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spyware infection

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Post #1
hi
the comp of my friend was seriously infected with spyware. we ran spybot and ad aware, and cleaned what we could. some problems persists. in the log we can see there s still : O16 - DPF: {92ABACFE-EF6E-42C7-A824-D50A914B5B70} (MastaCash Loader Class) - http://dx.mastacash.com/loader.cab AND O16 - DPF: {EFB22865-F3BC-4309-ADFA-C8E078A7F762} (SysWebTelecomInt Class) - http://www.sponsoradulto.com/fr/SysWebTelecom.cab
should i erase those?
he s still having the same problem with msn messenger. he can t log on from his comp, i couldn t either on my account, but we both can log from my comp. could it be malware? there are lots of processes titled "mnsmsgr."
thank you in advance for your help.

Logfile of HijackThis v1.99.1
Scan saved at 04:56:21, on 07/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Wanadoo\CnxMon.exe
C:\PROGRA~1\MESSAG~1\Demon.exe
C:\PROGRA~1\Wanadoo\TaskbarIcon.exe
C:\PROGRA~1\OpiStat\OpiStat\OpiStat.exe
C:\Norman\bin\ZLH.EXE
C:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
C:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe
C:\Norman\bin\ZANDA.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Norman\Nvc\BIN\NIP.EXE
C:\Norman\bin\NJEEVES.EXE
C:\NORMAN\Nvc\BIN\NVCSCHED.EXE
C:\NORMAN\Nvc\BIN\nipsvc.exe
C:\NORMAN\Nvc\BIN\nvcoas.exe
C:\WINDOWS\System32\alg.exe
C:\Norman\Nvc\bin\cclaw.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\ALAIN\Bureau\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.fr/0SEFRFR/SAOS02
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.numericable.fr/hp/index.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://fr.rd.yahoo.com/customize/ie/defaul…earch.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://fr.rd.yahoo.com/customize/ie/defaul…earch.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Wanadoo
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [WooCnxMon] C:\PROGRA~1\Wanadoo\CnxMon.exe
O4 - HKLM\..\Run: [Demon] C:\PROGRA~1\MESSAG~1\Demon.exe
O4 - HKLM\..\Run: [WOOWATCH] C:\PROGRA~1\Wanadoo\Watch.exe
O4 - HKLM\..\Run: [WOOTASKBARICON] C:\PROGRA~1\Wanadoo\TaskbarIcon.exe
O4 - HKLM\..\Run: [OpiStat] C:\PROGRA~1\OpiStat\OpiStat\OpiStat.exe
O4 - HKLM\..\Run: [Norman ZANDA] C:\Norman\bin\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [System Mechanic Cache Cleanup] C:\PROGRA~1\iolo\SYSTEM~1\SysMech5.exe /COMPLETECACHE
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\Program Files\iolo\System Mechanic 4\PopupStopper.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SIDEBAR] "C:\Program Files\Desktop Sidebar\dsidebar.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O9 - Extra button: MrB Poker - {1DAA624F-A7AB-4b31-97A4-67205FF6963C} - C:\Program Files\mrbookmakerfrMPP\MPPoker.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Wanadoo - {1462651F-F4BA-4C76-A001-C4284D0FE16E} - http://www.wanadoo.fr (file missing) (HKCU)
O10 - Broken Internet access because of LSP provider 'nmtracer.dll' missing
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28177.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {45E83043-1F6F-4D22-A5E7-0138EA171B49} (FileSharingCtrl Class) - http://appdirectory.messenger.msn.com/AppD…sharingctrl.cab
O16 - DPF: {5CA8D349-C6E7-11D4-8166-009027DF3BB2} (France Telecom MDDK ActiveX Control) - http://accueil.ava.serveur-ava.com/stkid_data/ocx/mDKid.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab28177.cab
O16 - DPF: {92ABACFE-EF6E-42C7-A824-D50A914B5B70} (MastaCash Loader Class) - http://dx.mastacash.com/loader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shock…ash/swflash.cab
O16 - DPF: {EFB22865-F3BC-4309-ADFA-C8E078A7F762} (SysWebTelecomInt Class) - http://www.sponsoradulto.com/fr/SysWebTelecom.cab
O23 - Service: Norman API-hooking helper (NipSvc) - Unknown owner - C:\NORMAN\Nvc\BIN\nipsvc.exe
O23 - Service: Norman NJeeves - Unknown owner - C:\Norman\bin\NJEEVES.EXE
O23 - Service: Norman ZANDA - Unknown owner - C:\Norman\bin\ZANDA.EXE
O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\NORMAN\Nvc\BIN\nvcoas.exe
O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman Data Defense Systems - C:\NORMAN\Nvc\BIN\NVCSCHED.EXE
Post #2
Thanks for sending your information. We are sorry for the delay in responding. The volunteers here are swamped, and unfortunately, not all logs get answered as quickly as we'd like. If you still need help with your problem, please reply to this message with a new HijackThis log. I will be notified automatically when you reply. wng
Post #3
thanks for your time. my friend couldn t stand having problems so he baught a new hard disk and started over from zero.

i was thinking, maybe i could give you my log, and maybe you could tell me if something is wrong. ( there s always something wrong… right? ) thanks again, i really appreciate.
here it is:

Logfile of HijackThis v1.99.0
Scan saved at 21:40:04, on 29/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
F:\WINDOWS\system32\LEXBCES.EXE
F:\WINDOWS\system32\LEXPPS.EXE
F:\WINDOWS\system32\spoolsv.exe
F:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
F:\WINDOWS\system32\nvsvc32.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\Explorer.EXE
F:\WINDOWS\SOUNDMAN.EXE
F:\Program Files\ASUS\WLAN Card Utilities\Center.exe
F:\WINDOWS\system32\LVCOMSX.EXE
F:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
F:\WINDOWS\system32\ctfmon.exe
F:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
F:\Program Files\MSN Messenger\msnmsgr.exe
F:\PROGRA~1\INCRED~1\bin\IMApp.exe
F:\PROGRA~1\INCRED~1\bin\IncMail.exe
F:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netvibes.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [PtiuPbmd] Rundll32.exe ptipbm.dll,SetWriteBack
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Control Center] F:\Program Files\ASUS\WLAN Card Utilities\Center.exe
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE F:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE F:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [LVCOMSX] F:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [Lexmark X1100 Series] "F:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [KAVPersonal50] "F:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [Name of App] F:\Program Files\SAMSUNG\FW LiveUpdate\Liveupdate.exe
O4 - HKCU\..\Run: [CTFMON.EXE] F:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [IncrediMail] F:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [Wengo] "F:/Program Files/Wengo/wengophone.exe" -background
O4 - HKCU\..\Run: [msnmsgr] "F:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: Konfabulator.lnk = F:\Program Files\Pixoria\Konfabulator\Konfabulator.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = F:\Program Files\Fichiers communs\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - F:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "F:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Service d'administration du Gestionnaire de disque logique - Unknown - F:\WINDOWS\System32\dmadmin.exe
O23 - Service: Journal des événements - Unknown - F:\WINDOWS\system32\services.exe
O23 - Service: Service COM de gravage de CD IMAPI - Unknown - F:\WINDOWS\system32\imapi.exe
O23 - Service: kavsvc - Kaspersky Lab - F:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - F:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Partage de Bureau à distance NetMeeting - Unknown - F:\WINDOWS\system32\mnmsrvc.exe
O23 - Service: Netropa NHK Server - Unknown - F:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - F:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Plug-and-Play - Unknown - F:\WINDOWS\system32\services.exe
O23 - Service: Gestionnaire de session d'aide sur le Bureau à distance - Unknown - F:\WINDOWS\system32\sessmgr.exe
O23 - Service: Carte à puce - Unknown - F:\WINDOWS\System32\SCardSvr.exe
O23 - Service: StyleXPService - Unknown - F:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: Journaux et alertes de performance - Unknown - F:\WINDOWS\system32\smlogsvc.exe
O23 - Service: TuneUp WinStyler Theme Service - TuneUp Software GmbH - F:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe
O23 - Service: Cliché instantané de volume - Unknown - F:\WINDOWS\System32\vssvc.exe
O23 - Service: Carte de performance WMI - Unknown - F:\WINDOWS\system32\wbem\wmiapsrv.exe
Post #4
I can't speak french fluently, and some of these lines are giving me problems, so i'm going to get some help from one of my french speaking colleagues. wng
Post #6 last edited
The log looks good to my colleague :)
Optionally, you can install incredimail for this reason:
http://email.about.com/cs/incredimailtips/qt/et063003.htm

your call.

Here's some tips on staying spyware free:
UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.
If the Service Pack 2 download is too big, you can get a free CD from Microsoft here!
If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
Change the allow paste operations via script to Disable
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
  • Download Adaware
    Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
    The program is available for download here
  • Download Spybot
    Spybot is a scanner like adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and pretection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
    To see how to set this up as well as more spybot features, see here
    Spybot can be downloaded at this location
  • Download SpywareBlaster
    Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes "kill bits" in the registry, so that certain activex controls can't install.
    If you don't know what activex controls are, see here
    You can download SpywareBlaster here here
  • Download iespyad
    It puts many bad webpages on your restricted zones list. This means that you can still view the "bad" webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
    If you need help understanding how it works, there is a tutorial here
    Download it here
  • hosts file:
    • Every version of windows has a hosts file as part of them.
    • In a very basic sense, they are used to locate webpages.
    • We can customize a hosts file so that it blocks certain webpages.
    • However, it can slow down certain computers.
    • This is why using a hosts file is optional!!
    Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
    If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    • Click the start button (at the lower left hand corner of your screen)
    • Click run
    • In the dialog box, type services.msc
    • hit enter, then locate dns client
    • Highlight it, then double-click it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click ok
  • Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some on line & their stand-alone anti virus programs:
    Computer Safety On line - List of free Anti virus programs
  • Update your Anti Virus Software - It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. See here to choose one
  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
    See here to choose one
Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.




Once again, please post and tell me how things are going with your system… problems etc.

Have a great day,
wng B)


(Parts of all clean speech courtesy of Chris RLG)
Post #7
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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Make sure you use proper prevention to keep from having problems occur to your computer in the future.

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http://forums.tomcoyote.org/index.php?showtopic=31418

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