3 replies to this topic

[beadwomann]

I have used my Windows Media Player to rip & sync music from my CDs many times, but today I can not get it to let me drag the ripped music to the list to sync. I have Windows 10 on my laptop. Can anyone tell me what I'm doing wrong? Thanks so much

[Satchfan]

Hello beadwomann and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

This doesn’t sound like a malware problem but we’ll have a look at your system and see if there is anything showing up.

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.

• run AdwCleaner by clicking on Scan Now
• when it has finished, leave everything that was found checked, (ticked), then click on Clean and Repair
• if it asks to reboot, allow the reboot
• on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• press Scan button
• it will produce a log called Frst.txt in the same directory the tool is run from
• please copy and paste log back here.
• the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

AdwCleaner log
Frst.txt
Addition.txt

Thanks

Satchfan

[Satchfan]

Hi beadwomann

It has been 3 days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

If I do not hear from you within 24 hours I'll close this topic.

Satchfan

[Satchfan]

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.htmland start a new topic