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can't connect to internet


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6 replies to this topic

#1 ptaerehsahh

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Posted 24 May 2013 - 11:57 AM

This is about another laptop... Toshiba with Vista... *gag*... Can not connect to internet wireless or Ethernet.... Services are turned off and will not allow me to enable or turn them on. Windows Vista Home Basic TOSHIBA Satellite L355 Any help would be appreciated. Also why I don't know......but they have no virus protection.
Were all just a little mixed up....

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#2 Ztruker

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Posted 24 May 2013 - 06:50 PM

If they have been running with no virus protection the odds are very high they have picked up some kind of malware.

What is the full model number, something like L355-S7811.

Try this first: Click Start, All Programs, Toshiba, Networking, and then ConfigFree. Run the Connectivity Doctor, see if it can fix the problem.

If not, go to the Spyware / Malware / Virus Removal forum, read the info there and follow the posted directions. Once you receive a clean bill of health, come back here if you have any additional questions or concerns or it turns out not to be a malware problem.

Please be patient as that is a very busy area. If you do not receive a response in 3 days, post a message here: What To Do If You Have No Response In 3 Days?

Do not reply to your post there as the malware folks look for posts with no replies first.

Also, do you have the Recovery disc for the computer? You may end up having to do a Clean Install (with format) so backup anything they don't want to lose now.

If you do not have a Windows Vista installation DVD, you can download a legal copy with SP1 integrated from here:

Download Official Windows Vista RTM with SP1 Setup Files (32-bit and 64-bit).

Only Windows Vista Ultimate with SP1 (X64 or X86) download is available, but if, during the install, you do not enter the product key
when initially prompted for it (which you must have to use the download), then you will be prompted to select the version of Vista you
want to install. You can activate once the install is done.


You do need a valid installation key, which should be on the COA sticker on the computer, to activate the installation.

Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Business
Windows Vista Ultimate

Downloaded the Vista X64 or X86 files.

X64:
install.wim
boot.wim
X14-63453.exe

X86:
install.wim
boot.wim
X14-63452.exe

Double clicked on X14-63453.exe or X14-63452.exe. It extractes all the files into a Vista sub-folder.

Downloaded Windows Bootable Image Creator zip then extract the files to a folder:

Open the folder and run WBICreator.exe
Click Next
Select OS Type: Windows Vista
CD/DVD Label: VistaX64 or VistaX86
Setup Location: The Vista folder created when you double clicked on X14-63453.exe or X14-63452.exe.
Output Path: Somewhere with enough free space to hold the .iso file that will be created (X64 = 3,837,112KB, X86 = 3,013,816KB).
Click GO.

When done a VistaX64.iso or VistaX86.iso file will be created in the Output Path you chose.

You can use the .iso as input to a burner program like ImgBurn to create a Vista Install DVD, or you can use it as Input to
Universal USB Installer Easy as 1 2 3 to create a Vista install flash drive.

I created a X86 flash drive and used it to install a clean copy of Vista Home Basic on my HP DV2200 Laptop. Worked great using the key on the COA sticker of the laptop.

Remember to use the X64 or X86 version of Vista you currently have.

Note: You may need to download drivers for the computer from the manufacturers web site so I would suggest getting the Network (LAN and Wireless) and video/VGA drivers ahead of time so you can install them as soon as you finish installing Vista.

Rich

Artificial intelligence is no match for natural stupidity.


#3 ptaerehsahh

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Posted 25 May 2013 - 04:48 PM

Thank you so much for replying so fast.... Headed over to the next step.... No numbers beside Satellite L355 Will let you know when problem is solved.... Thanks again........... *smiles my prettiest smile* Pta.......
Were all just a little mixed up....

#4 Ztruker

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Posted 25 May 2013 - 05:12 PM

The full model number will be on a tag on the bottom of the laptop. ToshibaModelNum.jpg

Rich

Artificial intelligence is no match for natural stupidity.


#5 ptaerehsahh

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Posted 25 May 2013 - 08:16 PM

Cool cool..... found it..... Sorry I'm not real computer savvy.......... L355 S7915
Were all just a little mixed up....

#6 Ztruker

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Posted 25 May 2013 - 09:00 PM

No problem. The Users Guide is available here. There are some built-in diagnostic tools you can also run. They are shown on page 135 of the manual.

Rich

Artificial intelligence is no match for natural stupidity.


#7 ptaerehsahh

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Posted 09 June 2013 - 11:57 AM

PROBLEM FIXED.... thanks for you help..... :)
Were all just a little mixed up....

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