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Spyware / Malware / Virus Removal

Unable to fully remove spyware

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Post #1
Hello. I am trying to remove the adware/spyware from a friend's machine. While I have gotten most of it, there is several that I cannot seem to be able to remove. Here is the HijackThis log. Hopefully it will help.

Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 11:45:24 AM, on 7/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\win32102-180705540.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\WINDOWS\system32\ssn6tuu.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\nr1rnqm8.exe
C:\Program Files\ipwins\ipwins.exe
C:\WINDOWS\sys0307055402-18.exe
C:\WINDOWS\ms0655402-18070.exe
C:\WINDOWS\win320902-18070554.exe
C:\WINDOWS\system32\lwinrqez.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\DOCUME~1\Richard\APPLIC~1\RACLE~1\wuauclt.exe
C:\Program Files\WordPerfect Office 11\Programs\DAD11.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\explorer.exe
E:\tools\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.mrfindalot.com/search.asp?si=20065&k=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.mrfindalot.com/search.asp?si=20065&k=
R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - C:\Program Files\SurfSideKick 3\SskBho.dll
F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\system32\fisds.exe
F2 - REG:system.ini: UserInit=userinit.exe,pdagdqq.exe
O2 - BHO: Yvakt Class - {AE0ECC2F-0C33-494C-8B22-B57A7763027F} - C:\WINDOWS\system32\x3cqp0.dll
O2 - BHO: (no name) - {E5E2A3E7-00FE-4D31-A030-A10799DDCA66} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck /autofix /autoclose
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [VVSN] C:\Program Files\VVSN\VVSN.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [TheMonitor] C:\WINDOWS\CCZoop05.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RegiFast] C:\Program Files\RegiFast\RFManager.exe
O4 - HKLM\..\Run: [win32102-180705540] C:\WINDOWS\win32102-180705540.exe
O4 - HKLM\..\Run: [ftexc] C:\WINDOWS\system32\mptft.exe
O4 - HKLM\..\Run: [Hhl7RfpJ] "C:\WINDOWS\system32\ssn6tuu.exe"
O4 - HKLM\..\Run: [csm89319] RUNDLL32.EXE w0ba1874.dll,n 00189318000000030ba1874
O4 - HKLM\..\Run: [IpWins] C:\Program Files\ipwins\ipwins.exe
O4 - HKLM\..\Run: [sys0307055402-18] C:\WINDOWS\sys0307055402-18.exe
O4 - HKLM\..\Run: [ms0655402-18070] C:\WINDOWS\ms0655402-18070.exe
O4 - HKLM\..\Run: [win320902-18070554] C:\WINDOWS\win320902-18070554.exe
O4 - HKLM\..\Run: [{A8-85-5D-D6-ZN}] C:\WINDOWS\system32\dwdsregt.exe FI002
O4 - HKLM\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [Nzqzrbim] C:\Program Files\Common Files\W?nSxS\w?crtupd.exe
O4 - HKCU\..\Run: [Mdwb] "C:\DOCUME~1\Richard\APPLIC~1\RACLE~1\wuauclt.exe" -vt ndrv
O4 - HKCU\..\Run: [TClock.exe] C:\Program Files\TClock\tclock_install.exe
O4 - HKCU\..\Run: [SurfSideKick 3] C:\Program Files\SurfSideKick 3\Ssk.exe
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\lwinrqez.exe
O4 - Startup: Z_Start.lnk = C:\WINDOWS\system32\dwdsregt.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Desktop Application Director 11.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &MyToolBar Search - res://C:\Program Files\ToolBar888\MyToolBar.dll/MENUSEARCH.HTM
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O15 - Trusted Zone: *.elitemediagroup.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5526B4C6-63D6-41A1-9783-0FABF529859A} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/…b?1128113624578
O16 - DPF: {885BB46A-3F1E-44C3-A01B-A7D9260CC98B} (InstallShield Update Service Setup Player) - http://updates.installshield.com/CAB/dwusplay.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} -
O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - http://www.systemdoctor.com/download/2006/…FreeInstall.cab
O18 - Filter: text/html - {DA28E0DB-229C-4003-827E-96AE15AD90FB} - C:\WINDOWS\system32\x3cqp0.dll
O20 - AppInit_DLLs: repairs303169584.dll
O20 - Winlogon Notify: MediaContentIndex - C:\WINDOWS\system32\lv0o09d3e.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Post #2
Hi,

sorry for the delay, our helpers have been very busy.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Open HijackThis, click Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save, copy and paste the results in your next post.



In your next post, please include
  • new hijackthis log
  • combofix log
  • uninstall list
*use separate posts to ensure the logs don't get cut off!
Post #3
Thanks for trying. I finally backed up my data yesterday and reinstalled the OS from scratch, so I've got the machine OK for now. I do have a question on how to use the Classroom. I've gone in to where I think it is supposed to be, but am not quite sure how to use it. I just recently was permitted to join, and want to be able to learn more so I can help answer these kinds of problems on this forum. Thanks.
Post #4

I do have a question on how to use the Classroom. I've gone in to where I think it is supposed to be, but am not quite sure how to use it.


I'm not exactly sure what you're question is. However, as I'm not too familiar with the Classroom myself, I would suggest posting any questions about the classroom in the Learning Hall

let me know if you have any other questions or concerns; or just post back so I can move this thread into the resolved malware forum.
Post #6
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

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http://forums.tomcoyote.org/index.php?showtopic=31418

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