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Topic Starter
First time caller
Here is the story as close as I can recall. Daughters Compaq V2000 WinXP SP2 all critical updates. Came home from school Christmas break with WinFix.com always wanting to access to internet. Ran MS Sypware program and seemed to fix problem. Another problem or maybe same problem occurred. A program wanted to access the internet with a URL of [removed], not a good url. Decided to load Norton Security. After Norton Security was loaded the Anti-virus detected the Trojan.Vundo, file C:\windows\system32\ssqrr.dll, which could not be deleted or fixed. The window with this information came appearing. Went to Symnatecs.com and found repair procedure. Run FixVundo.exe program. Would not fix problem. Rebooted Safe Mode VGA to run same program. The program that was trying to access internet also occurred Safe Mode, thought this was strange as I thought all resources are at a min. in Safe Mode. Running FixVundo.exe still could not remove the infected file. Rebooted back to Normal Windows mode. On Symantecs fix problem page they suggested going to Safe Mode by running MSCONFIG, INI.BOOT and selecting Safe/BOOT with minimal. On reboot, Safe Mode appeared in each corner, windows started, I select a user, the warning message about being in diagnostic mode appears very quickly, I have to be quick to select YES, the task bar appears, then disappears and the only thing on the screen is Safe Mode in all corners with the operating version across to of screen. Oh and the mouse works. I have rebooted numerous times in normal mode, vga mode, command line mode, etc… same screen appears.
Any Ideas
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