general malfunction [Solved]

I returned home to London to find no internet connection. Repairs were done by Virgin provider.
It started when my router hub was changed by the provider and I had to re-install my HP Photosmart. After many attempts to re-install by following HP instructions I was receiving the same message that the system cannot find the file specified. I consulted many help forum-s without success. I scanned my Toshiba with Esset and after 10 hours received confirmation of no virus present. Today I found another advice which directed me to do the following:

If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_L4 (exe or Bat)
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwar…;lc=en&…=
10. Run the download to reinstall the printer
After a faithful performance of these instructions my re-installation of HP failed again for the same error and I stared to have other problems:
- I could not open my page beyond entering my password, the initial page with my picture and password was frozen. I went to safe mode and the same happened. Finally I managed to go further and open the desktop to find that my cursor was highlighting as it moved and when stopped by right click it was freezing or doing other amazing things.

Please help me if you can

Hello Chris.

I scanned my Toshiba with Esset and after 10 hours received confirmation of no virus present.

As this is not a malware issue you would be better asking for help in one of the other forums. If you need expert help in dealing with software/hardware installation then we can't give it here as we only deal with malware.

If it is a problem with re-installation of my your Photosmart go here and start a new topic. I'm sure one of the experts there will be able to help.

If you have more questions please ask but if you start the topic elsewhere please let me know and I'll close this one.

Satchfan

Thank you very much for responding. I shall now go to post a new topic because I am sure I have no malware. I was not able to respond to your starting instructions for the reasons disclosed in my message. My very best regards Christina

Thanks for the reply Christina and good luck sorting your problem.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please follow the instructions here http://forums.whatthetech.com/you_Infected_t106388.html
and start a New Topic.