AplusWebMaster
Topic Starter
FYI…
- http://www.theregister.com/2005/07/11/dell_customer_support/
11 July 2005
"Want to complain on Dell's website about its customer service? Too late - the Customer Support Forums, operational until last Friday, have been shut down, apparently to try to quell bad publicity there about Dell products and especially after-care service. While all the other equipment forums are still working - last time we looked - the areas where you could vent your anger or delight about Mikey Boy's company were shut with a peremptory notice saying that "The Customer Service boards on the Dell Community Forum will be retiring at 3:30pm this Friday, July 8th… Customer Service FAQs will still be available to help answer your questions. If you need further assistance, you may contact our customer service team via Chat for any non-technical issue you may have"…Noted Windows expert Ed Bott, who has been tying together some of the threads of the tale, comments: "Dell continues its race to the bottom with the new management strategy: If your customers continue to ask annoying questions, stop listening"…Bott pointed out that "Google Dell customer service problems and you get 2,950,000 hits"…"
- http://www.theregister.com/2005/07/11/dell_customer_support/
11 July 2005
"Want to complain on Dell's website about its customer service? Too late - the Customer Support Forums, operational until last Friday, have been shut down, apparently to try to quell bad publicity there about Dell products and especially after-care service. While all the other equipment forums are still working - last time we looked - the areas where you could vent your anger or delight about Mikey Boy's company were shut with a peremptory notice saying that "The Customer Service boards on the Dell Community Forum will be retiring at 3:30pm this Friday, July 8th… Customer Service FAQs will still be available to help answer your questions. If you need further assistance, you may contact our customer service team via Chat for any non-technical issue you may have"…Noted Windows expert Ed Bott, who has been tying together some of the threads of the tale, comments: "Dell continues its race to the bottom with the new management strategy: If your customers continue to ask annoying questions, stop listening"…Bott pointed out that "Google Dell customer service problems and you get 2,950,000 hits"…"
