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Spyware / Malware / Virus Removal

Help Need..My computer got infected :(

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This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
when i start up my laptop..there be some net.exe running in ms-dos also i got alot of chinese pop ups.. is there anyway for me to remove this virus?? thanks:)
Post #2
Hi,

Please download HijackThis from http://www.hijackthisaid.org/tools/dls/click.php?id=2
After downloading, you have place it into a permanent folder such as "C:\HJT". To do this:

* Navagate to your C:\ drive.
* Right click inside of the C:\ drive
* A menu with the choice "New" will pop up
* Hover over "New" and select "Folder" from the sub-menu that pops up.
* Rename the Folder HijackThis
* Drag HijackThis into the new folder.

Next, open HijackThis, and click the "Scan" button. Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet!

Now click the 'Save Log' button.

Post the contents of that log as a reply to this post.

Danny
Post #3
hey..thanks for helping:)

here my log:

Logfile of HijackThis v1.99.1
Scan saved at 12:23:48 PM, on 10/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\Acer\eManager\anbmServ.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\acer\Wireless\Utility\WlanUtil.exe
C:\acer\epm\epm-dm.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\SVOHOST.exe
C:\WINDOWS\LSASS.exe
C:\WINDOWS\WINLOGON.EXE
C:\WINDOWS\SYSTEM32\RUNDLL.EXE
C:\WINDOWS\SMSS.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\CCM\CLICOMP\RemCtrl\Wuser32.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
c:\windows\system32\wbem\winlogon.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Realplayer.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.7939.com/
F2 - REG:system.ini: Shell=Explorer.exe 1
O1 - Hosts: 59.34.148.98 www.hao123.com
O1 - Hosts: 59.34.148.98 www.4199.com
O1 - Hosts: 59.34.148.98 www.9505.com
O1 - Hosts: 59.34.148.98 www.7322.com
O1 - Hosts: 218.5.76.175 www.huoche.com.cn
O2 - BHO: MyIEHelper Class - {16B770A0-0E87-4278-B748-2460D64A8386} - C:\Documents and Settings\All Users\Application Data\Microsoft\IEHelper\IEHelper_5002.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {CE7C3CF0-98A8-474D-B2B5-1ED7E2E3B004} - (no file)
O2 - BHO: AlxTB BHO - {F1FABE79-25FC-46de-8C5A-2C6DB9D64333} - C:\WINDOWS\system32\AlxTB1.dll
O3 - Toolbar: Alexa - {3CEFF6CD-6F08-4e4d-BCCD-FF7415288C3B} - C:\WINDOWS\system32\SHDOCVW.DLL
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [acerWireless] C:\Program Files\acer\Wireless\Utility\WlanUtil.exe
O4 - HKLM\..\Run: [EPM-DM] c:\acer\epm\epm-dm.exe
O4 - HKLM\..\Run: [ePowerManagement] C:\Acer\ePM\ePM.exe boot
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [] C:\WINDOWS\system32\intenat.exe
O4 - HKLM\..\Run: [SoundMam] C:\WINDOWS\system32\SVOHOST.exe
O4 - HKLM\..\Run: [ToP] C:\WINDOWS\LSASS.exe
O4 - HKLM\..\Run: [Torjan Program] C:\WINDOWS\WINLOGON.EXE
O4 - HKLM\..\Run: [TProgram] C:\WINDOWS\SMSS.EXE
O4 - HKLM\..\Run: [Realplayer.exe] C:\WINDOWS\system32\Realplayer.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updatereal] C:\WINDOWS\realupdate.exe other
O4 - HKCU\..\Run: [msnnt] C:\WINDOWS\winampc.exe
O4 - HKCU\..\Run: [Syss] C:\DOCUME~1\51174\LOCALS~1\Temp\setup.exe
O4 - HKCU\..\Run: [MyShares] c:\program Files\Òä¶à¶à\MyShares.exe /tray
O4 - HKCU\..\Run: [Realplayer.exe] C:\WINDOWS\system32\Realplayer.exe
O4 - Startup: UTAgent 3.0.lnk = C:\Program Files\Republic Poly\UTClient\UTAgent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\quartz32.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\quartz32.dll
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = rp.edu.sg
O17 - HKLM\Software\..\Telephony: DomainName = rp.edu.sg
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = rp.edu.sg
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = rp.edu.sg
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Network Logon (NetWorkLogon) - Unknown owner - rundll32.exe (file missing)
Post #4
Hi,

I'm afraid I have unpleasant news for you. You have several Very Dangerous infections on this machine.
It allows outsiders COMPLETE access to every keystroke, account, and password you use while on this machine, and complete access to any other data present…
IF this computer has been used for any kind of important data, my best recommendation is to Disconnect from Internet, Re-Format the entire drive and re-install your Operating system and Applications.

We can likely clean the infected files off the computer, and if you wish we will attempt to do so, but we cannot be sure that the infection didn't do something to your system to reduce the system security. In that instance, even after removal of the infection, you could be subject to another attack or takeover as soon as you re-connect to the Internet.

The Decision Whether to ReFormat or Not should be based on:
  • The use of the computer - this is the primary factor in the decision whether to re-format and re-install, or just disinfect. If you do any financial work or personal business on this machine.
  • The variety of malware - this influences the decision on whether to re-format and re-install, or just disinfect. IN THIS CASE we have a Remote Access Trojan, (RAT) the worst kind.
  • If you simply use this machine for music and browsing the internet I wouldn't worry to much.
If the Computer has been used for any important data, you are strongly advised to do the following, immediately:
  • Disconnect the infected computer from the internet and from any networked computers until the computer can be cleaned.
  • Back up all important data on the machine. Do not back up any Applications (programs). Those should be re-installed from the original source CDs or websites.
  • If you have ever used this computer for shopping, banking, or any transactions relating to your financial well being:
    Call all of your banks, credit card companies, and financial institutions, informing them that you may be a victim of identity theft, and to put a watch on your accounts or change all your account numbers.
  • From a clean computer, change ALL your online passwords – for ISP login, email, banks, financial accounts, PayPal, eBay, online companies, and any online forums or groups you belong to.
  • DO NOT change passwords or do any transactions while using the infected computer because the attacker will get the new password and transaction information.
  • Take any other steps you think appropriate for an attempted identity theft.
While you are deciding whether to ReFormat and Re-Install, a useful link is here: http://www.dslreports.com/faq/10063
Please let me know what you decide.

Danny

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