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[rlee_la]

 

Hi, Thank you in advance for your help!

 

I'm on a Dell XPS L702X laptop, running Windows 7 Home Premium, SP1, 64-bit.
 

Five 5 days ago, I was able to scan over 80 pages on a Fujitsu ScanSnap S1500 scanner.  But as of yesterday, the Fujitsu, which connects only via a USB cable (no wifi function), can no longer “communicate” with my laptop. 

 

The ScanSnap Manager message states:

"Failed to communicate with the ScanSnap. (0x00000000)

 

Disconnect the cable then connect it again.  If the problem persists, contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider."

 

The scanner *was* detected.  There was some kind of initial handshake, because when I pushed scan on the Fujitsu, ScanSnap was initiated on the laptop, and the ScanSnap window popped up as if the scanner connection were working, then right away the above quoted error window popped up.

 

I tried to uninstall and reinstall the Fujitsu ScanSnap software and driver.  I uninstalled using Control Panel / Uninstall a Program, and I uninstalled both ScanSnap Manager and ScanSnap Organizer.  I've tried to reinstall by inserting the Fujitsu set-up CD-ROM, but oddly, the CD-ROM doesn't seem to be recognized, and the laptop ejects the CD after some idle spinning.  That is a first for me and totally unexpected.

 

I then tried to reinstall by downloading the software from Fujitsu (http://www.fujitsu.c...500w-setup.html).  I clicked setup.exe, it seemed to work, a black window popped up that looked like the Command Prompt window, and ScanSnap items looked like they were being copied onto my computer, *but* at the end of the install, ScanSnap Manager was not installed and does not show up in my Programs list, even after restarting.  There is no error message - it's as if the install never happened.

 

I then tried to reinstall in Safe Mode, and I could click on setup.exe, but it did not run.  I've also tried to reinstall while temporarily disabling Avira virus scan.

 

I suspect that maybe the uninstall and/or the reinstall were incomplete, thus hanging up the reinstall.  Is there a way for me to use an uninstall app to completely uninstall, and then reinstall.  Again, I don't see ScanSnap on my Programs list at all.

 

Or is there anything else I can do?  Thank you so much.

[rlee_la]

Thanks to the help of the Bleeping Computer forum and a friend's tireless Googling, my scanners appear to be working again. I had a Brother problem and a Fujitsu problem in the same week.  Murphy's Law, I guess.

The Brother solution: http://answers.micro...e550acf3?auth=1

The Fujitsu solution: I had to use the Microsoft Fix It uninstaller to completely uninstall the Fujitsu software/drivers before I could reinstall it. https://support.micr...._and_uninstall