My wife's laptop is giving her problems. She has a Windows 10 o/s. She wants to print out a document to her Canon MG3120 printer. She sends the print command. The printer gets the command and prints out blank pages. She thinks it is a printer problem so she takes a typed copy, puts in the printer pushes copy and it prints out perfectly. She then brings her printer to me and tries to print her document out using my Canon MX452 printer. Again, the printer gets the command but prints out blank copies of the document. I then ask her to email me the document. On my laptop I open the document and send the print command to the MX452 and the document prints out.
I haven't a clue as to why her laptop isn't printing out these documents. But I sense it's some box that needs to be checked somewhere. She's been able to print out all her documents easily for months until today. Can you lend some insight?