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Unsure if infected or sleep mode won't wake up

sleep mode or malware?

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28 replies to this topic

#1 peachy_dar

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Posted 23 November 2019 - 07:50 AM

Hi!  Lucky me it's been a few years since I have had problems with my Asus, Windows 10 laptop.  As per your instructions I downloaded aswMBR.exe . I have run it 4 times, each time after 3-4 minutes running I get:

 

"your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you"

 

All 4 times the error is: stop code: DRIVER_IRQL NOT LESS OR EQUAL

 

What failed: awsMBR.sys

 

So I gave up and moved on to FRST - I downloaded Farbar recovery scan tool 64 bit - I ran it successfully, I have attached the two TXT files.

 

Symptoms I have had is at first, I thought my power button was beginning to fail. So I started using SLEEP mode to avoid using the power button.  Then it began to not wake up from SLEEP.  I googled it and followed these instructions:

 

How to Fix Windows 10 "Not Waking from Sleep" Issues on Asus Laptops
  • Scroll down the list of devices until you see "System Devices". Click on the chevron to expand this list.
  • Find the Intel® Management Engine Interface. Right-click on it and choose "Disable" or "Disable device".

 

 

This laptop worked like a dream. It always woke up and ran smooth.  UNTIL this morning. At 5:30 am EST, it appeared to wake up from SLEEP, I always have to press ESC to back out of the START screen.  But this morning, I pressed ESC and google would not come up.  The screen background went white. My mouse no longer functioned.  CTRL-ALT-DEL did not work.  Holding the power button down had no effect.  After one hour, it came out of it's coma and shut down. I went for a second cup of coffee and cam back and his the power button.  Nothing.  Took another 30 minutes or so so complete the restart.  I went to google, slowly it came up.  Found WTT and tried to follow your instructions to run aswMBR.exe 4 times.  It always stopped running after 3-4 minutes, showed the fatal blue screen and:

 

STOP CODE DRIVER_IRQL_NOT LESS OR EQUAL

 

I moved on to FRST -  it ran successfully and I have attached the 2 files.

 

To recap - original problem thought to be the power button, 2nd problem, waking up from SLEEP mode.

Now I'm not sure if I am a victim of malware or a hardware problem.  Please help me.

 

Desperate in Pittsburgh,

 

Dar

Attached Files


Darlene

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#2 Juliet

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Posted 23 November 2019 - 10:30 AM

Looks like something reset your computer policies.
Do note that there could be hardware issues on the computer too.

We might need to temporarily disable Webroot SecureAnywhere to run the fix I created.

Start Farbar Recovery Scan Tool with Administrator privileges
(Right click on the FRST icon and select Run as administrator)

highlight on the text below and select Copy.
beginning with Start:: and finishing with End::
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Highlight the entire content inside of the quote box below and select Copy.

 

Start::
SystemRestore: On
CloseProcesses:
CreateRestorePoint:
HKLM\...\Policies\Explorer: [NoViewOnDrive] 0
HKLM\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKLM\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKLM\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKLM\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKLM\...\Policies\Explorer: [NoViewContextMenu] 0
HKLM\...\Policies\Explorer: [NoShellSearchButton] 0
HKLM\...\Policies\Explorer: [NoFind] 0
HKLM\...\Policies\Explorer: [NoFile] 0
HKLM\...\Policies\Explorer: [HideClock] 0
HKLM\...\Policies\Explorer: [NoTrayContextMenu] 0
HKLM\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKLM\...\Policies\Explorer: [NoSetFolders] 0
HKLM\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKLM\...\Policies\Explorer: [NoSetTaskbar] 0
HKLM\...\Policies\Explorer: [NoDeletePrinter] 0
HKLM\...\Policies\Explorer: [NoDFSTab] 0
HKLM\...\Policies\Explorer: [NoChangeStartMenu] 0
HKLM\...\Policies\Explorer: [NoLogoff] 0
HKLM\...\Policies\Explorer: [NoWindowsUpdate] 0
HKLM\...\Policies\Explorer: [NoEncryptOnMove] 0
HKLM\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKLM\...\Policies\Explorer: [NoResolveSearch] 0
HKLM\...\Policies\Explorer: [NoSaveSettings] 0
HKLM\...\Policies\Explorer: [NoHardwareTab] 0
HKLM\...\Policies\Explorer: [NoStartMenuSubFolders] 0
HKLM\...\Policies\Explorer: [NoDesktop] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\system: [DisableCMD] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\system: [NoDispAppearancePage] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\system: [NoDispBackgroundPage] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\system: [NoDispSettingsPage] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoViewOnDrive] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [DisableLocalMachineRun] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [DisableLocalMachineRunOnce] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [DisableCurrentUserRun] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [DisableCurrentUserRunOnce] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoViewContextMenu] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoShellSearchButton] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoFind] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoFile] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [HideClock] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoTrayContextMenu] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoTrayItemsDisplay] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoSetFolders] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoDevMgrUpdate] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoSetTaskbar] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoDeletePrinter] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoDFSTab] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoChangeStartMenu] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoLogoff] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoWindowsUpdate] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoEncryptOnMove] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoRunasInstallPrompt] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoResolveSearch] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoSaveSettings] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoHardwareTab] 0
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\...\Policies\Explorer: [NoStartMenuSubFolders] 0
CHR HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
Task: {0D5882F7-1EF1-4CBF-ADEB-28D9904DBE86} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {1538967D-CCF9-4056-8547-F2613C1E483A} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {19F69B01-C4C9-4D46-9388-F17B3CCD275E} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Task: {26204135-2996-4D85-A375-8FF6DDF34201} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {358E7683-7FDC-41A1-A9EB-90CE43AF643C} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {4F4AC660-429B-46E1-BC9B-4A42EC63F1D3} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {53204BF0-07B4-47ED-8FF0-3E9121DE7FA9} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {59609AE7-442E-468E-897E-6E5E52100680} - \OfficeSoftwareProtectionPlatform\SvcRestartTask -> No File <==== ATTENTION
Task: {5B5A00A2-050D-48F7-AE8F-0BADC65E47F9} - \WPD\SqmUpload_S-1-5-21-3944082369-795306520-2734861758-1001 -> No File <==== ATTENTION
Task: {60F17FC8-27FB-4793-AD14-447AFD2EE155} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {647D2B45-337A-4061-97FA-F5CBEF18F744} - \GenericSettingsHandler\Windows-Credentials\RetrySyncTask_for_S-1-5-21-3944082369-795306520-2734861758-1001 -> No File <==== ATTENTION
Task: {66D179DF-0663-45E7-B082-FFB02D0AC53E} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {9AD6002B-9A05-4FD1-A97D-15A7D76B88D2} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {EA6E612C-0F7A-40BB-8232-51E354692419} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {ED500B6B-CF0A-46C1-A1BD-15A5B2742324} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.bing.com/
BHO: No Name -> {74D71242-4B86-43E0-B2EC-267496AD58D3}' -> No File
BHO: No Name -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> No File
Handler: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll No File
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\Software\Classes\exefile: "%1" %* <==== ATTENTION
HKU\S-1-5-21-3944082369-795306520-2734861758-1001\Software\Classes\.exe: exefile => "%1" %* <==== ATTENTION
FirewallRules: [{EF30D24C-EA81-4E4F-BCDD-BEA2E2403FBD}] => (Allow) C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe No File
EmptyTemp:
C:\Windows\Temp\*.*
End::

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Start FRST (FRST64) with Administrator privileges
Press the Fix button. FRST will process the lines copied above from the clipboard.
When finished, a log file Fixlog.txt will pop up and saved in the same location the tool was ran from.

Please copy and paste its contents in your next reply.

~~~~~~~~~~~~~~~~~~~~~~~~`
  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan Now
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Repair and restart button. This will kill all active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
Please post these 2 logs when finished.
Sometimes the angels fly close enough to you that you can hear the flutter of their wings...


MS - MVP Consumer Security 2009 - 2016, WI-MVP 2016-17
Antivirus Scanners Online Scanners Firewalls Slow Computer??

#3 peachy_dar

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Posted 23 November 2019 - 12:02 PM

hi

 

I ran FRST.. here is the log..i'm on my way to download adwcleaner!!  Thanks a bunch!

 

dar

Attached Files


Darlene

#4 peachy_dar

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Posted 23 November 2019 - 12:24 PM

Adware scan is complete.

 

 

now what is next?

Attached Files


Darlene

#5 Juliet

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Posted 23 November 2019 - 12:45 PM

Looks good.
Your machine had a lot of bloatware. Good news about that is it was preinstalled by your computer manufacturer.

You have a very outdated version of Malwarebytes Anti-Malware version 2.2.1.1043
The latest is Malwarebytes Anti-Malware version 3.83

Go to your control panel, add/remove programs and uninstall the version you have now.

Please download Malwarebytes Anti-Malware Here


Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.

Save the file to your desktop and include its content in your next reply.

You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detection's), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~[/list]
ESET Online Scanner:
  • Please go here, download the ESET Smart Installer, and save it to your desktop.
  • Double-click on the esetimage.png you just downloaded.
  • Place a checkmark next to "YES, I accept the Terms of Use" and click the shieldstart.png button.
  • Click "Yes" to the UAC (User Account Control) warning, then ESET will download its components, register itself, and start itself.
  • In the new window that opens, tick the radio button next to Enable detection of potentially unwanted applications.
  • Then click Advanced settings, and make sure there is a checkmark next to only the following items (uncheck everything else):
  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • Now click on: start.png
  • The virus signature database will begin to download. Be patient this make take some time depending on the speed of your internet connection
  • When the download has completed, the Online Scan will begin automatically it could take several hours to complete the scan. Please be patient
  • When the scan has completed, click List Found Threats (only if anything is found)
  • Then click Export, and save the file to your desktop using a unique name, such as ESETScan
  • Copy and paste the contents of this report into your next reply to me
  • Click Back, then click Finish to exit ESET Online Scanner

  • Please post these 2 logs when finished and tell me how the computer is acting now.

Sometimes the angels fly close enough to you that you can hear the flutter of their wings...


MS - MVP Consumer Security 2009 - 2016, WI-MVP 2016-17
Antivirus Scanners Online Scanners Firewalls Slow Computer??

#6 peachy_dar

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Posted 23 November 2019 - 02:33 PM

OK - SO FAR SO GOOD..  RAN MB

Attached Files

  • Attached File  MB.TXT   1.37KB   143 downloads

Darlene

#7 peachy_dar

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Posted 23 November 2019 - 02:40 PM

It seems malawarebytes has locked up my pc.  esets won't come up.  double clicking on it, won't bring it up, right click does not work.  I think at this time I should reboot.

 

i'll be back.

 

dar


Darlene

#8 peachy_dar

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Posted 24 November 2019 - 06:04 AM

Good Morning from Pittsburgh!!

 

This most recent scan took 10 hours!!  Who knew!!

 

 

C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\down\rt22_res.zip a variant of Android/Exploit.Lotoor.GW trojan deleted
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\down\rt24_res.zip a variant of Android/Exploit.Lotoor.GX trojan deleted
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\down\rt25_res.zip a variant of Android/Exploit.Lotoor.GX trojan deleted
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\down\rt26_res.zip a variant of Android/Exploit.Lotoor.GW trojan deleted
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\down\rt28_res.zip a variant of Android/Exploit.Lotoor.GW trojan deleted
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\res\rt22\getroot a variant of Android/Exploit.Lotoor.GW trojan cleaned by deleting
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\res\rt24\getroot a variant of Android/Exploit.Lotoor.GX trojan cleaned by deleting
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\res\rt25\getroot a variant of Android/Exploit.Lotoor.GX trojan cleaned by deleting
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\res\rt26\getroot a variant of Android/Exploit.Lotoor.GW trojan cleaned by deleting
C:\Users\Darlene\AppData\Roaming\Wondershare\WSRoot\res\rt28\getroot a variant of Android/Exploit.Lotoor.GW trojan cleaned by deleting

Darlene

#9 Juliet

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Posted 24 November 2019 - 07:20 AM

When you ran MalwareBytes did you allow it to delete/quarantine what it found?

Also, want to see if any of a tool you downloaded is left, if so we'll remove it.

Please download and install Revo Uninstaller from here
https://www.bleeping...vo-uninstaller/
  • Right click Revo Uninstaller and select Run as administrator
  • From the list of programs double click on the listed program(s), or anything similar, to remove it (if it exists)
Wondershare Dr.Fone for Android
  • Click Yes to any warning screen that may appear
  • If presented with the program uninstall option click Uninstall
  • If asked to restart now click No
  • Under Scanning Modes select Advanced then select Scan
  • On the Found leftover Registry items window click Select All, Delete, then Yes
  • If prompted click on Next
  • On the Found leftover files and folders window click on Select all, Delete, Yes, OK on any warning screen, then Finish
  • Reboot your computer if requested
===================================================

How's your computer now?
Sometimes the angels fly close enough to you that you can hear the flutter of their wings...


MS - MVP Consumer Security 2009 - 2016, WI-MVP 2016-17
Antivirus Scanners Online Scanners Firewalls Slow Computer??

#10 peachy_dar

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Posted 24 November 2019 - 12:19 PM

I did lte Malaware to clean, quarentine, etc.

 

Is Malaware strangling Legacy?

 

I will run Revo uninstaller now.

 

I thought I had sent a response to this using my phone on my way to Walmart.

 

I have an issue with Legacy, my genealogy program.  When I do a search within it program, it runs like a snail, then it froze up.  I had to crash it with the Task Manager..  Did something get removed that this program needs to run?  Legacy showed me "not responding" 4 times. I got so mad, I left for Walmart.

 

Before I left I backed out of Legacy, closed my google chrome and put it into sleep mode and put on my coat and came back to the lap top, I wanted to check my bank balance.  I could not wake it up.  I thought perhaps the device I disabled perhaps got enabled. I tried crt-alt-del, no luck.  I tried the power button, nothing.  I left for walmart.

2 hours later, I come home and this laptop has the power button lit, I tried to wake it up, no luck.  I held the power button down and i heard it shut down.

 

I brought my walmart bags into the kitchen, and came over and pressed the power button, and it did reboot.

 

I brought up Legacy, tried a name search, and it moves slower than a snail to load, etc.  It is definitely missing something.

 

Can you tell me what my problem was with this pc?  Was I strangled by adware, etc?


Darlene

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#11 Juliet

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Posted 24 November 2019 - 03:33 PM

Your computer had an average amount of adware but, not of the most malicious kind.

Not sure why your 'Legacy' program isn't working cause going back over logs of items removed, nothing shows that might be related.

Now not wanting to boot or going at a snails pace can be issues not related to malware at all.

Let's try using a tool that should be already on the computer
Read over the below.

How to Repair System Files with SFC Command in Windows 10
https://www.tenforum...ndows-10-a.html

Let's see if the above can help, if not I'll have to send you over to the tech forum and see if the guys there can straighten this out.
Sometimes the angels fly close enough to you that you can hear the flutter of their wings...


MS - MVP Consumer Security 2009 - 2016, WI-MVP 2016-17
Antivirus Scanners Online Scanners Firewalls Slow Computer??

#12 peachy_dar

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Posted 24 November 2019 - 04:26 PM

This scan was shorter than I thought it would be.  Nothing.

 

I would like to close all my windows, and put it into sleep mode.  And then come back after a few minutes and try to wake it up by pressing the space bar.  Sometimes it would come up as soon as I lift the lid.  So here goes.

 

Wish me luck!

 

Dar

 

 

REPAIR SYS FILES.JPG


Darlene

#13 Juliet

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Posted 25 November 2019 - 05:17 AM

OK, I can see there were no good results running that scan.
What I suggest now is to open a new topic here
https://forums.whatt...p?showforum=126

Post as you did here:

Symptoms I have had is at first, I thought my power button was beginning to fail. So I started using SLEEP mode to avoid using the power button. Then it began to not wake up from SLEEP.
The screen background went white. My mouse no longer functioned.
CTRL-ALT-DEL did not work. Holding the power button down had no effect.
After one hour, it came out of it's coma and shut down. I went for a second cup of coffee and cam back and his the power button. Nothing. Took another 30 minutes or so so complete the restart. I went to google, slowly it came up.

 
Wait for one of the tech guys to answer and if you like you can supply a link to this topic.
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Antivirus Scanners Online Scanners Firewalls Slow Computer??

#14 peachy_dar

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Posted 26 November 2019 - 05:52 PM

Not much luck on the new posting.  This problem must of stumped them all!!

 

Today when I came home from work, I could not wake up my laptop.  I had to hold the power button down for a LONG time before it would shut down. I gave it  5 min and turned it back on, which takes a while...I truley believe the power button is dying on me, that is why I choose to use SLEEP MODE, this puts less wear and tear on that power button.  But, hardly helps if I can't wait it up from sleep mode!!!!  I can't win.  

 

there has to be a way to wake it up from sleep mode.  

 

I also noticed that I can no longer utilize the Search icon and the Cortana icon on my task bar.  I hate Cortana, and I don't use it.  However, I do use the SEARCH icon.  

 

Can you help with that?

 

dar


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#15 Juliet

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Posted 26 November 2019 - 06:09 PM

 

Not much luck on the new posting.  This problem must of stumped them all!!

I hope someone can see that soon,  holidays are upon us so that might be a factor.

 

 

I also noticed that I can no longer utilize the Search icon and the Cortana icon on my task bar.  I hate Cortana, and I don't use it.  However, I do use the SEARCH icon.

Myself I dont work off a Windows 10 machine so not sure what I post can help.

Researching shows me 2 links to look/read over.

 

How do I fix windows search service not running?
https://www.thewindo...xer-not-working

How do I enable Cortana search bar?
https://answers.micr...aa-bac38695f126


Sometimes the angels fly close enough to you that you can hear the flutter of their wings...


MS - MVP Consumer Security 2009 - 2016, WI-MVP 2016-17
Antivirus Scanners Online Scanners Firewalls Slow Computer??

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