Hi peachey_dar,
Sorry to read about the issues with the tower.
Now that the "clean up" has been completed and Ken has closed your topic over in the Virus and Spyware removal forum, maybe we can make some suggestions that may help.
I'll outline a strategy for your consideration, and if you need details on any particular part of it then post back and we'll' provide them.
However before you do anything else at all, Please check that your back ups are all solid, reliable, reproducible, contain everything you need (including all down loaded executables, product serial numbers including the ones for Windows itself, and you have good recent disc images with several copies of them all kept safe offsite on removable media. Make sure that you have made the Windows Repair disc (several copies..all tested and working) and that you have made reinstall discs for Windows 7 or have it/them from Microsoft or the computers' manufacturer. We hope none of this will be needed, but it would not be wise for you to proceed further until this has all been completed satisfactorily. Once you have tested everything above and are 100% happy that it all works correctly then we can start the repair diagnostics and repair procedures.
1 We don't know if the problems are software/Windows based or hardware, so we will need to perform some checks to ascertain the likely culprit(s)
2 Start by running chkdsk with the r switch to perform a basic test on the hard drive, you will need to run the command from a command prompt with elevated privileges (type cmd in the search box and at the top cmd.exe will appear, right click and select run as administrator…. at the flashing cursor type:
chkdsk /r
press Enter
(note the space… it needs to be there)
You will get a warning.. press Y press Enter then
type
exit
press Enter
Now close down the computer (a full shutdown not a sleep or hibernate) wait 5 minutes, with the power cord disconnected from the wall socket (important) and then plug it back in and restart it.
chkdsk will now run and perform a detailed scan of your hard drive, it's automatic in operation so no action required on your part, when its finished it will restart the computer.
I only need to know if you see any warnings appear (other than the initial one mentioned above), Chkdsk may take several hours to complete (do not let it be interrupted whilst its running) and if you have one, make sure it's connected to your UPS. The computer MUST not be used whilst chkdsk is running!
Chkdsk will make in all 5 complete passes ( hence the time its likely to take)
When it has restarted, run it again… (same procedure)
3 Next from the same elevated command prompt run the Windows Protected System File checker
the command you need is
sfc /scannow
press Enter
(note the space it needs to be there)
sfc will be much quicker (maybe only 20 minutes or so) and will check for misplaced, damaged, missing or incorrectly located system files and it will fix them if it can…
When its finished restart you computer using the instructions as set out above.
Restart your computer and then run it again, (you should now run it a third time, so run it again, but don't forget the restart in between!) then restart it one final time and test thoroughly…any improvements?
Post back and let us know how you get on…
Remember that there is no quick fix for this sort of thing….. in the workshop a competent technician will not take long to diagnose the issues but here on the forum at long range it can take a lot of posts before we can zero in on the issues.
Regards
paws
