BSOD- Windows 10 from Qualcomm Atheros Driver

mikej62 Topic Starter

Post #1January 10, 2019, 6:57 PM UTC

Hello.

My laptop is restarting multiple times per day. From the logs I gathered, the issue seems to stem from Qualcomm Atheros Qcamain10x64.sys . How do I get the driver necessary to fix the issue.

Here is the log from OSR:

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.comfor more information
Windows 8 Kernel Version 17134 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 17134.1.amd64fre.rs4_release.180410-1804
Machine Name:
Kernel base = 0xfffff803`f8e1c000 PsLoadedModuleList = 0xfffff803`f91ca150
Debug session time: Thu Jan 10 00:50:07.319 2019 (UTC - 5:00)
System Uptime: 0 days 11:30:57.550
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Unknown bugcheck code (1d3)
Unknown bugcheck description
Arguments:
Arg1: 00000000000003eb
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
——————

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x1D3

PROCESS_NAME: WINWORD.EXE

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80189d8f8a0 to fffff803f8fc60a0

STACK_TEXT:
ffffec8d`82e477f8 fffff801`89d8f8a0 : 00000000`000001d3 00000000`000003eb 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffffec8d`82e47800 fffff801`89d8f461 : 00000000`00000000 00000000`00000019 ffff9283`8a244040 fffff801`89e42bc8 : Qcamain10x64!ath_pcie_bug_check+0x3cc
ffffec8d`82e478b0 fffff801`89d9f35d : ffff9283`ffffffff 00000000`00000000 00000000`00001f45 00000000`00000000 : Qcamain10x64!ath_pci_targ_is_present+0x1f1
ffffec8d`82e47910 fffff801`89d9da8b : ffff9283`8a244040 00000000`00000001 ffff9283`8ad03030 ffff9283`8ae99030 : Qcamain10x64!HIFTargetSleepStateAdjust+0x14d
ffffec8d`82e47980 fffff801`89d867ba : ffff9283`8a371998 00000000`00016001 00000000`00000001 00000000`00000001 : Qcamain10x64!HIFDiagReadAccess+0x47
ffffec8d`82e479b0 fffff801`89d7bf69 : ffff9283`00000000 00000000`00000000 ffff34bf`63a4bde7 fffff801`89e31d50 : Qcamain10x64!OlGetLFTimer+0x4a
ffffec8d`82e479e0 fffff801`89dc5977 : ffff9283`8a371998 ffff9283`8ad03030 ffff9283`8a336030 fffff801`89e6e0b0 : Qcamain10x64!wmi_unified_cmd_send+0x42d
ffffec8d`82e47a50 fffff801`89cb5fe8 : 00000000`00000100 ffffec8d`82e47b10 fffff780`00000014 fffff780`00000014 : Qcamain10x64!ol_ath_hal_mib_stats_detach+0x2fb
ffffec8d`82e47ab0 fffff801`89cb480a : ffff9283`8ae94030 00000000`00025468 ffff9283`8ae94030 00000000`00000001 : Qcamain10x64!MpQueryFwStatistics+0x13c
ffffec8d`82e47b30 fffff801`89ca1065 : 01d4a8a8`573b3122 fffff801`89dd9880 ffffec8d`82e47bf0 fffff780`00000014 : Qcamain10x64!MpCheckLinkQuality+0x166
ffffec8d`82e47b80 fffff801`89cd630a : ffff9283`8a29d030 fffff803`000001f4 00000000`00000001 ffff9283`89dde490 : Qcamain10x64!StaStopWdiPeriodic+0x1c5
ffffec8d`82e47c20 fffff801`874e14dd : ffff9283`8a1eeb58 00000000`00000008 00000000`00000000 ffffa900`67522180 : Qcamain10x64!ndis_timer_handler+0x6a
ffffec8d`82e47c60 fffff803`f8e5bd69 : 00000000`00000006 00000060`868ee400 00000000`0000000a ffffa900`67522180 : ndis!ndisMTimerObjectDpc+0xcd
ffffec8d`82e47cb0 fffff803`f8e5aca7 : 00000000`00000004 848b4827`00000000 00000000`0023c37d 00000000`0000001a : nt!KiProcessExpiredTimerList+0x159
ffffec8d`82e47da0 fffff803`f8fccff5 : 481c0000`01182484 ffffa900`67522180 ffffec8d`8565fa80 00000000`00000000 : nt!KiRetireDpcList+0x4c7
ffffec8d`82e47fb0 fffff803`f8fccdf0 : 00000000`00000000 ffffdc89`6f4eb2e0 ffffdc89`6f4eb2e0 ffffdc89`7511f010 : nt!KxRetireDpcList+0x5
ffffec8d`8565f9d0 fffff803`f8fcc573 : ffff9283`8eea6080 00000000`00000000 00000000`00000000 ffff9283`8e3ba8e0 : nt!KiDispatchInterruptContinue
ffffec8d`8565fa00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDpcInterrupt+0x2a3

STACK_COMMAND: kb

FOLLOWUP_IP:
Qcamain10x64!ath_pcie_bug_check+3cc
fffff801`89d8f8a0 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: Qcamain10x64!ath_pcie_bug_check+3cc

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Qcamain10x64

IMAGE_NAME: Qcamain10x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5811aaef

FAILURE_BUCKET_ID: X64_0x1D3_Qcamain10x64!ath_pcie_bug_check+3cc

BUCKET_ID: X64_0x1D3_Qcamain10x64!ath_pcie_bug_check+3cc

Followup: MachineOwner

PhillPower2

Post #2January 10, 2019, 9:20 PM UTC

Hello mikej62,

Looks like your computer could be infected, from your crash dmp;

PROCESS_NAME: WINWORD.EXE

See BC info here

Please see Instructions here

mikej62

Post #3January 12, 2019, 12:24 AM UTC

When I run a scan of AswMBR, I get a BSOD during the middle of the scan constantly

PhillPower2

Post #4January 12, 2019, 2:00 PM UTC

Please see info here

If the above does not help I will ask a senior member of staff to take a look and advise you, only properly trained security staff can help with anything malware related and any discussion here is off limits.

mikej62

Post #5January 13, 2019, 1:22 AM UTC

The link for exehelper in your link is old and doen't work.

I did run a scan with Farbar Recovery Scan Tool. Attached are the logs

Attachments:

PhillPower2

Post #6January 13, 2019, 10:50 AM UTC

Hello mikej62,

Looks like your computer could be infected, from your crash dmp;

PROCESS_NAME: WINWORD.EXE

See BC info here

Please see Instructions here

Did you happen to read the Please see Instructions here

As advised in my reply #4 above only properly trained security staff can help with anything malware related and any discussion here is off limits as is the posting of malware removal tool logs, the info at the link that was provided explains how you should go about getting help with malware removal on the forum/s here

The staff there will help you out, good luck.

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