[Closed] Personal AV pav.exe.tmp1

I have this BIG message Popup on my desktop that says my computer has been infected with a Virus that won't go away. Also there is a big X icon on the bottom of my taskbar that won't be removed and other popups about malicious maleware and stuff like that coming up. It keeps wanting me to pay for software that removes this stuff. I have tried a system restore and it says the file is infected and can not open. Please help me

Hi and Welcome,

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted.
• Please DO NOT run any scans or fix items without my direction.

Please do the following:

STEP #1

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.

• Disable any script blocking protection
• Double click dds.pif to run the tool.
• When done, two DDS.txt's will open.
• Save both reports to your desktop.

—————————————————
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


STEP #2


[external image: Posted Image]
Download GMER Rootkit Scanner from here or here.

• Extract the contents of the zipped file to desktop.
• Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
• If it gives you a warning about rootkit activity and asks if you want to run scan…click on NO.
  
  [external image: Posted Image]
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following …
  • Sections
  • IAT/EAT
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish.
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  
• Save it where you can easily find it, such as your desktop, and post it in your next reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries



NOTE: You may have to run these programs in safe mode if they will not run in normal mode.

If the programs will not run in safe mode, try renaming them to a random name with a .com extension ie: MERG.com

I can't figure out how to attach the DDS.txt, Attach.txt and Gmer.txt. I have saved it to my desktop but can not figure how to attach it to my reply. tjbrim

I can't figure out how to attach the DDS.txt, Attach.txt and Gmer.txt. I have saved it to my desktop but can not figure how to attach it to my reply. tjbrim I think I figured out how to send the attachments!

Hi,

Please do the following:

Download Combofix from either of the links below. You must rename it before saving it.
Save it to your desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

• If you are using Firefox, make sure that your download settings are as follows:
  
• Tools->Options->Main tab
• Set to "Always ask me where to Save the files".

Link 1
Link 2



During the download, rename Combofix to Combo-Fix as follows:

[external image: Posted Image]


[external image: Posted Image]
——————————————————————–

• It is important you rename Combofix during the download, but not after.
• Please do not rename Combofix to other names, but only to the one indicated.

———————————————————–

• Double click on Combo-Fix.exe & follow the prompts.
  
  • When finished, it will produce a report for you.
  • Please post the "C:\Combo-Fix.txt" for further review.
  **Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
  
  
  

  ———————————————————–

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  ———————————————————–

Note: During the download ComboFix shall install the recovery Console - please allow it to do so.

Due to inactivity this topic will be closed. If you need help please start a new thread and post a new HJT log