Windows 10 laptop can only access google [Solved]

Any remaining problems?

Hello coffeemetalcode

It has been several days since I last replied.

Please let me know if there are any remaining problems.

If I do not hear from you within 24 hours I'll assume that all is now OK and close this topic as 'solved'.

Satchfan

Hi Satchfan,

There don't seem to be any further issues with the machine and the topic can be marked 'solved'. Thank you again for your expert assistance!

All the best,

coffee | metal | code

Thanks for getting back to me.

Now that it seems to be running well, please follow these steps to tidy up and decrease the likelihood of getting infected again:

Uninstall FRST

• right-click on FRST.exe/FRST64.exe and select Rename
• rename the file to Uninstall.exe
• double-click on Uninstall.exe – this will uninstall FRST

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Uninstall AdwCleaner

• open adwcleaner.exe
• click on Settings
• click on the Application tab and scroll down to the bottom
• click on Remove.

===================================================

Recommended

Update and run Malwarebytes. This really is an excellent program that you should update and run on a regular basis, probably weekly.

===================================================

I also recommend that you read the following:

Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams

Answers to Common Security Questions - Best Practices by quietman7

How Malware Spreads - How Did I Get Infected by quietman7

I’ll close this now but if there are any problems in the next 3 days, you can PM me.

Safe computing

Satchfan

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html
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