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Spyware / Malware / Virus Removal

Another malware victim

42 min read

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Post #31
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Here is the latest!

Logfile of HijackThis v1.99.1
Scan saved at 10:28:23 AM, on 08/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton Personal Firewall\ISSVC.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~3\NORTON~2\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~3\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\msdtc.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\ADELPH~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\RFA\rfagent.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\America Online 8.0\aoltray.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Corel\WordPerfect Office 2000\programs\alarm.exe
C:\Program Files\Corel\WordPerfect Office 2000\programs\dad9.exe
C:\Program Files\Aluria Software\DrSpeed Suite\drspeed.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Adelphia eSupport Assistant\bin\mpbtn.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msnbc.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msnbc.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msnbc.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msnbc.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O1 - Hosts: 65.88.90.51 www.agora-inc.com
O1 - Hosts: 216.144.69.200 www.ediets.com
O1 - Hosts: 82.165.250.39 www.elijahlist.com
O1 - Hosts: 65.121.1.12 www.heartlandamerica.com
O1 - Hosts: 65.244.99.35 www.hsibaltimore.com
O1 - Hosts: 207.46.150.51 www.msnbc.msn.com
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\Updreg.exe
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ADELPH~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [RFAgent] C:\Program Files\RFA\rfagent.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adelphia eSupport Assistant.lnk = C:\Program Files\Adelphia eSupport Assistant\bin\matcli.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: CorelCENTRAL Alarms.LNK = C:\Program Files\Corel\WordPerfect Office 2000\programs\alarm.exe
O4 - Global Startup: Desktop Application Director 9.LNK = C:\Program Files\Corel\WordPerfect Office 2000\programs\dad9.exe
O4 - Global Startup: Dr.Speed NetRx.lnk = C:\Program Files\Aluria Software\DrSpeed Suite\drspeed.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.msnbc.com
O14 - IERESET.INF: MS_START_PAGE_URL=http://www.msnbc.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200305…meInstaller.exe
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1123808787687
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur…loadManager.ocx
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/shared/m…,18/mcgdmgr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup…er/imloader.cab
O18 - Protocol: SafeAuthenticate - {8125919B-9BE9-4213-A1D6-75188A22D21E} - C:\WINDOWS\MVNFILT3.DLL
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe (file missing)
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~2\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Post #32
jacqueee, your log looks clean and your Windows is updated.
There is one odd thing going on with your computer but it does not seem to be malicious. You have a lot of entries in your Hosts file. They all look OK but I would like you to post a log in a week or two just to let me take another look for safty sake.


Now I want you to clean up some loose ends and take some precautions to avoid being re-infected
  • If you reconfigured Windows to show hidden files you should reset this to its original state using the instructions from here except that
    • Under the "Hidden files and folders" heading put a mark for "Do not show hidden files and folders".
    • Uncheck "Display content of system folders"
    • Check the "Hide protected operating system files (recommended)" option.
  • Clean out Temporary Files etc. Download System Security Suite from http://www.igorshpak.net/software/3ssetup104.zip. Extract it from the zip file into a folder and double click on sss.exe. Check the boxes under the 'Items to Clear' tab and click 'Clear Selected Items'. Reboot when prompted. It is a good idea to do this every few weeks as a lot of junk collects there over time.

  • . Disable and Enable System Restore.
    If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

    You can find instructions on how to enable and re-enable system restore here:
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
    Also see the following: Internet Explorer Privacy & Security Settings
    Working with Internet Explorer 6 Security
    Many exploits are directed at Internet Explorer, you don't have to use it.
    Try a different browser like Firefox .
    It is also worth trying Thunderbird for controlling spam in your e-mail.

  • Always use a anti-virus program and KEEP IT UPDATED
    It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
    This alone can save you a lot of trouble with malware in the future.

  • Always use a firewall.
    I can not stress how important it is that you use a Firewall on your computer.
    Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen to often with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    Be restrictive with granting access to the internet. If you are unsure if the program really needs the access, test it by denying the access and see if this has any negative effects. If not, make the block permanent.

  • Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems.

  • MOST IMPORTANT : You Need to keep “Windows” and "Internet Explorer” updated. Open ‘Internet Explorer” and go to”Start”> "Tools" menu > "Windows Update" or go to Microsoft Windows and Internet Explorer Updates to get the critical updates.

  • If you are running Microsoft Office, or any portion thereof you must keep it updated as well. Go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed. Update MS Office here.

  • You will find more about how to protect yourself as well as suggested programs for this purpose HERE.
    PLEASE READ IT AND FOLLOW THE RECOMMENDATIONS TO PROTECT YOURSELF.


  • Update all these programs regularly - Make sure you update all the the protection programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

  • It is worth while to take a look at "So how did I get infected in the first place? for some good advice.

Follow this list and your potential for being infected again will reduce dramatically.


I am glad if I was able to help you.


E :)
Post #33
Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

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Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoyote.org/index.php?showtopic=31418

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