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Spyware / Malware / Virus Removal

Need Clean-up Help

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Hello,

Congratulations and well done! Your log is clean! :)

To answer your questions about HijackThis, Ad-aware and Spybot S&D… Under normal conditions, scanning with Ad-aware and Spybot S&D in normal mode is just fine. When you're infested with malware, safe mode is a mode that is generally preferred as some programs and/or files will not be running while your system is in safe mode; therefore, they are likely to be removed more easily.

When removing malware entries with HijackThis, safe mode is often the preferred method for the reasons above. However, when scanning with HijackThis for the purpose of producing a log, always use normal mode so that all programs that may not be available in safe mode will be running and therefore willl show up in the list of Running Processes.

I'm not certain why your computer consultant would have given you those instructions regarding scanning with your AV, Ad-aware, and/or Spybot S&D as it sounds like you were being told to do these scans while online. I'm sure he must have had a reason, which totally escapes me.

Obviously, your resident antivirus should always be active and current with updates of the latest virus definitions. Since you have teenagers who are not given to using caution about where they surf and/or what they download, I would suggest that you scan with Ad-aware and Spybot S&D at the end of each online session, rebooting after each scan.

In addition, I suggest that you use an online virus scan, such as Trend Micro and/or Panda Active Scan, on a daily basis. Do not use the Symantec online scan, as it will have the same definitions as your resident AV, and you want something different from your resident AV, just in case there's something your resident antivirus hasn't stopped from coming in.

I suggest you may want to keep TrojanHunter beyond the trial period. The definitions are updated frequently, and it's an excellent program. Unlike most of the paid antivirus programs, this anti-trojan program doesn't have an annual renewal fee after the initial purchase price, so you are always free to download the latest version as well as all anti-trojan definitions. (At least that's been the policy so far). :) It certainly wouldn't hurt a bit to do a daily full system scan with TrojanHunter, particularly after the teenagers have surfed heavily. :P

Also, I would make it very clear that NO peer-to-peer programs are to be downloaded and installed on this system. Even if a clean peer-to-peer program is found (that's really an oxymoron) it will still be only as good as the files that it downloads. It has been estimated that fully 50% of the peer-to-peer files available for download are infested with malware. :ph34r:

These are the only entries that reference McAfee, and you can fix them with HijackThis…

Place a check mark next to the following entries, then with all other windows closed, select "Fix Checked."

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsc…72/mcinsctl.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmg…,15/mcgdmgr.cab


If you haven't yet done so, download IE-SPYAD here: https://netfiles.uiuc.edu/ehowes/www/resource.htm

It will place over 5000 sites in your restricted zone so that you don't accidentally visit innocent appearing sites that aren't really innocent.

There's also a small program, called RegistryProt that will warn you when a program attempts to make changes to your registry and will ask you if you want to allow the change. You'll find it here, under "freeware": http://www.diamondcs.com.au/index.php?page=products

Scan often with Spybot Search and Destroy and Ad-aware to remove malware before it gains a foothold on your computer.

Make sure you keep your system updated by frequent visits to the Windows Update site. Always install ALL critical updates. (You should be good to go for SP2 now).

Please take a minute or two to read the short article, "How did I get infected in the first place?" (See link in my signature below). You will find good information on keeping your system clean in the future, as well as links for excellent free anti-spyware tools.
I am immensely grateful for the thoroughness of your instructions, and the "whys" you supplied along with them. Excellent help! My boys are going to get A LOT of advice when it comes to the whole subject of malware. I've always been frustrated that I didn't know more about preventing problems, and I REALLY hated the feeling of being out of control–but I don't think that will be a problem anymore. A million kudos :D
You're very welcome. :) I'm glad we were able to help.

Since the issues in this topic have been resolved, this topic will now be closed…

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