:scratch: Message title incorrect. Antivirus uninstall problem. I tried to get a customer's antivirus out and it (Norton) is apparently still somewhere in the registry because McAfee antivirus will not install. I chatted online with McAfee customer support and I could not troubleshoot because I was not at the problem computer. Once I go to start–>run–>regedit, where do I go from there to find any instances of Norton for complete removal? Thanks for any help you can provide. Sylvia