help with jenxcus, maybe more [Solved]

Hi Juan, 

 

You can use iTunes to restore the device back to factory settings. 

https://support.apple.com/en-gb/HT201540

 

Let me know how you get on.

Hi,
Well I have tried everything I can, but it still shows me that the ipod cant be synced cause files are in use by another application.
From what I got gathered, it seems I now have a nice paperweight. :/
Other than that, my PC has been running smoothly. Thank you so much for all your help!!

Regards..
 

Hello Juan, 
 
I have limited experience with Apple products. You're better off seeking help here. Ultimately, they are in a better position to assist with your iPod.
 
—
 
In the meantime, lets update your vulnerable software to reduce the risk of reinfection. 
 
STEP 1
[external image: CXrghb6.png] Update Outdated Software
Outdated software contain security risks that must be patched. Please download and install the latest version of the programmes below.

• [external image: iTeOzi7.png] Adobe Air
• [external image: jfMhRM5.png] Adobe Flash Player (uncheck the "Optional Offer")
• [external image: 3bWY3LP.png] Adobe Shockwave Player
• [external image: j8JVMVP.jpg] Java (watch out for "Optional Offers" or bundled software)
• [external image: u9DsAVv.png] Follow these instructions to check for and download the latest Windows Updates.
   

STEP 2
[external image: EtQetiM.png] Remove Outdated Software

• Press the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for the following programmes, right-click and click Uninstall one at a time.
• Note: The programmes below may not be present. If this is the case, please skip to the next step.
  • Adobe Shockwave Player 12.0
  • Java 7 Update 51
• Follow the prompts, and reboot if necessary.
   

STEP 3
[external image: zANS9oB.png] Disable Java in Your Browser
Due to frequent exploits we recommend you disable Java in your browser.
For information on Java vulnerabilities, please read the following article (point #7).

• Click the [external image: 29Fou9c.jpg] Windows Start Button  and type Java Control Panel (or javacpl) in the search bar. 
• Click on the Java Control Panel. Once opened, click the Security tab.
• Deselect the check box for Enable Java content in the browser. This will disable the Java plug-in in the browser. 
• Click Apply. When the [external image: AVOiBNU.jpg] Windows User Account Control (UAC) appears, allow permissions to make the changes. 
• Click OK in the Java Plug-in confirmation window.
• Restart your browser(s) for changes to take effect.
• More information can be found here and here.
   

STEP 4
[external image: oxliOQk.png] Security Check

• Please download SecurityCheck and save the file to your Desktop.
• Double-click SecurityCheck.exe and follow the onscreen instructions inside the black box.
• A log (checkup.txt) will automatically open on your Desktop.
• Copy the contents of the log and paste in your next reply.
   

======================================================
 
STEP 5
[external image: pfNZP4A.png] Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

• checkup.txt
• How is your computer performing? Are there any outstanding issues?

hi, sorry I haven't replied. I haven't had much time to do anything lately.
Please give me until tomorrow, I should have everything updated by then.

Thanks!!

No problem at all, Juan.
Please take your time.

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.htmland start a new topic

All Clean!
Congratulations, your computer appears clean! 
I no longer see signs of malware on your computer, and feel satisfied that our work here is done. The steps below will remove the tools we have used, and reset any settings changed. I have also provided a list of resources and tools that you may find useful. 
 
My help will always be free. But if you are happy with the help provided, and would like to support my fight against malware and/or buy me a beer, please consider a donation. [external image: YSCcjW7.png]
 

[external image: AFZxnZc.jpg] DelFix

• Please download DelFix and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
  • Activate UAC
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore
  • Reset system settings
• Click the Run button.

– This will remove the specialised tools we used to disinfect your system. Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).
 
— Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme on your computer, you can uninstall it by pressing the Windows Key [external image: pdKOQKY.png] + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.
 
======================================================
 
I have compiled below a list of resources you may find useful. The articles document information on computer security, common infection vectors and how you can stay safe on the Internet.

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP
   

The following programmes come highly recommended in the security community.

• [external image: xKsUqI5A.png.pagespeed.ic.vn1Hlvqi8h.jpg] AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• [external image: E8I37RF.png]CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware. 
• [external image: x7D2ig3K.png.pagespeed.ic.x4TC1AK8OX.jpg] Emsisoft Antimalware (free) acts as an additional on-demand scanner, and can be used in conjunction with your Anti-Virus. 
• [external image: EG85Vjt.png] Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
• [external image: x6YRrgUC.png.pagespeed.ic.HjgFxjvw2Z.jpg] Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
• [external image: xjv4nhMJ.png.pagespeed.ic.A5YbWn1eDO.png] NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
• [external image: 3O8r9Uq.png] Sandboxie isolates programmes of your choice, preventing files from being written to your HDD unless approved by you. 
• [external image: DgW1XL2.png.pagespeed.ce.v1OlJl_ZAS.png] Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
• [external image: xj1OLIec.png.pagespeed.ic.k6hhwopU0q.jpg] SpywareBlaster is a form of passive protection, designed to block the actions of malicious websites and tracking cookies.
• [external image: xsHjS79L.png.pagespeed.ic.n4Sk8_GzZn.jpg] Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs. 
• [external image: xJEP5iWI.png.pagespeed.ic.4tmM1lM7DQ.png] Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website. 
   

Need a second opinion on a file or website? Scan the file/URL before clicking by using one of the following free online scanner services.

• [external image: nWhGEI3.png] VirusTotal (File & URL)
• [external image: MJUfyKX.png] Jotti's Malware Scan (File)
• [external image: XeTvs74.png] Dr.Web Online Check (URL)
• [external image: 5v676cC.png] Trend Micro Site Safety Center (URL)
• [external image: 2tXp7dz.png] Norton Safe Web (URL)

– Please feel free to ask if you have any questions or concerns on computer security or the programmes above.
 
======================================================
 
Please confirm you have no outstanding issues, and are happy with the state of your computer. Once I have confirmation things are in order, we can wrap things up and I will close this thread. 
 
Thank you for using WhatTheTech.
 
Safe Surfing.  
Adam

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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