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Spyware / Malware / Virus Removal

Re-occuring Trojan And Spyware

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Post #1
I have had some trouble with Trojan Tibs.dialer and more spyware than usual. I run AVG virus scan and spyware S&D and although they do a great job I continue to be reinfected. Any help with my Hijack Log would be grealy appcicated.

Logfile of HijackThis v1.98.2
Scan saved at 4:22:13 PM, on 28/10/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\TROJANHUNTER 4.0\THGUARD.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\HIJACK\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=15&q=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=15&q=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\PROGRAM FILES\CANON\EASY-WEBPRINT\TOOLBAND.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 4.0\THGUARD.EXE"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ccleaner] "C:\PROGRAM FILES\CCLEANER\CCLEANER.exe" /AUTO
O4 - HKCU\..\RunServices: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\RunServices: [ccleaner] "C:\PROGRAM FILES\CCLEANER\CCLEANER.exe" /AUTO
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file)
O9 - Extra button: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file) (HKCU)
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
Post #2
Create a new folder called C:\HijackThis, move the HijackThis.exe file into the new folder and run it from there. This is necessary to ensure you have backups should anything go wrong.

Make sure that you have no browser windows open as this could prevent the fix from working properly. Open HijackThis, scan and when complete, remove the following entries by checking the box to the left and clicking 'fixed checked':

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=15&q=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.heretofind.com/show.php?id=15&q=%s
R3 - Default URLSearchHook is missing
O9 - Extra button: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file)
O9 - Extra button: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {5F6B8A3D-619F-423B-91D4-3523481B47BC} - (no file) (HKCU)

Reboot when done, rescan with HJT and post a new log here for a final check over.
Post #3
Here is my new HijackThis log. I have been infected by Startpage.11.AZ It was picked up (and healed) by AVG virus scan. It was in C:\windows\temp\pigo.dat.

Thank you very much for you help.

Logfile of HijackThis v1.98.2
Scan saved at 12:38:17 PM, on 2/11/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\TROJANHUNTER 4.0\THGUARD.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\PROGRAM FILES\CANON\EASY-WEBPRINT\TOOLBAND.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [THGuard] "C:\PROGRAM FILES\TROJANHUNTER 4.0\THGUARD.EXE"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ccleaner] "C:\PROGRAM FILES\CCLEANER\CCLEANER.exe" /AUTO
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/…tiveXPlugin.cab
Post #4
That looks OK now - how is it running?

Click here to make sure that you have the latest Critical Update patches for Windows. It's very important to keep your system up to date to avoid unnecessary security risks.
Post #5
I downloaded and install the updates and there were quite a few as I had never done that before. :unsure: The computer is running fine now and no trojans or pop ups for days. Thank you very much for all your help. AL
Post #6
You're welcome - glad to help :D

To help keep you clean follow the recommendations in Tony's article here:

So how did I get infected in the first place?



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