Installation Issues with 2 Programs

Any chance you have an old version of Microsoft Installer that needs to be updated on that machine?
Windows Installer 4.5

Error code 643 apparently relates to the systme of updates for .net Framework.

Have you tried the suggestions in this post (there are two solid solution strategies in the thread, please try to ignore the troll-talk part of the 6 page thread)
http://answers.microsoft.com/en-us/windows…c4-ab90b8bee66e

I see you post elsewhere as Southernonline.
In that one other post additional information was made available that "could" help lead to a solution.

You have the right to post whereever you wish and ask as often as necessary.
But please be aware that posting at multiple forums can result in suggestions that may conflict.
Plus it can get rather complicated to keep track of all the information you receive.


I suppose you have tried: http://support.microsoft.com/kb/976982 ???

Hey Doug, good suggestion on Windows Installer. That's something i have not thought of. However, when I tried the link you gave me and several others i looked up, I cannot find the correct version of the Installer for my system. None of the downloads that I could find were for Windows 7. I also did a search for Windows Installer for Windows 7 and got very little. Any suggestions?

Hi Gent,

After searching/reading dozens of possible help solution posts, I've come to think that the following may be of most assistance to you:
http://helpdeskgeek.com/windows-7/cannot-r…a-windows-7-pc/

Read the entire thread, as there are helpful comments later on in the thread as well as the probably main procedure at the beginning.

We don't know much about your machine, so I don't know if it also applies, but later in the linked-thread you will see that others also needed to update the driver for their Intel Rapid Storage Technology driver.

Hope the above is useful.

Best Regards

Doug, just read your next to last entry,

"I see you post elsewhere as Southernonline.
In that one other post additional information was made available that "could" help lead to a solution.

You have the right to post whereever you wish and ask as often as necessary.
But please be aware that posting at multiple forums can result in suggestions that may conflict.
Plus it can get rather complicated to keep track of all the information you receive."

Not sure what you are talking about. This post is the first time I have EVER posted anything at WhattheTech. I do post at several other websites from time to time.
It's good for me to get several different eyes on the issue and usually leads to a speedier remedy for everyone. If you are referring to a post from another website and the information there, although I don't know why you would be,
that information was provided as the tech went through his process over a period of weeks. Without knowing what you are referring to I can't really say much more.
______________________

So far, everything that has been posted here I have attempted to the letter. Were you able to find out where I can download or install a new copy of the Windows Installer for Windows 7?
I will go through your latest post and see what I can find out and let you know.
What else do you need to know about my machine?

Thanks for the assistance

Hi Gent,

No Harm, No Foul.

I point out your post at another Forum simply to note that additional, possibly helpful, information was included at that location.
This problem, like any other, is "obscure" until someone identifies possible connections to possible causes and possible solutions.
The more information you provide, the more likely someone will recognize the situation.

Specific answers require specificity of question.
Complete answers require complete questions, including complete background and related information.

The strategy of posting a question at multiple forums is excellent, up to a point.
When your question is encountered (whether at this Forum or at some other) by a Member who is familiar with your situation, they will most likely post the information and possible solution that benefited themselves or which they know to be contributory.
Therefore, it can be sensible to post at more than one Forum in order to get exposure to more talented techs.

Many of us work as several Forums.
Occasionally we may start working on two similar problems at two separate sites, and later find that the original poster was one and the same.
Sometimes this can cause unnecessary duplication of volunteer work.

To the best of my knowledge, none of our techs are involved in posting in your topic threads at other Forums.
Therefore probably no duplication.
_______________________________

Moving back to problem solving in your situation.
I found myself pretty much at a loss to identify the related issues, beyond basics.
Therefore I started searching.
Like you, I found many "solutions" that did not seem to work.
And I found a few that seemed to be competently composed and possibly relevant.

Not presently having a Windows 7 machine to use as a test bed, I can't prove-out the solution.
(and if I applied the procedures to this machine I'm using to communicate with you, and it failed, I might be of no use at all to you. )


Therefore, I offered you the above linked resource as the apparently most competent approach for you to explore.

As to Windows Installer 5.0 for Windows 7 — it doesn't seem to be available for distribution yet, even though it is listed.
http://msdn.microsoft.com/en-us/library/wi…5(v=vs.85).aspx

Therefore, an alternate possible way to assure that your machine's OS includes Windows Installer 5 (or the one included may be 4.5 depending upon when you received your installation DVD)
would be to run System File Protection checker…
from command line (Run as Administrator) - sfc/scannow - enter

I encourage you to read the entire text of the link I provided above and carefully determine which, if any, of those proposed solutions may best fit your situation.

Please post back, either with additional questions and more hopefully with the final solution that worked for you.
Many others may benefit from your good hard work.

Best Regards

Problem was fixed. Had to reformat and reinstall windows. I appreciate all of your assistance. Thank you

Case can be closed.

Sorry it came to that ultimate procedure, Gent. But very happy that you are up and running now. Thanks for selecting WTT Forums as one of your home-away-from-home help sites. Glad to have you on board. Doug