I have repeatedly tried to install XP Pro Service Pack 2 on my machine with no success. Microsoft directed me to HP since it is an OEM version of XP. HP suggested I reload XP SP1 and then try to update to XP SP2. I really prefer not to do that since I am a small business owner and have several applications on this machine. Any ideas on how to avoid starting over from scratch?
Thanks,
Jason
Hi,
It would be sensible to take an "image" of your disc using software such as Ghost, Acronis, Drive Image, Paragon or similar, then if you hit any problems at least you can set your system back to when you took the image.
It is important to make sure that that your computer is free from viruses, spyware or other malicious elements before you follow the instructions to reinstall SP1 and then install SP2, and that you have deleted any unwanted programmes, data files, temp files, Internet and Java cache and that you have emptied the Recycle Bin and performed a standard hard drive clean up. Run a standard registrychecker and then do a complete defragmentation of your drive and don't forget to check that your Windows protected files are all present and correct by going to Start/Run and typing
sfc /scannow
(note the space between the c and the forward slash as it is essential)
be sure to have your Windows CD disc handy as if you have some corrupt or missing protected files you will be asked for it.
Microsoft have some excellent advice on installing SP2 and the precautions you should observe and it is well worth visiting their website and printing out the salient parts before you start.
Set up a restore point, disconnect from the internet, disable your anti virus programme (remember to enable it once you have finshed,) keep your fingers crossed and follow the recommendations given by HP
The idea is to make your system as lean and efficient as possible (you ought to try to have at least 25% of your hard drive empty) before applying the service packs. It goes without saying that you should back up all your work and have a disc containing all your drivers as a further bit of insurance.
If you don't feel confident in any of this or don't feel you have the time available, it it would be sensible to employ a competent technician to do the work for you.
Regards
paws
