Symptoms I have had is at first, I thought my power button was beginning to fail. So I started using SLEEP mode to avoid using the power button. Then it began to not wake up from SLEEP.
The screen background went white. My mouse no longer functioned.
CTRL-ALT-DEL did not work. Holding the power button down had no effect.
After one hour, it came out of it's coma and shut down. I went for a second cup of coffee and cam back and his the power button. Nothing. Took another 30 minutes or so so complete the restart. I went to google, slowly it came up.
It does look like you've stumped our experts so far. However, based upon your other thread, it appears that you have found a work around by replacing the laptop.
Altho I really didn't want to buy a new computer, you know what that means!!! A lot of work!! The first Asus was great! Never gave me any trouble for 5 years. Of course buying a new computer does solve the problem!!
I do have on issue with the new Ausus which I will describe:
Upon purchase of this new Asus, I enabled a fingerprint log in. that lasted 2 days, now I type in a 4 digit code. I would like to know where my fingerprint log in went, and how do I bring it back?
I know this is not a malaware issue, I just want it back.
thank you guys for helping me, Juliet tried her damdest to help me!!
