Attn: Jeff - Husbands pc needs your help! [Solved]

Hi,

Ok let's see if there is anything else still hiding in there…

[external image: Posted Image] Malwarebytes

Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
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ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

• Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• Wait for the scan to finish
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file…"
• Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
• Close the ESET online scan, and let me know how things are now.

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Jeff Here is the Malaware log - the other one is still scanning..not sure when this one will be done. . I may be uploading this one in the morning for ya. got snow here…want some? I can arrange it. dar

Jeff

Here is the Malaware log - the other one is still scanning..not sure when this one will be done. . I may be uploading this one in the morning for ya.

got snow here…want some? I can arrange it.

dar

Jeff here is the ESET file
dar

First open an elevated command prompt > Click Start and type cmd in Start Search.
When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt.

Copy the contents of the code box > right click in the command window and select paste >> Press Enter (you won't see anything actually happen, but the file has been removed)

del "C:\Users\FELIX PIROZZI\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\0W18L4K0\95[1].htm"

Close the Command Prompt box.

Let me know what other malware related problems you are having?

First open an elevated command prompt > Click Start and type cmd in Start Search.
When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt.

Copy the contents of the code box > right click in the command window and select paste >> Press Enter (you won't see anything actually happen, but the file has been removed)

del "C:\Users\FELIX PIROZZI\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\0W18L4K0\95[1].htm"

Close the Command Prompt box.

Let me know what other malware related problems you are having?

Good Morning Jeff

Will follow your instruction this evening when I come home. he says it runs much faster. Can you tell me what was going on in his pc?

dar

Can you tell me what was going on in his pc?

Seems like there were some entries that were related to something downloaded on the internet. More than likely some extra garbage that gets downloaded when downloading a legit program. Nothing serious that I am seeing, but that needed to go none-the-less.

Hi Jeff I completed your last set of instructions. All is well. He tells me that IE gave him error messages this afternoon when he came home from work. I rebooted it after your last set of instructions, and I cannot duplicate what he experienced. All in all, it seems to be fine to me, but then I don't use this machine, he does. NCIS comes on in 30 minutes, and I'll be on the couch. I have attached 2 screen shots of details from Kaspersky - he's concerned about these in there, and I know next to nothing abou what this all means. Please advise when you have a chance! dar

Hi, Thanks for letting me know about this. Good questions about the detections. What it looks like is that Kaspersky may be detecting files and entries from both quarantined files and some of the files from the tools that we use to remove the infections. They are all showing inactive and none of the logs that we are producing are showing any active infections.

Hi,

Thanks for letting me know about this. Good questions about the detections. What it looks like is that Kaspersky may be detecting files and entries from both quarantined files and some of the files from the tools that we use to remove the infections. They are all showing inactive and none of the logs that we are producing are showing any active infections.

Jeff

He tells me his pc is moving along fine. he is pleased with the improvment! Job well done my friend!

dar

Providing there are no other malware related problems…

[external image: Posted Image] IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LET'S DO SOME CLEANUP.

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
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The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run box. Copy/paste the following text into the Run box as shown and click OK.
Combofix /Uninstall
(Note: There is a space between the ..X and the /U that needs to be there.)

[external image: Posted Image]
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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.
If you didn't already have it I would keep Malwarebytes AntiMalware though.

Here are some tips to reduce the potential for spyware infection in the future:

1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates.
Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

2. FireFox. If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:
NoScript
AdBlock Plus

3. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:

• Open Internet Explorer
• Click on Tools > Internet Options
• Press Security tab
• Select Internet zone then place check next to Enable Protected Mode if not already done
• Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
• Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.

4. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

5. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free

6. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

8.Finally, I strongly recommend that you read How to Prevent Malware found here and also PC Safety and Security - What Do I Need?.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

Happy Weekend Jeff! I have uninstalled Combofix on this pc. so far, he tells me things are running smoother on it. thank you so very much! Have a great weekend! Dar

Good to hear! Glad that I could help.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

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