6 replies to this topic

[miyahutchinson]

I launched antivirus program when I was working in MS Outlook 2007. It happened so, that obviously antivirus erased some of messages. The problem was that it from my boss. I can't even know what to undertake.

[Digerati]

Hi Miya and welcome.

 

It does not seem likely an antivirus program would delete just some messages because all messages that come into Outlook are saved in a single file, the .pst file. It can, however block some messages before they are completely downloaded.

 

Did you look in Outlook's "Deleted Items" folder? How about the Junk E-mail folder?

[Trcash]

Outlook Inbox Repair Tool (Scanpst.exe) is a utility that you can use in this case for recovery outlook your damaged archive.pst. It is highly recommended that you backup the damaged PST first as running the tool can irreparably damage the file.

• 1. Quit the application
• 2. Scanpst.exe is a hidden file so make sure that the 'Show hidden files and folders' setting is enabled in the folder options
• 3. Click Start | Search, or Find and type 'Scanpst.exe' in the Search box
• 4. Double-click to open the file and browse to the location of your damaged archive.pst
• 5. Click 'Start' to start the recovery process
• 6. Try to open the file in question again. The corruption problem should not exist.

Edited by Digerati, 29 April 2018 - 07:42 AM.
Removed link to commerical product.

[Digerati]

@Trcash - This site is not here to promote commercial products when free products are available. The link you provide (which I have since removed) went to a site that promotes commercial (paid) products and while the product was a repair tool, the name of the product was Recovery Toolbox - NOT "Outlook Inbox Repair Tool" as you indicated. Joining a site in the guise of helping users just to post links to commercial products may be considered spamming the site, resulting in being banned and all posts removed. Individuals trolling sites to promote such Office repair tools, preying on posters with Office issues has become a popular scourge/scam across the Internet and will not be tolerated.
 
If you came here to sincerely offer help, that is great and I apologize for jumping to conclusions. If your motive was really to promote commercial products, consider this your one and only warning and we would appreciate your understanding and compliance with the rules you agreed to abide by when you joined this site.  Thanks.
 
*****
 
@Miya - If the .pst file is corrupt, you can run the genuine and free Microsoft scanpst.exe file for your version of Outlook as seen here. You can also repair your entire Office suite for free using Microsoft's own Diagnostics as seen here.
 
It is safe to run either of those free, Microsoft provided tools.

 

Also, it should be noted that all Microsoft support for Office 2007 products (which includes Outlook 2007) as seen here, ended completely 10/10/2017. That means no further updates, including critical security updates, will be provided by Microsoft. I was in the same boat as I hated to give up my Office 2007 applications. But this last November, I upgraded to Office Home and Business 2016. This version includes Outlook 2016. I was very happy to see that all my Word 2007 documents and Excel 2007 spreadsheets viewed perfectly in the new Office 2016 applications. And I was ecstatic to see all my emails, contacts, and appointments migrated over to Outlook 2016 just fine too.

 

There is a bit of a learning curve as the new Office looks a bit difference. But it functions very much the same way.

 

You should consider upgrading to the new version of Office for security reasons alone. Note Office 2019 should be coming out later this year.

[miyahutchinson]

I don't have enough experience in searching for solutions or articles on the Internet. But I had to use some search engines like Google, Yahoo and Bing and what I dug up there... https://www.outlookrepaironline.com/ - as I found out from contacts of this resource, group of programmers created it, but I'm afraid of doing it immediately, because it is new thing for me. What opinion do you have about this masterpiece? Can I use it for my case? If someone applied it, share your thoughts how it works and how much it might be effective.

 

Unfortunately, I didn't find any resolutions from Microsoft - I can't realize why such huge corporation doesn't care about safety of data of their customers like me, like you. This question for me now doesn't have an answer. If someone owns this information, inform me, please.

 

I wasted several valuable hours of my spare time and I've no idea who or what could return me these very hours. Pats, I hope this time or next time you'll be more sympathetic to problems of strangers on your community.

[Digerati]

Did try the two solutions (which are from Microsoft) I linked to above? I cannot reach the site in your link. I don't even see it when I use Google to look for "outlook repair online" which seems odd.

 

What security program did you use? Did the message from your boss include an attachment? And were the other messages it deleted also from your boss? Have you asked him to resend it?

[Digerati]

Miya - you might check out Outlook Tools. This is a free program and it has the option to repair the inbox too. Select "RunScanPst", browse to your .pst file and click Start.

 

The default location for the .pst files is: C:\Users\yourusername\AppData\Local\Microsoft\Outlook\