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Alexa Related

4 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #1
Spybot has detected that I have "Alexa Related" on my comp. It is a html file in my C:\Windows\Web\ folder, but I cannot delete or change anyhting in it, with System restore on or off. I belive this is what is casuing me to have a bunch of adwares, pop-ups etc. Especially a CoolWWW thing, which changes my homepage. Below is my hijack This log file:

Logfile of HijackThis v1.99.1
Scan saved at 8:09:46 AM, on 09/Aug/06
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\dfndrff_8.exe
C:\kybrdff_8.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\COMMON~1\wfou\wfoum.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\PROGRA~1\COMMON~1\wfou\wfoua.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
\zeus\Merak 2002\Program Files\Merak\Peep\peep.exe
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Documents and Settings\StevenG\Desktop\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Wfpmj Class - {A5AD8FF3-64A3-4A07-BE7E-A7E6C197DF73} - C:\WINDOWS\system32\vm7cmapox.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NVRTCLK] C:\WINDOWS\system32\NVRTCLK\NVRTClk.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [PathNvidiaTV] C:\Program Files\Gigabyte\Nvidia\patchnvidiaTVout.exe
O4 - HKLM\..\Run: [SoundMax] "C:\Program Files\Analog Devices\SoundMAX\smax4.exe" /tray
O4 - HKLM\..\Run: [defender] C:\\dfndrff_8.exe
O4 - HKLM\..\Run: [keyboard] C:\\kybrdff_8.exe
O4 - HKLM\..\Run: [pop06ap] C:\WINDOWS\pop06ap2.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [wfou] C:\PROGRA~1\COMMON~1\wfou\wfoum.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1151516578672
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\Software\..\Telephony: DomainName = sproule.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = sproule.local
O18 - Filter: text/html - {9925D813-EAAC-44AA-BBA7-02DD66D3C6FE} - C:\WINDOWS\system32\vm7cmapox.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe


Thanks!!
Post #3
Here is an updated HJT log.
When i run it, i get a couple of errors telling me a) I couldnt access host files, and B) error occured at procedure: modMain_CheckOther1Item() Error #75 - Path/File access error.

Hope this will help you out.


Logfile of HijackThis v1.99.1
Scan saved at 8:55:07 AM, on 15/Aug/06
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\dfndrfh_10.exe
C:\kybrdfh_10.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\COMMON~1\wfou\wfoum.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\PROGRA~1\COMMON~1\wfou\wfoua.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\!HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Wfpmj Class - {A5AD8FF3-64A3-4A07-BE7E-A7E6C197DF73} - C:\WINDOWS\system32\vm7cmapox.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NVRTCLK] C:\WINDOWS\system32\NVRTCLK\NVRTClk.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [PathNvidiaTV] C:\Program Files\Gigabyte\Nvidia\patchnvidiaTVout.exe
O4 - HKLM\..\Run: [SoundMax] "C:\Program Files\Analog Devices\SoundMAX\smax4.exe" /tray
O4 - HKLM\..\Run: [defender] C:\\dfndrfh_10.exe
O4 - HKLM\..\Run: [keyboard] C:\\kybrdfh_10.exe
O4 - HKLM\..\Run: [pop06ap] C:\WINDOWS\pop06ap2.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [wfou] C:\PROGRA~1\COMMON~1\wfou\wfoum.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1151516578672
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\Software\..\Telephony: DomainName = sproule.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = sproule.local
O18 - Filter: text/html - {9925D813-EAAC-44AA-BBA7-02DD66D3C6FE} - C:\WINDOWS\system32\vm7cmapox.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
Post #4
sgolko2

Please print out these instructions for reference as we will be doing reboots and the information may not be available

First Please download Brute Force Uninstaller to your desktop.
  • Right click the BFU folder on your desktop, and choose Extract All
  • Click "Next"
  • In the box to choose where to extract the files to,
  • Click "Browse"
  • Click on the + sign next to "My Computer"
  • Click on "Local Disk (C: ) or whatever your primary drive is
  • Click "Make New Folder"
  • Type in BFU
  • Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".
Next RIGHT-CLICK HERE and choose "Save As" (in IE it's "Save Target As") in order to download Alcra PLUS Remover.

Save it in the same folder you made earlier (c:\BFU). (But do not do anything with it yet)

Next Go here and Download Ewido Antimalware 4.0
(30 day free trial version) Save it to Your Desktop

Double Click Ewido-setup
(It will create its own folder)
Once the program starts You will be at the Status menuUnder "Your computers Security"
Click change status on Resident shield to inactive
Click Update now (next to last update)
After the update loads
Under Automatic updates Uncheck download and install updates automatically(recommended)
(you can always select maual updates the next day)
At the top toolbar Click Scanner Then the settings tabUnder How to act? Set default action for detected malwareTo Quarantine
Under how to scan All boxes should be checked
Under Possibly unwanted software All boxes should be checked
Under reports Select Automatically generate report after every scan
Uncheck Only if threats were found
Under what to scan Scan every file should be highlited
Exit Ewido(Do not Run it yet)

Next Reboot in Safe ModeThis can be done by restarting your pc; once it starts but before you see the Windows Splash screen,
Tap the F8 key twice a second until you reach another Menu screen
Use your arrow keys->> Select Safe Mode->>Enter
Next Then, please go to Start->>My Computer and navigate to the C:\BFU folder.
  • Start the Brute Force Uninstaller by doubleclicking BFU.exe
  • Behind the scriptline to execute field click the folder icon [external image: Posted Image] and select alcanshorty.bfu
  • Press Execute and let the program do it’s job. (You ought to see a progress bar if you did this correctly.)
  • Wait for the complete script execution box to pop up and press OK.
  • Press exit to terminate the BFU program
Run EwidoClick scanner
Select Complete system scan
Once the scan finishesSelect Apply all actions (The items found will be quarantined)
Click save report as (Another window will open)
Save it to your desktop
(By default It will be saved in the Ewido folder as)
C:\Program Files\ewido anti-spyware 4.0\Reports
Exit Ewido

Next Reboot your PC in Normal Mode
Double click the report-scan txt. from Ewido you saved to your desktop
It will open in Notepad
Copy and paste that report as a reply to this thread
Do not run any other options untill instructed to do so
Finally Rerun Hijackthis and post a fresh Hijackthis log

Your reply should includeYour report_scan.txt from Ewido
A fresh Hijackthis log
Thanks bamajim

In Training at MalWare Removal University - A Cooperative Effort with TomCoyote Classroom
Post #5 last edited
Hi,

My computer is a work comp, so I am little bit limited in the access that I have and can't instal Ewido. However, the tech here went on and got rid of a bunch of stuff that he saw was a problem.

Right as he left though, I got another pop up. I ran HJT again, and ehre is my log:

Logfile of HijackThis v1.99.1
Scan saved at 8:21:55 AM, on 16/Aug/06
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\COMMON~1\wfou\wfoum.exe
C:\PROGRA~1\COMMON~1\wfou\wfoua.exe
C:\!HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://searchbar.findthewebsiteyouneed.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchbar.findthewebsiteyouneed.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Wfpmj Class - {A5AD8FF3-64A3-4A07-BE7E-A7E6C197DF73} - C:\WINDOWS\system32\vm7cmapox.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NVRTCLK] C:\WINDOWS\system32\NVRTCLK\NVRTClk.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [wfou] C:\PROGRA~1\COMMON~1\wfou\wfoum.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1151516578672
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\Software\..\Telephony: DomainName = sproule.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = sproule.local
O18 - Filter: text/html - {9925D813-EAAC-44AA-BBA7-02DD66D3C6FE} - C:\WINDOWS\system32\vm7cmapox.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe


If it all possible, could you reccommend online scans and such to try and avoid access problems?

Thanks alot
Post #7
What was done was my tech went into safe mode (employees do not have access to and are not allowed to) and he went through and manually got rid of what he thought was harmful. As I am not aloowed to be in safe mode, I could not run any of the programs you asked. Since my last post, he has come back and deleted 2 other things that he forgot to check.

Now things seem to be running smoothly, but there is the possibility that in the 10 mins between deleting the items, some sutff could have been re-infected.

Spybot is still finding a CoolWWWSearch, which reappears after it is deleted. It also gets cookies from Targetsaver.

Adaware finds tracking cookies from about 20 places, with names such as adclicker, targetclicker, etc.

This is another HJT Log. I apologize for not being able to do alot to get rid of everything, but there is not much I can do about it.

Logfile of HijackThis v1.99.1
Scan saved at 9:27:23 AM, on 16/Aug/06
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Office\Office\EXCEL.EXE
C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
C:\Program Files\Common Files\Adobe\Web\AOM.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\!HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Wfpmj Class - {A5AD8FF3-64A3-4A07-BE7E-A7E6C197DF73} - C:\WINDOWS\system32\vm7cmapox.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NVRTCLK] C:\WINDOWS\system32\NVRTCLK\NVRTClk.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1151516578672
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\Software\..\Telephony: DomainName = sproule.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = sproule.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = sproule.local
O18 - Filter: text/html - {9925D813-EAAC-44AA-BBA7-02DD66D3C6FE} - C:\WINDOWS\system32\vm7cmapox.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
Post #8
sgolko2

The infection that your PC has is going to require removal in a certain order. If the tools can't be used by you then the company IT person needs to complete the instructions indicated.
Online scans are not going to be effective at this point.

I will be glad to continue to assist you, but 2 people doing 2 different things to resolve the same problem never works out.

Let me know how I can help

thanks bamajim

In Training at MalWare Removal University - A Cooperative Effort with TomCoyote Classroom
Post #9
Alright. What happened was the IT guy was on hoidays last week, so I came here for help. But it apprears that we got everyhting all fixed up now, and it's running good. Sorry for all the confusion, and thanks for your help anyways.
Post #10
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