Hi! Lucky me it's been a few years since I have had problems with my Asus, Windows 10 laptop. As per your instructions I downloaded aswMBR.exe . I have run it 4 times, each time after 3-4 minutes running I get:
"your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you"
All 4 times the error is: stop code: DRIVER_IRQL NOT LESS OR EQUAL
What failed: awsMBR.sys
So I gave up and moved on to FRST - I downloaded Farbar recovery scan tool 64 bit - I ran it successfully, I have attached the two TXT files.
Symptoms I have had is at first, I thought my power button was beginning to fail. So I started using SLEEP mode to avoid using the power button. Then it began to not wake up from SLEEP. I googled it and followed these instructions:
- Scroll down the list of devices until you see "System Devices". Click on the chevron to expand this list.
- Find the Intel® Management Engine Interface. Right-click on it and choose "Disable" or "Disable device".
This laptop worked like a dream. It always woke up and ran smooth. UNTIL this morning. At 5:30 am EST, it appeared to wake up from SLEEP, I always have to press ESC to back out of the START screen. But this morning, I pressed ESC and google would not come up. The screen background went white. My mouse no longer functioned. CTRL-ALT-DEL did not work. Holding the power button down had no effect. After one hour, it came out of it's coma and shut down. I went for a second cup of coffee and cam back and his the power button. Nothing. Took another 30 minutes or so so complete the restart. I went to google, slowly it came up. Found WTT and tried to follow your instructions to run aswMBR.exe 4 times. It always stopped running after 3-4 minutes, showed the fatal blue screen and:
STOP CODE DRIVER_IRQL_NOT LESS OR EQUAL
I moved on to FRST - it ran successfully and I have attached the 2 files.
To recap - original problem thought to be the power button, 2nd problem, waking up from SLEEP mode.
Now I'm not sure if I am a victim of malware or a hardware problem. Please help me.
Desperate in Pittsburgh,