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Spyware / Malware / Virus Removal

small.ca Virus [Closed]

45 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #32
http://forums.whatthetech.com/index.php?sh…rt=#entry818595

So I removed, redownloaded, and ran combofix with the same old error. Is it possible to maybe try another route? It seems like we're going in circles here, but that may just be my inexperience showing.

Also, I work really long hours during the week so I usually don't feel like taking the time to close out all programs and disabling internet and virus protection with what little time I have at home at night. So, if it's possible to wait a little longer before closing out this thread, I'd appreciate it.

Thank you,
Andrew
Post #33
Hi keeperref :) I appreciate that you inform me, if you are not able to answer me due to your tiredness. ;) About your problem, let me consult my colleagues. B)
Post #34 last edited
Hi Keeperref ;)

I'm here

Follow this step, but you must to only visit this site and only download the tools you provide until I put an antivirus solution back on your system.

Uninstall Sophos

Note: Some of the components listed below may not be present, depending on the product you have installed
  • Open 'Control Panel'.
  • Select 'Programs and Features'.
  • Select 'Sophos AutoUpdate', click 'Uninstall', and follow the instructions on the screen.
  • Select 'Sophos Client Firewall', click 'Add/Remove', and follow the instructions on the screen.
  • Select 'Sophos Anti-Virus', click 'Uninstall', and follow the instructions on the screen.
  • Select 'Sophos Remote Management System', click 'Uninstall', and follow the instructions on the screen.
  • You may be prompted to restart the computer.

Next

Please download Revo Uninstaller Pro and save it to your desktop.
(This version is a fully functional, 30 day free trial)
  • Vista-W7 Users: You must right-click on "RevoUninProSetup.exe", and select "Run As Administrator" to install. If UAC prompts, allow it.
  • From the list of programs click on
    Sophos (any & all listed)
  • Chose "Uninstall". When prompted click Yes.
  • Make sure the advanced option is checked… then click Next.
  • The program will run, when prompted… click Yes… then Next.
  • Once the program has searched for leftovers click Next.
  • Check ONLY the bolded items on the list then… click Next… then Yes.
  • When done click Finish.
Next

Try to run Combofix
Post #35
Ok, just to make sure before I uninstall sophos, will I need any sort of product key to reinstall? I downloaded it through my university, of which I am no longer a student, and want to make sure I won't permanently lose it.
Post #38
Yes; It appears that if I uninstall sophos that I will not be able to redownload since I am no longer a part of the University of Washington. Do you know if performing the steps you gave, then doing a system restore would restore sophos and not any of the problems I had?
Post #39
Hi keperref ;) If you can not install Sophos, because you do not have the license, you can install another AV product free, on-line you can find many. If you want I can instruct you to download /install one of them :)
Post #42
Hi Keeperref :)

Which ones would you suggest?

AntiVirus programs:
I want to recommend you download and install one of the following program Antivirus (free)

Microsoft Security Essentials

Avira AntiVir Personal

Avast


Also, I had this show up when I shut down recently. I don't remember ever seeing it before, and haven't really installed anything recently that I can think of.


You have got a minidump file for the event (BSOD)

It should be located at … C:\Windows\Minidump

Please find and post it
Post #43
I couldn't open the dmp file to paste in the text, and what the tech won't let me upload that type of file either. Do you want me in the meantime to go through with the sophos removal and combofix steps?
Post #44 last edited
Hi Keeperref ;)

You can't open the minidump file, you must attach the file.

Ok Uninstall sophos as described in post 34 and try to run Combofix:

Drag the Old Combofix icon into the trash

Please read through these instructions to familarize yourself with what to expect when this tool runs

Refer to the ComboFix User's Guide


Download Combofix from any of the links below but rename it to Again.exe before saving it to your desktop.
Link 1
Link 2


* IMPORTANT- Save ComboFix.exe to your Desktop

====================================================


Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs


====================================================


Double click on combofix.exe & follow the prompts.


When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.

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