Dell Dimension 4100 Series
Pentium III at 933 MHz
128 SDRAM at 133 MHz
20.4 GB 7200 rpm Hard-drive
Works Suite 2001
The computer has problems while working on Word documents. One of the two following error messages appear and I have to quit Word, losing my unsaved information.
Winword has caused an error (unknown)
Winword will now close.
If you continue to experience problems,
Try restarting your computer.
Program C:\Program Files\MicrosoftOffice\Office\Winword.exe
This application has requested the Runtime to terminate in an unusual way. Please contact the application team for more information.
When I re-open Word, I receive the following message:
Word automatically saved changes to the Normal document template.
Do you want to load it?
I click no, then get back into Word.
--The Normal template document keeps growing after each incident, sometimes up to 228 KB. I eventually delete the Normal template document.
--When I click on Tools to create an envelope, Mail Merge becomes repeated multiple times, after each incident, in the scroll down menu--up to 18 times.
--My Defrag keeps restarting at 10%—saying that it is: Starting over as contents have changed, and eventually freezes.
This error message appeared once under similar circumstances:
Mmjb has caused an error in Kernal32.dll and will now close.
Tech support at Dell and Microsoft were not able to resolve the problem.
Thank you for your help!