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Sweetpacks [Closed]


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8 replies to this topic

#1 tractorman

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Posted 13 January 2014 - 03:42 PM

Looking at my uninstall or change a program in control panel I notice some software called "update manager for sweetpacks 1.1"

When I try to install it my norton anti virus software pops up and asks if I "want to allow the following prog from an unknown publisher to make a change to this computer"

The prog name that it'd like to install is called C:\windows\installer\263728e1.msi

I think the answer is no.

How though do I get rid of this update manager for sweetpack?  It seems that I'm not infected but that it's waiting there for me to allow it to do its thing.

Thanks.


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#2 jeffce

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Posted 14 January 2014 - 10:51 AM

Hi and Welcome!!   
 
My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
  • If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
  • Please be sure to subscribe to the topic if you have not already done so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.

 
Having said that....   YBCQLm4.gif   Let's get going!!  
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Please download DDS from either of these links
 
LINK 1
LINK 2
 
and save it to your desktop.

  • Disable any antivirus programs during the scan (If you have difficulty properly disabling your protective programs, refer to this link here )
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.

---------------------------------------------------
Please include the contents of the following in your next reply:
 
DDS.txt
 
Attach.txt
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weVCzW0.jpg Please download TDSSKiller

  • Double click TDSSKiller.exe
  • Press Start Scan but do nothing else as we are just looking for what is there.
  • If Malicious objects are found, select Skip by changing the Cure dropdown in the upper right.
  • Attach the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)

81mYIKe.jpg  AdwCleaner
 
Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

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#3 tractorman

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Posted 14 January 2014 - 11:05 AM

Jeff thanks very much.  This looks comprehensive as does your experience.  I'm currently at work in London and won't get to it tonight but will give it a go asap.  Best wishes, Richard



#4 jeffce

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Posted 14 January 2014 - 01:03 PM

Hi,

 

No worries....when you get the logs go ahead and post them and then we can go from there.  :)


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#5 jeffce

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Posted 18 January 2014 - 09:54 AM

Still here?


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#6 tractorman

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Posted 18 January 2014 - 12:29 PM

Jeff, yes and apologies for not getting further yet.  I will when I get the chance.  I'm not in Hawaii on business, returning to london where the home pc is, on mon 27th.  This is therefore going to be more protracted than norma..  I appreciate your patience.  Richard



#7 jeffce

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Posted 18 January 2014 - 02:52 PM

Ok thanks for letting me know.  See you around the 27th.  :)


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#8 jeffce

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Posted 30 January 2014 - 03:57 PM

Still need help??  :)


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#9 jeffce

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Posted 01 February 2014 - 10:06 AM

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic
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