Possible Virus/Malware

Machine started with Outlook 2007 hanging, now it seems everything hangs.  Attached .txt files

 

Any help would be greatly appreciated!  Thank you in advance!  This forum and the great admin and members have never failed me.

Highlight the entire content of the quote box below and select Copy.

 

Start::
CloseProcesses:
CreateRestorePoint:
HKLM-x32\…\Run: [] => [X]
Winlogon\Notify\GoToAssist Express Customer: C:\Program Files (x86)\GoToAssist Remote Support Customer\1599\g2ax_winlogonx64.dll [X]
SearchScopes: HKU\S-1-5-21-3809103438-860770262-2800771106-1001 -> DefaultScope {1A95DC8F-4A6D-4938-B715-50B59B516306} URL =
SearchScopes: HKU\S-1-5-21-3809103438-860770262-2800771106-1001 -> {1A95DC8F-4A6D-4938-B715-50B59B516306} URL =
CustomCLSID: HKU\S-1-5-21-3809103438-860770262-2800771106-1001_Classes\CLSID\{0E270DAA-1BE6-48F2-AC49-0B0B4C4A01D9}\InprocServer32 -> %%systemroot%%\system32\shell32.dll => No File
ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File
Task: {01FF5D6C-A373-4856-B75B-878EFBFF8378} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {04253631-9F14-49F2-8692-0FA137261C3B} - System32\Tasks\AVGPCTuneUp_Task_BkGndMaintenance => C:\Program Files (x86)\AVG\AVG PC TuneUp\tuscanx.exe
Task: {08D00E6A-F600-4ACE-8222-4FB5616B329C} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {1143399F-A52A-41E6-8B62-423DAC8C04CD} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {248C48EB-3639-4C61-89AF-0881F6CDAE89} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION
Task: {67669D81-5EEE-4095-9E9D-F3290CD0B934} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {87A26711-9EBF-4F0E-9126-627F50FB0853} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {9B43ED85-0CC2-49E5-AFFB-13A10CDDE75C} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {BB7F95C6-D4FF-44C4-A254-4839059B6E6F} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {D4466704-0431-4CFD-B03F-12A85459F83C} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {D7E8C2D7-593B-4CEA-9C7A-C6AF17031EA1} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {E248B8A5-7EE8-4E9D-8B42-721BE869C556} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {EA07EEAD-B6B5-4802-9D66-D7CE1E075C64} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: C:\WINDOWS\Tasks\AVGPCTuneUp_Task_BkGndMaintenance.job => C:\Program Files (x86)\AVG\AVG PC TuneUp\tuscanx.exe
ShortcutWithArgument: C:\Users\EFSS-1\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Chrome Apps\Login - Paymode-X.lnk -> C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.) -> –profile-directory=Default –app-id=edjpncpljacfnfmmpdknlpmjknpjmdgl
Emptytemp:
End::

Start FRST (FRST64) with Administrator privileges
Press the Fix button. FRST will process the lines copied above from the clipboard.
When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please copy and paste its contents in your next reply.

~~~~~~~~~~~~~~~~~~~~~~~

[external image: zcMPezJ.png]AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean & Repair button. This will kill all the active processes
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
[external image: RQKuhw1.png]RogueKiller

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply

created by Aura

Your next reply(ies) should therefore contain:

• Copy/pasted Fixlog.txt
• Copy/pasted AdwCleaner clean log
• Copy/pasted RogueKiller clean log

Let's check for remnants

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

OR from this location Here

• Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
• Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
• After the installation IS complete let it update if it asks.
• Under SETTINGS…..APPLICATIONS leave everything at default
• Under SETTINGS…..PROTECTION make sure AUTOMATIC QUARANTINE is on.
• Then go to the Dashboard and click on SCAN NOW
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  Upon completion of the scan (or after the reboot), click the Reports tab.
  Double-click the Scan Log.
  At the bottom click Export and choose Text file.
  
  Save the file to your desktop and include its content in your next reply.
  
  You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here
• Then click on POST
• Exit Malwarebytes

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`

[external image: G0tu5D9.png]Emsisoft Emergency Kit - Fix Mode
Follow the instructions below to run a scan using the Emsisoft Emergency Kit.

• Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder;
• Once the extraction is complete, the EEK folder will open. Right-click on [external image: G0tu5D9.png]start emergency kit scanner.exe and select [external image: Spcusrh.png]Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• EEK will suggest that you run an online update before using the program. Click on Yes to launch it.
• After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes).
• Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button;
• If it asks you for a reboot to delete some items, click on Ok to reboot automatically;
• After the restart, open EEK again (in the C:\EEK folder);
• This time, click on Logs;
• From there, go under the Quarantine Log tab, and click on the Export button;
• Save the log on your desktop, then open it, and copy/paste its content in your next reply;

Please post these 2 logs when finished.

Also, tell me how the computer is now.

How is the computer?

Hi Juliet and thank you kindly for all of the help.  It hasn't seemed to help that much, but I just ran scanpst.exe on my Outlook and Archive files.  Hopefully, this will also help.  Were you able to see anything you think may have been causing this hanging within Outlook 2007?

 

Also, I use a Dymo 450 Twin Turbo label machine via USB.  On one side I have stamps (Software by Endicia) and the other File Folder Labels.  For some reason, I can print only if I unplug from the power source wait 30 seconds and repower.  That said, it will only print for perhaps 5-10 minutes and if I print labels thereafter, I have to go through the same routine.  I have had Dymo tech on the line and they have taken over my computer at least 8 times in the last 4 months to no resolve.  Any thoughts?  They finally are saying it could be the USB ports on my machine.  I have other USB equipment that functions properly in all of the ports. 

It kinda does sound like hardware. You can try changing out USB ports to see if you can get it to act better.

try this
Windows 10: Run SFC Command

Still need help?

Glad we could help. [external image: SakDYGv.gif]
Since this issue appears resolved … this Topic is closed.