8 replies to this topic

[chayienne]

Hi,

My computer was recently infected with MSMSGS.EXE virus. I got several popups today which are very annoying. The virus came from a USB Flash drive which was inserted to my PC. The avast scanner was able to detect the virus from the USB Flash drive but it wasn't able to delete it. Is there a way I can remove the virus in my USB flash drive? Please check my the log below in case there are malware running in my computer.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:40:58 PM, on 9/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Nero\Nero BackItUp 4\IoctlSvc.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\sttray.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Documents and Settings\Hudson Ong\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\KWorld Multimedia\PVR-TV 7131 Utilities\P3XRCtl.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Corel\Corel Paint Shop Pro Photo XI\Corel Paint Shop Pro Photo.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft....k/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: TorrentMan Toolbar - {7c5c0f58-e061-457d-9033-77307f5ed00c} - C:\Program Files\TorrentMan\tbTor0.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: facebook.apps Toolbar - {8b94d5f1-00d5-4bb2-8b8a-0a9802ecfd6d} - C:\Program Files\facebook.apps\tbface.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Name of App] C:\Program Files\SAMSUNG\FW LiveUpdate\FWManager.exe r
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero BackItUp 4\NBKeyScan.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [YeppStudioAgent] C:\Program Files\SAMSUNG\SamsungMediaStudio4.1\SamsungMediaStudioAgent.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Hudson Ong\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O4 - Startup: hamachi.lnk = C:\Program Files\Hamachi\hamachi.exe
O4 - Global Startup: Remote Control.lnk = C:\Program Files\KWorld Multimedia\PVR-TV 7131 Utilities\P3XRCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.ado...obat/nos/gp.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Program Files\Nero\Nero BackItUp 4\IoctlSvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe

--
End of file - 8671 bytes


Thanks for taking the time to read this post. Hope you guys can help me resolve this problem.

Regards,
Chayienne

[Noviciate]

Due, in part, to the large numbers of HJT logs being posted, there are four things that you need to be aware of.

1) If you have already posted this log at another forum, you need to post here that you have done so and this topic will be closed.
Multiple posting not only ties up valuable resources, but could also result is some unpleasant side-effects for your system if you follow two sets of instructions at the same time.
If, during research, an identical log is identified at another forum, this thread will be closed.

2) If you don't post a meaningful reply to any of my posts within five days, this thread will be closed. Due to limited free time I can only have so many open threads at any one time and if yours isn't active, somebody else's will be.
If, by omission, the thread hasn't be closed after five days and you post, it will just serve as a reminder to me to close it.
Please note that "I just dropped in to say Hi!" isn't a meaningful reply!

3) Malware removal is a tricky business, and malware writers don't tend to worry about the damage their creations do, so it is advisable to back-up all important files BEFORE we start. Although most cases have a successful conclusion, on occasion things don't go according to plan and it is better to be prepared for the worst.

4) Back-ups can get lost or damaged, so make two if the files are that important to you!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Pay a visit to the Kaspersky Online Scanner 7 - I.E. is preferred for this scan.

• Read the Information panel and then click Accept.
• Allow the ActiveX download if necessary.
• Both the anti-virus engine and database will need to be downloaded, which may take a little time.
• Once this has been completed, select My Computer from the Scan section on the left hand side.
• Put the kettle on!
• Although it is recommended by Kaspersky that you should disable your anti-virus scanner before starting this scan, it should work OK with it still active - it does on my PC.
  Although you may find the scan speed increases if you carry out this step, I never like to disable my resident scanner while online, so I don't.
• When the scan has completed, click View scan report at the bottom.
• Click Save Report As...
• Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
• Click Save and pick a location for the file - the Desktop is always handy.

Copy and paste the report into your next reply along with a fresh HJT log, run in Normal Mode, and a description of how your PC is behaving.

Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Download Sec-Info2.zip from here and save it to your Desktop. You will need to extract the file.

Right click on the zipped folder and from the menu that appears, click on Extract All...
In the 'Extraction Wizard' window that opens, click on Next> and in the next window that appears, click on Next> again.
In the final window, click on Finish

You should now see a folder with a file in it - double click Sec-info2.vbs to run it.
Once you have been informed that the script has completed, a text file called Sec-Info.txt should be created in the same folder - you may need to wait a couple of seconds for it to appear..
Please copy and paste the contents of the text file into your next reply and then you can delete both of the folders and their contents.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Run HJT and click on Open the Misc Tools section.

• Click Open Uninstall Manager...
• Click Save list... and save it to your Desktop.
• Copy and paste the file uninstall_list.txt into your next reply.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Download RootRepeal from one of the locations below and save it to your Desktop:
Location 1
Location 2
Location 3

• Double click RootRepeal.exe to fire up the tool and OK any Windows confirmation if necessary.
• Ensure that the Report Tab is selected at the bottom.
• Click the Scan button, check ALL the boxes in the window that appears and then click OK.
• Check the box next to your main hard drive - usually C: and click OK
• Put the kettle on and perhaps open a packet of biscuits - the scan will take some time.
• Once the scan has completed a Notepad window will open with the results in.
• These results will also be saved to the root of your main drive as \RootRepeal report date time.txt

Let me have a copy of the contents in your next reply.

Also, please keep your flash drive out of computers for now - we'll clean it once we've checked the PC is clean

[chayienne]

Hi, I tried to access the links you provided such as the kaspersky website but all I get is "the webpage cannot be found" messages. The other link (Sec-Info2.zip ) has the same problem too. I tried Mozilla to access the websites and I get "server not found " messages. I will try to access the links using another computer when I get to office. It's really strange because I can open other websites with no problem at all. Thanks for your advice and I will try to post the logs you need as soon as I can access the links. Regards, Chayienne

[Noviciate]

This may be the result of the nasty that you have onboard, or not - I don't know. Do what you can and post accordingly.

[chayienne]

Yesterday, I downloaded Malware Bytes Scanner from another computer because the trojan and virus in my pc is preventing me from accessing anti-virus sites. I performed a full scan. Since it's a free version only, it did not delete all the trojans and viruses it found. The good news is, I can finally access Kaspersky website. I will try to generate the logs you need. Hopefully, everything will be okay soon. Regards, Chayienne

[Noviciate]

Yesterday, I downloaded Malware Bytes Scanner from another computer because the trojan and virus in my pc is preventing me from accessing anti-virus sites. I performed a full scan. Since it's a free version only, it did not delete all the trojans and viruses it found.

The free version has no restrictions on what it removes, so any failures to delete are due to the nature of the nasty rather than any inbuilt scanner limitations.
Open MBAM and select the Logs Tab. Each log has the time and date attached to it - let me have the one that identified the scan that you are referring to.

[chayienne]

I waited for a day for the kaspersky online scan to finish and I get an error message that the application does not support some script. For the meantime, attached are the two MBAM Logs generated on Sept. 29. One was generated in the morning0 and the other one was generated in the afternoon. I have a problem with regedit.exe because every time I kill the task in Winpatrol, it keeps on coming back.

Attached Files

•  mbam_log_2009_09_29__08_05_46_.txt   3.29KB   179 downloads
•  mbam_log_2009_09_29__13_31_17_.txt   1.17KB   160 downloads

[Noviciate]

I have a problem with regedit.exe because every time I kill the task in Winpatrol, it keeps on coming back.

Why are you killing regedit.exe?

[Noviciate]

Due to inactivity this topic will be closed. If you need help please start a new thread.