7 replies to this topic

[robenergy]

Neeeed Help!!!,

 

Noobie here, and I'm having a headache.

 

I picked up a virus and went through my programmes where I found an HD Codec programme. I googled it and found it was a malware programme disguised as a file needed to play video files.

 

I deleted it, but the pop-up/extra windows kept opening along with something called mobogenie in the documents file, also a cloud something or other file.

I deleted the mobogenie file and cloud file but the pop-ups and windows keep coming.

 

Would be very grateful for some help before my laptop has an accident!

 

I have an acer P253-E, running windows 8.

 

I've not run the starter tools yet as these are listed for windows 7. Please advise what I do for windows 8.

 

Cheers, Rob.

Edited by robenergy, 11 January 2014 - 04:51 AM.

[OCD]

Hi robenergy,

My name is OCD. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

• I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for the issues on this machine.
• Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
• It's often worth reading through these instructions and printing them for ease of reference.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.
• Copy and Paste logs directly into the reply window. DO NOT attach the logs unless specifically instructed to do so.

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

Please stay with this topic until I let you know that your system appears to be "All Clear"

Important: All tools MUST be run from the Desktop.

=========================

Security Check

Download Security Check by screen317 from here or here.

• Save it to your Desktop.
  • Windows XP : Double click on the icon to run it.
  • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=========================

aswMBR

Download aswMBR.exe and save it to your desktop.

• • Windows XP : Double click on the icon to run it.
  • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
• When asked if you want to download Avast's virus definitions please select Yes.
• Click Scan
• Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
• You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

=========================
OTL

Download OTL to your desktop.

• Make sure all other windows are closed and to let it run uninterrupted.
  • Windows XP : Double click on the icon to run it.
  • Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Under Custom Scan paste this in
  
  %USERPROFILE%\..|smtmp;true;true;true /FP
  %temp%\smtmp\*.* /s >
  /md5start
  iexplore.*
  explorer.*
  winlogon.*
  dll
  zx.dll
  hlp.dat
  consrv.dll
  services.*
  /md5stop
  netsvcs
  drivers32
  %SYSTEMDRIVE%\*.*
  %systemroot%\Fonts\*.com
  %systemroot%\Fonts\*.dll
  %systemroot%\Fonts\*.ini
  %systemroot%\Fonts\*.ini2
  %systemroot%\Fonts\*.exe
  %systemroot%\system32\spool\prtprocs\w32x86\*.*
  %systemroot%\REPAIR\*.bak1
  %systemroot%\REPAIR\*.ini
  %systemroot%\system32\*.jpg
  %systemroot%\*.jpg
  %systemroot%\*.png
  %systemroot%\*.scr
  %systemroot%\*._sy
  %APPDATA%\Adobe\Update\*.*
  %ALLUSERSPROFILE%\Favorites\*.*
  %APPDATA%\Microsoft\*.*
  %PROGRAMFILES%\*.*
  %APPDATA%\Update\*.*
  %systemroot%\*. /mp /s
  dir "%systemdrive%\*" /S /A:L /C
  %systemroot%\System32\config\*.sav
  %PROGRAMFILES%\bak. /s
  %systemroot%\system32\bak. /s
  %ALLUSERSPROFILE%\Start Menu\*.lnk /x
  %systemroot%\system32\config\systemprofile\*.dat /x
  %systemroot%\*.config
  %systemroot%\system32\*.db
  %PROGRAMFILES%\Internet Explorer\*.dat
  %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
  %USERPROFILE%\Desktop\*.exe
  %PROGRAMFILES%\Common Files\*.*
  %systemroot%\*.src
  %systemroot%\install\*.*
  %systemroot%\system32\DLL\*.*
  %systemroot%\system32\HelpFiles\*.*
  %systemroot%\system32\rundll\*.*
  %systemroot%\winn32\*.*
  %systemroot%\Java\*.*
  %systemroot%\system32\test\*.*
  %systemroot%\system32\Rundll32\*.*
  %systemroot%\AppPatch\Custom\*.*
  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  BASESERVICES
  DRIVES
  CREATERESTOREPOINT
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
  • You may need two posts to fit them both in.

=========================

In your next post please provide the following:

• checkup.txt
• aswMBR.txt
• attach MBR.zip
• OTL.txt
• Extras.txt

[robenergy]

Hi OCD,

 

Thanks for the help!

 

So far I have run the Security Check programme (as Administrator) - log below.

 

I tried to run  aswMBR (as administrator). It asked for the Avast virus definitions, which I OK'd. Clicked "Scan" but windows reported the  programme stopped. It won't run properly and gives me an Initialise error 1. Log file zipped and attached.

 

Would you like me to carry on with the other diagnostic programmes or would you rather get aswMBR reporting properly first?

 

Security Check log:

 

 Results of screen317's Security Check version 0.99.79  
   x64 (UAC is enabled)  
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
Windows Defender                  
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player     11.9.900.170  
 Mozilla Firefox (26.0)
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

 

Attached Files

•  aswMBR.zip   391bytes   119 downloads

[robenergy]

Hi OCD,

 

Just a thought, I have a copy of windows 7, would it be easier to do a full re-install with this?

Would this deal with the problem of the malware??

 

I don't mind this option as Windows 8 is awful to use!!

 

Thanks for your time.

[robenergy]

Hi OCD,

 

Just wondering how things are going?

[OCD]

Hi robenergy,

First off I would like to sincerly apologize for not getting back to you sooner. Normally when I reply to a topic the forum automatically subscribes you to that topic, it did not happen with your thread.
 

Just a thought, I have a copy of windows 7, would it be easier to do a full re-install with this?

I don't have much experience with installing Windows 7 over a Windows 8 installation. If that is what you wanted to do I would probably have to refer you over to our Tech Team.
 

Would this deal with the problem of the malware??

Yes, any time you reinstall the operating system it will remove the malware.

If you would like to continue, please run this in place of aswMBR. Then continue with my original set of scans.

Malwarebytes Anti-Rootkit

• Download Malwarebytes Anti-Rootkit
• Once the file has been downloaded, right click on the downloaded file and select the Extract all menu option.
• Follow the instructions to extract the ZIP file to a folder called mbar-versionnumber on your desktop.
• Once the ZIP file has been extracted, open the folder and when that folder opens, double-click on the mbar folder.
• Double-click on the mbar.exe file to launch Malwarebytes Anti-Rootkit.
• After you double-click on the mbar.exe file, you may receive a User Account Control (UAC) message if you are sure you wish to allow the program to run. Please allow to start Malwarebytes Anti-Rootkit correctly.
• Malwarebytes Anti-Rootkit will now install necessary drivers that are required for the program to operate correctly.
• If you receive a DDA driver message like could not load DDA driver, click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer and will start automatically.

• Please click by the introduction screen on the Next button to continue.

• Next you will see the Update Database screen.
• Click on the Update button so Malwarebytes Anti-Rootkit can download the latest definition updates.

• When the update has finished, click on the Next button.

• Next you can select some basic scanning options. Make sure the Drivers, Sectors, and System scan targets are selected before you click on the Scan button.
• Malwarebytes Anti-Rootkit will now start scanning your computer for rootkits. This scan can take some time, so please be patient.

• When the scan with Malwarebytes Anti-Rootkit is finished, the program will display a screen with the results from the scan.
• Make sure everything is selected and that the option to create a restore point is checked.
• Next click on the Cleanup button. Malwarebytes Anti-Rootkit will then prompt you to reboot your computer.
• Click on Yes button to restart your computer.

• There will now be two log files created in the mbar folder called system-log.txt and one that starts with mbar-log.
• The mbar-log file will always start with mbar-log, but the rest will be named using a timestamp indicating the time it was run.
  • For example, mbar-log-2012-11-12 (19-13-32).txt corresponds to mbar-log-year-month-day (hour-minute-second).txt.
• The system-log.txt contains information about each time you have run MBAR and contains diagnostic information from the program.

=========================

In your next post please provide the following:

• mbar-log
• system-log.txt
• OTL.txt
• Extras.txt

[OCD]

Hi robenergy,

 

Just checking in to see if you still need assistance?

[OCD]

Due to inactivity this topic will be closed.
If you need help please start a new thread.

New members follow the instructions here http://forums.whatth...ed_t106388.html and start a new topic