Laptop running slow [Solved]

Greetings,

I realise this is a common topic, but I have an Acer laptop running Windows 10 (Christmas present last year) and it has been gradually getting slower as time goes on. I have a PC which runs Linux and Windows 7 as a dual boot setup and it literally flies compared to the laptop. For me, it is most noticeable when using programs such as Word and Excel where I type something and nothing happens for a few seconds and then suddenly catches up with what I have typed. I get the feeling there are a lot of processes running in the background which are slowing down my laptop. Hopefully, you can shed some light on my circumstances.

Thanks in advance

Hello busdriver12 and welcome to WTT.

My name is Satchfan and I would be glad to help you with your computer problem.

I’ll look at your logs and get back to you as soon as I can, hopefully this evening, (GMT).

Satchfan

There is no sign of malware on your computer but some tidying up to be done. Also, there are too many programmes using up resources.

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Note: Please complete these tasks in the order given in the instructions.

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Run Farbar Recovery Scan Tool

Open notepad. Please copy the contents of the code box below and paste it into Notepad.

CloseProcesses:
HKLM\Software\Microsoft\Active Setup\Installed Components: [{8A69D345-D564-463c-AFF1-A69D9E530F96}] -> C:\Program Files (x86)\Google\Chrome\Application\85.0.4183.83\Installer\chrmstp.exe [2020-08-28] (Google LLC -> Google LLC)
GroupPolicy-x32: Restriction ? <==== ATTENTION
Task: {13AEFE05-35CE-417D-B599-5F098714479E} - System32\Tasks\Quick Access Wi-Fi Power Switch => C:\Program Files\Acer\Quick Access Service\QAWiFiPowerSwitch.exe [211248 2019-09-27] (Acer Incorporated -> Acer Incorporated)
Task: {22B55240-0841-4428-86E4-AE13231E5694} - System32\Tasks\Quick Access => C:\Program Files\Acer\Quick Access Service\QALauncher.exe [447280 2019-09-27] (Acer Incorporated -> Acer Incorporated)
Task: {2E087228-511D-4799-84A0-17B82A9D8B60} - System32\Tasks\Power Button => C:\Program Files\Acer\Quick Access Service\ePowerButton_NB.exe [2770736 2019-09-27] (Acer Incorporated -> Acer Incorporated)
Task: {418C8480-DD9D-48D5-9A48-CF3B14649990} - System32\Tasks\ACCBackgroundApplication => C:\Program Files (x86)\Acer\Care Center\ACCStd.exe [4793152 2018-12-11] (Acer Incorporated -> )
Task: {5E45D5B1-BA4B-46B0-A523-79294167A54D} - System32\Tasks\AcerCMUpdateTask2.1.16258 => C:\Program Files (x86)\Acer\Amundsen\2.1.16258\AWC.exe [152880 2016-09-20] (Acer Incorporated -> )
Task: {83CF8E54-560E-4A9B-BF3B-8BBB92BE90C5} - System32\Tasks\UEIPInvitation => C:\Program Files\Acer\User Experience Improvement Program Service\Framework\UEIPOOBECheck.exe [2211136 2018-12-17] (Acer Incorporated -> Acer Incorporated)
Task: {90DA0D41-0C27-45D5-8AA7-E9FF0259198C} - System32\Tasks\Software Update Application => C:\ProgramData\OEM\UpgradeTool\ListCheck.exe [473920 2018-12-11] (Acer Incorporated -> Acer Incorporated)
Task: {9EE182CF-1AC9-4861-8FC9-2BA82D808FCD} - System32\Tasks\Oem\AcerJumpstartTask => C:\Program Files (x86)\Acer\Acer Jumpstart\hermes.exe [64320 2019-07-11] (Acer Incorporated -> Acer)
Task: {B7109250-AFF2-45CD-8273-B584FD60AF8A} - System32\Tasks\UbtFrameworkService => C:\Program Files\Acer\User Experience Improvement Program Service\Framework\TriggerFramework.exe [268096 2018-12-17] (Acer Incorporated -> Acer Incorporated)
Task: {C967DD43-CE10-4B46-BBC3-6096461F34D2} - System32\Tasks\Oem\wlanBrokerTask => C:\Program Files (x86)\Acer\ExpressVPN\wlanBroker.exe [17688 2019-11-16] (Acer Incorporated -> )
Task: {DF089395-E079-45E4-9E81-7A2DF7D03F9A} - System32\Tasks\ACCAgent => C:\Program Files (x86)\Acer\Care Center\LiveUpdateAgent.exe [41792 2018-12-11] (Acer Incorporated -> )
Task: {E2A9A5AD-E5F9-40B9-9B0F-C7526A72FA61} - System32\Tasks\ACC => C:\Program Files (x86)\Acer\Care Center\LiveUpdateChecker.exe [2935104 2018-12-11] (Acer Incorporated -> )
FF Extension: (Amazon Assistant for Firefox) - C:\Users\vk6ks\AppData\Roaming\Mozilla\Firefox\Profiles\tzam526z.default\Extensions\[removed] [2019-12-24] [UpdateUrl:hxxps://s3-us-west-2.amazonaws.com/ubp-ubpextension-us-prod/vendor-update/firefox/acer1/updates.json]
2019-12-27 21:33 - 2020-06-14 19:54 - 000007620 _____ () C:\Users\vk6ks\AppData\Local\Resmon.ResmonCfg
Google Update Helper (HKLM-x32\…\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
CustomCLSID: HKU\S-1-5-21-743475133-414505712-2234717557-1001_Classes\CLSID\{1BF42E4C-4AF4-4CFD-A1A0-CF2960B8F63E}\InprocServer32 -> C:\Users\vk6ks\AppData\Local\Microsoft\OneDrive\19.192.0926.0012\amd64\FileSyncShell64.dll => No File
CustomCLSID: HKU\S-1-5-21-743475133-414505712-2234717557-1001_Classes\CLSID\{7AFDFDDB-F914-11E4-8377-6C3BE50D980C}\InprocServer32 -> C:\Users\vk6ks\AppData\Local\Microsoft\OneDrive\19.192.0926.0012\amd64\FileSyncShell64.dll => No File
CustomCLSID: HKU\S-1-5-21-743475133-414505712-2234717557-1001_Classes\CLSID\{82CA8DE3-01AD-4CEA-9D75-BE4C51810A9E}\InprocServer32 -> C:\Users\vk6ks\AppData\Local\Microsoft\OneDrive\19.192.0926.0012\amd64\FileSyncShell64.dll => No File
ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} =>  -> No File
ShellIconOverlayIdentifiers: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} =>  -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} =>  -> No File
HKU\S-1-5-21-743475133-414505712-2234717557-1001\…\StartupApproved\StartupFolder: => "Facebook Gameroom.lnk"
HKU\S-1-5-21-743475133-414505712-2234717557-1001\…\StartupApproved\Run: => "LBRY"
HKU\S-1-5-21-743475133-414505712-2234717557-1001\…\StartupApproved\Run: => "CCleaner Smart Cleaning"
Powershell: Get-AppxPackage *User Experience Improvement Program* | Remove-AppxPackage
EmptyTemp:

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

• save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
• run FRST64 then click Fix just once and wait
• it will create a log on your desktop, (Fixlog.txt); please post it to your reply.

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Uninstall programmes

You have a lot of ‘bloatware' that Acer pre-installed and, apart from being useless and intrusive, it’s using up resources. I suggest that you uninstall all of it. Your choice of course but if you choose to, do the following:

Press the Windows Key + R at the same time, then type appwiz.cpl then Enter.

Uninstall the following programmes:

Google Update Helper
Acer Configuration Manager
Acer Jumpstart
Care Center Service
DriverSetupUtility
Quick Access Service
User Experience Improvement Program Service

 

Note: if you’ve chosen to leave Acer’s programmes, uninstall Google Update Helper.

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Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

• run AdwCleaner by clicking on Scan Now
• when it has finished, leave everything that was found checked, (ticked), then click on Clean and Repair
• if it asks to reboot, allow the reboot
• on reboot a log will be produced; please attach the content of the log to your next reply.

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Please run FRST again and make sure there is a checkmark next to ‘Addition.txt’ before you hit Scan.

Logs to include with next post:

Fixlog.txt
AdwCleaner log
New Frst.txt
New Addition.txt

Thanks

Satchfan

Thanks for your help so far Satchfan

There is no sign of malware on your computer but some tidying up to be done. Also, there are too many programmes using up resources.

Uninstall programmes

You have a lot of ‘bloatware' that Acer pre-installed and, apart from being useless and intrusive, it’s using up resources. I suggest that you uninstall all of it. Your choice of course but if you choose to, do the following:

Press the Windows Key + R at the same time, then type appwiz.cpl then Enter.

Uninstall the following programmes:

Google Update Helper
Acer Configuration Manager
Acer Jumpstart
Care Center Service
DriverSetupUtility
Quick Access Service
User Experience Improvement Program Service

 

Note: if you’ve chosen to leave Acer’s programmes, uninstall Google Update Helper.

================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

• run AdwCleaner by clicking on Scan Now
• when it has finished, leave everything that was found checked, (ticked), then click on Clean and Repair
• if it asks to reboot, allow the reboot
• on reboot a log will be produced; please attach the content of the log to your next reply.

================================================

Please run FRST again and make sure there is a checkmark next to ‘Addition.txt’ before you hit Scan.

Logs to include with next post:

Fixlog.txt
AdwCleaner log
New Frst.txt
New Addition.txt

Thanks

Satchfan

I have removed the suggested programs. I suspected that there was unneeded stuff running in the background and suspected Win 10  as the main culprit. Requested files are attached. There were 2 log files in the c:\AdwCleaner\Logs directory which I have attached.

Many thanks

That looks a lot tidier. How is the computer running?

That looks a lot tidier. How is the computer running?

It's running a lot better thanks

Thanks for all your help - it's appreciated!

Phil

Pleased to be able to help.

Any outstanding problems?

Pleased to be able to help.

 

Any outstanding problems?

Not that I can see. Now that I've had a bit of time to use it, there has been a noticeable increase in performance. I've noticed my Internet speeds are better too so there must have been some bloat in the background slowing things down.

I do need to do the same with my wife's laptop, but I'll upgrade it to Win 10 2004 first and take it from there.

Once again, many thanks

many thanks

You're welcome.
 

there has been a noticeable increase in performance. I've noticed my Internet speeds are better too

Good news.

Now that your computer seems to be running well, please follow these steps to tidy up.

Uninstall FRST

• right-click on FRST.exe/FRST64.exe and select Rename
• rename the file to Uninstall.exe
• double-click on Uninstall.exe – this will uninstall FRST

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Uninstall AdwCleaner

• open adwcleaner.exe
• click on Settings
• click on the Application tab and scroll down to the bottom
• click on Remove.

You can also delete any logs that are on your desktop.

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Recommended

Update and run Malwarebytes. This really is an excellent program that you should update and run on a regular basis, probably weekly.

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I will keep this open for 24 hours in case you have any problems, after which I’ll close the topic.

Safe computing

Satchfan

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html
and start a New Topic.