Hi and welcome
You may need to use a USB drive, download from a clean computer, then transfer to your desktop/infected computer.
After you download these tools, if there are problems in normal mode…please boot into safe mode to carry on from there.
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Please download
AdwCleaner by Xplode onto your desktop.
- Double click on AdwCleaner.exe to run the tool.
- Click on Search.
- A logfile will automatically open after the scan has finished.
- Please post the contents of that logfile with your next reply.
- You can find the logfile at C:\AdwCleaner[R1].txt as well.
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-Junkware-Removal-Tool-Please download
Junkware Removal Tool to your desktop.
Vista / 7 / 8 users:
You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
- Shut down your protection software now to avoid potential conflicts.
- Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Post the contents of JRT.txt into your next message.
At times JRT may appear to be stalling, please be patient.
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[external image: bf_new.gif] Please download Malwarebytes' Anti-Malware from
Here. Never download Malwarebytes' Anti-Malware from other sources.
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
- Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
please post
AdwCleaner[R1].txt
JRT.txt
Malwarebytes' Anti-Malware log
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If there are internet issues afterward:
*In IE: Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" or reconfigure the Proxy server again in case you have set it previously.
In Firefox in Tools Menu -> Options… -> Advanced Tab -> Network Tab -> "Settings" under Connection and uncheck the proxyserver, set it to No Proxy.
Chrome:
Select -> Tools menu -> then "Options", then go to "Change Proxy Settings", then "LAN Settings" , then take out the check mark for "Use a proxy server for your LAN" if set, unless you set this up yourself.
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