install the newest version of AVAST and let's see what happens!

Hi Susan I have installed Avast and made two scans. The first scan found 5 infected files with 3 virus’s found. The second scan found no problems. You have done a SUPER job! Thank You so much!!! Creede

I am happy that it is working! I must thank blender for helping me with the final registry fix. Please go ahead and post (reply) with a fresh hijackthis log.

Thanks again to all. I was thinking about just throwing the old computer out. You certainly provide a great service!!
The log follows:
logfile of HijackThis v1.99.1
Scan saved at 11:04:14 AM, on 5/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\carpserv.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\SYSTEM32\RUNDLL32.EXE
C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
C:\WINDOWS\SYSTEM32\hpsysdrv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\SlipStream Web Accelerator\slipaccel.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\SYSTEM32\spider.exe
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5403
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ICSDCLT] C:\WINDOWS\SYSTEM32\RUNDLL32.EXE C:\WINDOWS\SYSTEM32\ICSDCLT.DLL,ICSClient
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM32\HPScanFix.exe
O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [SBPCISetup] C:\SBPCI\sbsetup.exe
O4 - HKLM\..\Run: [hpsysdrv] C:\WINDOWS\SYSTEM32\hpsysdrv.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: SlipStream.lnk = C:\Program Files\SlipStream Web Accelerator\slipaccel.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Show All Original Images - res://C:\Program Files\SlipStream Web Accelerator\slipaccel.exe/250
O8 - Extra context menu item: Show Original Image - res://C:\Program Files\SlipStream Web Accelerator\slipaccel.exe/227
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d…can_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://downloads.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab
O16 - DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupd806.exe
O16 - DPF: {3F1A2503-C1E0-4980-93DA-C64E44507EC1} (MSN Money QuickList) - http://fdl.msn.com/public/investor/v12/invinstl.exe
O16 - DPF: {544EB377-350A-4295-9BEB-EAB8392E09C6} (MSN Money Charting) - http://fdl.msn.com/public/investor/v13/invinstl.exe
O16 - DPF: {94349FB6-37A0-4385-BADA-1B48DE3CA833} (ChrtCtl Class) - http://fdl.msn.com/public/investor/v9.5/investor.cab
O16 - DPF: {96096B0A-8FDB-4382-8737-DAEFE45F4AFA} (MS Investor Portfolio) - http://fdl.msn.com/public/investor/v9/investor.cab
O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} - http://moneycentral.msn.com/cabs/pmupdate.exe
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {F554B9AB-E6C9-4FA6-BFE7-B3CB24AD5027} (MSN Money Charting) - http://fdl.msn.com/public/investor/v10/investor.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B2541BFD-00CE-496A-B2BA-855A72C5E7F9}: NameServer = 64.136.173.4 64.136.164.76
O18 - Protocol: x-atng - {7E8717B0-D862-11D5-8C9E-00010304F989} - C:\Program Files\Fidelity Investments\Fidelity Active Trader\System\atngprot.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

Hi Creede,

How is that computer running? I do not see a firewall application installed. Perhaps you have a hardware firewall but a combination of both a software firewall and a hardware firewall is better. Just be sure there are no conflicts. Please do not rely solely on the Windows XP firewall. Using a software firewall other than the XP firewall will allow you to give/deny access for applications that want to go online. Select one of these, or another of your choice:

• ZoneAlarm
• Tiny Personal Firewall
• Comodo Free Firewall

Please test your firewall and make sure it is working properly.
Test Firewall

Please post (reply) with another hijackthis.

Hi Creede,

Your latest hijackthis log appeared to be clean. Here are the final instructions unless you have anymore questions. Glad you installed Comodo and have AVAST back!

STEP 1.
Reset hidden/system files and folders

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View tab.
• Deselect the Show hidden files and folders option.
• Select the Hide file extensions for known types option.
• Select the Hide protected operating system files option.
• Click Yes to confirm.
• Click OK.

STEP 2.
System Restore for Windows XP
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

• Turn off System Restore.
• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.

Reboot.

Turn ON System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• UN-Check *Turn off System Restore*.
• Click Apply, and then click OK.

STEP 3.
======
DON’T BECOME OVERCONFIDENT WITH ANTIVIRUS APPLICATIONS INSTALLED!!!

http://forum.malwareremoval.com/viewtopic….39eba6ea0b5e8ee

Stay up to date on security patches and be extremely wary of clicking on links and attachments that arrive unbidden in instant messages and e-mail.

"The number one thing the majority of the malicious code we're seeing now does is disable or delete anti-virus and other security software," Dunham said. "In a lot of cases, once the user clicks on that attachment, it's already too late."

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Visit Microsoft's Update Site Frequently - It is important that you visit Windows Updates regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  A tutorial on installing & using this product can be found here:
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  A tutorial on installing & using this product can be found here:
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  A tutorial on installing & using this product can be found here:
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  
  
• More info on how to prevent malware you can also find here (By Tony Klein)

Follow this list and your potential for being infected again will reduce dramatically.

Thank you for allowing me to assist you.

Susan

Hi Susan I will follow your advise. Thank you again for all the time and effort that you have given solving this problem for me. It would have not been resolved except for your help. Best regards Creede

You are very welcome! Glad we could help!

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

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