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#1 thekat

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Posted 14 December 2004 - 06:15 AM

I need help with the following problem. If you can’t help but could suggest other forums to post this, please let me know. My system: Dell Dimension 4100 Series Pentium III at 933 MHz 128 SDRAM at 133 MHz 20.4 GB 7200 rpm Hard-drive Windows ME Word 6.0 Works Suite 2001 The computer has problems while working on Word documents. Periodically, one of the two following error messages appear and I have to quit Word, losing my unsaved information. Winword has caused an error (unknown) Winword will now close. If you continue to experience problems, Try restarting your computer. Winword has caused an error in MSVCRT.DLL Winword will now close. If you continue to experience problems, Try restarting your computer. Runtime Error Program C:\Program Files\MicrosoftOffice\Office\Winword.exe This application has requested the Runtime to terminate in an unusual way. Please contact the application team for more information. When I re-open Word, I receive the following message: Word automatically saved changes to the Normal document template. Do you want to load it? I click no, then get back into Word. Sometimes when I try to re-open a Word document, I receive the following message: (Document name) is locked for editing by ‘Craig Srebnik’. Click ‘Notify’ to open a read-only copy of the document and receive notification when the document is no longer in use. Other symptoms: --The Normal template document keeps growing after each incident, sometimes up to 228 KB. I eventually delete the Normal template document. --When I click on Tools to create an envelope, Mail Merge becomes repeated multiple times in the scroll down menu after each incident, up to 18 times. --My Defrag won’t complete its operation: It keeps restarting at 10%—saying that it is: Starting over as contents have changed—and eventually freezes. This error message appeared once under similar circumstances: Mmjb has caused an error in Kernal32.dll and will now close. Tech support at Dell and Microsoft were not able to resolve the problem. Thank you for your help! Craig

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#2 LDTate

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Posted 15 December 2004 - 07:07 PM

Not sure this will work but it's worth a try. Search for and delete Normal.Dot

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