Hello –

Windows XP locks up after several minutes when I run any utilities to check for viruses or spyware or to perform a registry repair. I suspected that a Windows file had become corrupted, so I performed a RESTORE operation and a CHKDSK repair, which provided no relief from the system hanging. These problems began a week ago, shortly after I installed ZoneAlarm as my firewall.

Another anomaly is the appearance of a dozen new addresses in my Outlook address book. Further, Authentium has somehow invaded my system to install itself as my firewall and my virus checker, in place of Windows XP firewall and AVG antivirus. A search of files called “Authentium” turned up one item, which turned out to be a cookie and I deleted it.

My situation is steadily worsening, as I now have difficulty connecting to my ISP without the system locking up. Please give me a clue about how to restore normal operation. Thank you.

Cordially,

- Harry327


Logfile of HijackThis v1.99.1
Scan saved at 10:52:15 AM, on 8/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\TSI32\tsircusr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\NovaStor\NovaBackup\7\NSENGINE.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\System32\TSIRCSRV.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\V2 Premier\vga\SiS650&740\WinNT40\utility\khooker.exe
C:\Program Files\WinPortrait\wpctrl.exe
C:\Program Files\Common Files\LapLink\Scheduler\LLSCHED.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\LapLink\Scheduler\LLSCHENG.EXE
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WinZip\WZQKPICK.EXE
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\WinPortrait\floater.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\Common Files\MotiveBrowser\MotiveBrowser.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINZIP\winzip32.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.webcrawler.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.shopnbc.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.netscape.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.webcrawler.com/info.wbcrwl.tool…orms/search.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://as.starware.com/dp/search?x=wKX1ILE…L68RrUSjHROBxI=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;
R3 - URLSearchHook: (no name) - - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\TSI32\tsircusr.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.google.com/search?q=v2premier+home+site:v2premier.com"); (C:\Documents and Settings\Paul Keller\Application Data\Mozilla\Profiles\default\r37hn8km.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Paul Keller\Application Data\Mozilla\Profiles\default\r37hn8km.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot\SDHelper.dll
O2 - BHO: ieCom Class - {C6CEAC32-D45C-11D4-94AF-0050BABD5FD6} - C:\Program Files\URL Organizer\UrlOrgIE.dll
O3 - Toolbar: (no name) - {9677F3F1-E994-451F-805F-7148CC8AE040} - (no file)
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\WINDOWS\DOWNLO~1\vzbb.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\V2 Premier\vga\SiS650&740\WinNT40\utility\khooker.exe
O4 - HKLM\..\Run: [PivotSoftware] "C:\Program Files\WinPortrait\wpctrl.exe"
O4 - HKLM\..\Run: [LapLink Scheduler] "C:\Program Files\Common Files\LapLink\Scheduler\LLSCHED.EXE"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [VerizonServicepoint.exe] C:\Program Files\Verizon\Servicepoint\VerizonServicepoint.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\SIMPLE~1\PHOTOS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\WinZip\WZQKPICK.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Capture Links - C:\Program Files\Insight Development\Net Knowledge Tools\common\MenuExtCaptureLinks.js
O8 - Extra context menu item: Capture Page - C:\Program Files\Insight Development\Net Knowledge Tools\common\MenuExtCapturePage.js
O8 - Extra context menu item: Webcrawler Cursor Search - C:\Documents and Settings\All Users\Application Data\Infospace\WebcrawlerToolbar\contextsearch.htm
O9 - Extra button: Insight NetKnowledge Tools - {102910D3-CF07-4BED-ACDC-D165385B9B66} - C:\Program Files\Insight Development\Net Knowledge Tools\common\Insight NetKnowledge Tools.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.shopnbc.com
O18 - Protocol: iwd - {EA5F5649-A6C7-11D4-9E3C-0020AF0FFB56} - C:\Program Files\Insight Development\Net Knowledge Tools\common\IwdProtocol.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NsEngine - Unknown owner - C:\Program Files\NovaStor\NovaBackup\7\NSENGINE.exe
O23 - Service: TSI Remote Control Service (TSIRCSRV) - LapLink, Inc. - C:\WINDOWS\System32\TSIRCSRV.EXE