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deleting firefox issue


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3 replies to this topic

#1 scudo

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Posted 09 October 2014 - 06:44 AM

Recently when I try to connect to the internet via firefox nothing happens, it just doesnt connect, this I think started after an update download. Anyhow my plan was to delete firefox and then reinstall. (currently using IE)

When I try to delete from control panel (winxp) nothing happens and it doesnt delete.  Same when using ccleaner.

 

So what is the best way to take firefox off the laptop before I try a fresh download.


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#2 Ztruker

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Posted 09 October 2014 - 09:03 AM

Start Firefox. CLick on Help then Restart with Add-ons disabled.

 

See what happens then. If still no good,

 

Boot to Safe Mode by pressinf F8 during boot as soon as the manufacturers logo appears. Keep tapping F8 every second or so until the Advanced Boot Options Menu appears. Select Safe Mode.

 

Login as Administrator, not with your usual accoun t name.

See if you can uninstall FIrefox from there.

 

If that doesn't work, boot normally, then download and install Revo Unnstaller Freeware.

Use it to uninstall Firefox.


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#3 scudo

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Posted 09 October 2014 - 09:05 AM

Thanks I will try those options and report back what happens.

 

thanks



#4 scudo

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Posted 09 October 2014 - 01:17 PM

I went through the list and had to use revo uninstaller to get firefox deleted, it has however thrown up another issue in that I cant access safe mode, I get an error message.

 

I will run some logs and post in the appropriate section as I think there maybe other issues involved.

 

thanks for your guidance.

Scudo


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