26 replies to this topic

[PattiChati]

I keep getting this no matter how often I reboot or not. Would you recommend reinstalling Firefox? If so, can you tell me how? Thanks.

[8210GUY]

Sometimes when things aren't right reinstalling is the simplest way to go, there are no special tricks to do this, not unless a problem won't go away, so just try a normal uninstall\reinstall and see if that helps, if that doesn't do it let us know and we can suggest a different method to try.

[PattiChati]

Just so I am sure of this, how do you uninstall, do you just delete it and google it and reinstall, or are there particular sites that are better than others? Thanks.

[PattiChati]

I have revo uninstaller or should go through the control panel to uninstall?

[8210GUY]

Revo is fine to use as it clears more than most own uninstallers do, just backup any favourites if needed first.

[PattiChati]

is there a particular webpage or site that would be better to download Firefox from? I know I cannot download Malwarebytes no matter what site I go to but I don't want to have that trouble with Firefox

[8210GUY]

What exactly is going on ?
Because from what your saying this is far deeper seated than simply reinstalling Firefox, it is a basic browser, as such should uninstall and reinstall without any special "tricks" for want of a better description, the makers sites are nearly always the best place to download their files from, as they are in complete control of that, any 3rd party site is outside of their control, and as such could have any number of issues to be concerned about, a 3rd party download site is not necessarily a bad thing, they take the strain off other sites, BUT, only use such sites if they have a known\good rep, eg MajorGeeks.

The fact you can't download mbam concerns me, it is often sign of an infection, as that's one of the ways they work, they disable your installed cover, and block anything that could help the user remove it, so when did you last have a check up ?
And what protection do you have currently installed, and when did you last use it ?

[PattiChati]

I must have 2 malwarebytes on there because I will get two messages: You malwarebytes needs updated or, you have no malwarebytes. So I don't know how to fix that. I have MSE, cCleaner, spyware blaster, disk cleanup and malewarebytes (maybe). I use Windows firewall.. I have not been able to get a decent malwarebytes for months and before that I had it for years. I am thinking reinstalling firefox will get rid of this error. If I am to reinstall it, I will do a full backup first, but then could you tell me what site to download it from? It is just a matter of uninstalling and reinstalling, right?

[8210GUY]

When was the last time you ran a scan for infections ? And what did you run if you did ?
The fact you can't get\install mbam suggests something is very wrong, whether it is an infection, or simple corruption has yet to be seen, but you should not have such issues unless one of these two possible's are at play, and until we know whats going on you wont be any better off, using a previous backup is the fastest fix, assuming that back up is not infected or corrupted (backed up while corrupted), but if it wasn't then that back up is worthless, you need to create a back up with a fully functional problem free system, if you back up while there are issues then the issues will be backed up as well, and you will be going round in circles, not saying that's the case here, but I mention it incase.

Now lets get you the links, get Firefox Here (just click the green button), and mbam Here, if you aren't reaching these sites you have probably been hijacked, if the downloads fails you may be infected, should you not be able to download those files, more so the mbam one, download GMER from Here (don't be alarmed by what you see, that's purely a screenshot of what it would look like when run, download link is just under there), and run that, if that finds anything then you need to nip over to the pro's and ask for their help before trying anything else, if they do download then run Firefox and tell it upgrade\repair depending what it says, see if that gets that working, then we need to figure out what you have installed, try using Revo to see how many mbam results it shows, depending what you see depends whats worth trying next.

[PattiChati]

It seems someone else worked on the malewarebytes, but it only stayed on my computer about 4 days. So I shouldn't reinstall firefox until we figure out malearebytes and that firefox error? Do I uninstall firefox first with revo I run my scans quite often

Edited by PattiChati, 03 April 2013 - 01:46 PM.

[8210GUY]

I would start with just installing Firefox over what is there, see if that resets Firefox for you, next I would run Revo, and see how many mbam entries it shows. Next confirm if you were able to download the files in the links I gave (are the install files saved on the PC ?), then run GMER and see if that finds anything lurking, if it does then you will need the pro's to help get you clean before doing more, but reply with the answers to these questions and we can see what to try next.

[PattiChati]

what is GMER???

[8210GUY]

Simply put it's a scanner for some infections, the good thing with this tool is it makes it difficult for infections to block its download etc as it uses random naming and the like which is great when you can't download such tools as the infection blocks you. But you haven't mentioned if you were able to download mbam and Firefox or not, because if you did download them then it's much less likely you have an infection.

[PattiChati]

Reinstalling firefox got rid of the infections and that insert I sent you. I have since downloaded Adobe Flash. I was going through my revo and deleted some things that I didn't know were there. One of the things though I have been thinking about had the word cloud in it. Is the White cloud that people talk about information just goes to the "white cloud". I have heard this mentioned regarding phones and Nexus tablets. I also have a bunch of stuff on my desktop that were from installations and I don't know what to do with them - do you want a pic of them? Everything seems to be working great now.

[8210GUY]

Reinstalling Firefox would NOT remove infections, if reinstalling Firefox has helped things it's down to it restoring corruptions, which means corruption is now the most likely cause of your problems, but you still haven't said if you have been able to download mbam ? That is important for us to know as it needs looking at if you still can't download\install that. Now Cloud, I know little about it, apart from it's the new buzz term flying around, and as best I can see it's simply online storage, and is supposed to make it easier to send files to friend's and the like, as well as allowing user's being able to access files from a portable device which is on their desktop, I'm sure I've only scratched the surface of what it can do, but I wont look at it until more is known about it's security, some say it's great, others say it's to easy\risky to use for personal files, so I'm waiting until the big boy's\girl's finish debating this, and come down to a more universal agreement over it's security before I will look closer. The installation files is down to what you need\want, but basically there are only 2 ways to view them as far as I'm concerned, one is use them then bin them, because once installed you don't need it again, knowing you can download again at a future time if needed, or the other is save them, because you want to keep it because it was hard to get, or because you use the file regularly, and\or want to save on bandwidth if their on a package with a limit on downloads, you can do a screenshot if you like, but TBH if you don't know what it is, you probably don't use it. You may even find some are just shortcuts to installed files and the like, but the main thing is when installing, watch out for TICKBOXES, they will install all sorts of crud if you don't check\uncheck as needed, even respected software use these, and most of the time they are checked by default, and unless you uncheck them you will get allsorts of toolbars and browsers and god knows what else at the same time, so keep your eyes peeled for those boxes, glad your running a bit better again.