6 replies to this topic

[StarieNite]

No updates will install on my computer. It says they have been received but won't install for Windows or any other program. Help would greatly be appreciated.

Edited by appleoddity, 29 July 2012 - 11:32 AM.
HJT Log Deleted

[appleoddity]

The HiJackThis log is useless to us. Please specify which operating system you are using. What 'other" progams you are trying to update and exactly WHAT the error message is you are receiving when you try to install these updates. Other background about your computer, make/model/specs, any repair work, or other significant recent changes would also help.

Edited by appleoddity, 29 July 2012 - 11:36 AM.

[StarieNite]

I'm using Windows XP Media Center Edition 2005. This computer hasn't been used for about 2 yrs. After some wrangling I did manage to get some updates....the problem now seems to be Windows Updates. I used Windowsfixit which said it repaired Windows Updates but...it will not successfully install Windows Update KB2686509. I am also unable to update Norton360 Premier Edition Virus&Spyware definitions. Or, Windows Defender Updates. The Message I get when updating Windows is: Some Updates Could not be Installed. When updating Norton it says it has been sucessfully completed...however Norton remains with an X over it saying I need updates. Same with Defender. Thanks so much for any help you can provide.

[appleoddity]

StarieNite, the generic message is "Some updates could not be installed." In the update history, if you delve into it further it tells you exactly what updates could not be installed and exactly what the error message was. Please take a look.

You should not have Windows Defender on your Windows XP computer along with Norton anti-virus. Please uninstall Windows Defender.

Norton issues should be taken up with Norton. That is what you pay them for. If you want my suggestion, you'll only hear me suggest you uninstall that also with extreme prejudice and install something like Microsoft Security Essentials for free.

If you are only having trouble with one update you can download and install that update manually here: http://www.microsoft...s.aspx?id=29804. You might be given more information about the problem if you attempt to do so.

[StarieNite]

I completely agree about Norton and will uninstall and install Microsoft Security Essentials per your recommendation. This was moms computer....now mine since I lost my job and can't buy another. Tried to update per your link with no success. Following is the log [KB2686509.log] 11.890: ================================================================================ 11.906: 2012/08/29 13:05:02.718 (local) 11.906: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0) 11.969: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f 11.969: Failed To Enable SE_SHUTDOWN_PRIVILEGE 12.000: Hotfix started with following command line: -q -z -er /ParentInfo:c6e28cc81b796c488ddfd6192f2c5f18 12.094: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2 47.375: Return Value From IsMachineSafe = 0 47.375: IsMachineSafe returned 441092 47.375: Fist Condition in Prereq.IsMachineSafe.Section Failed 47.375: Condition Check for Line 1 of PreRequisite returned FALSE 47.406: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 47.406: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log 47.422: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 47.422: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log 47.422: Update.exe extended error code = 0xf0f4 6.531: ================================================================================ 6.578: 2012/08/29 13:42:08.250 (local) 6.578: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0) 6.671: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f 6.671: Failed To Enable SE_SHUTDOWN_PRIVILEGE 6.703: Hotfix started with following command line: -q -z -er /ParentInfo:8f5c5c3102c21d4d8c1a2311c7125f48 6.843: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2 44.359: Return Value From IsMachineSafe = 0 44.359: IsMachineSafe returned 441092 44.359: Fist Condition in Prereq.IsMachineSafe.Section Failed 44.359: Condition Check for Line 1 of PreRequisite returned FALSE 44.375: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 44.375: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log 44.375: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 44.375: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log 44.375: Update.exe extended error code = 0xf0f4 4.406: ================================================================================ 4.438: 2012/08/29 13:58:07.125 (local) 4.438: C:\WINDOWS\SoftwareDistribution\Download\3438087687b5dd8accc81e44f72f02e7\update\update.exe (version 6.3.13.0) 4.453: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f 4.453: Failed To Enable SE_SHUTDOWN_PRIVILEGE 4.453: Hotfix started with following command line: -q -z -er /ParentInfo:8faa3a528cb7134a974bb6d69dbc5d74 4.485: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2 34.828: Return Value From IsMachineSafe = 0 34.828: IsMachineSafe returned 441092 34.828: Fist Condition in Prereq.IsMachineSafe.Section Failed 34.828: Condition Check for Line 1 of PreRequisite returned FALSE 34.844: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 34.844: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log 34.844: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 34.860: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log 34.860: Update.exe extended error code = 0xf0f4 6.297: ================================================================================ 6.297: 2012/08/29 14:13:06.515 (local) 6.297: d:\5170f09d00149182ac9b\update\update.exe (version 6.3.13.0) 6.313: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f 6.313: Hotfix started with following command line: 6.344: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2 6.375: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f 37.719: Return Value From IsMachineSafe = 0 37.719: IsMachineSafe returned 441092 37.719: Fist Condition in Prereq.IsMachineSafe.Section Failed 37.719: Condition Check for Line 1 of PreRequisite returned FALSE 37.735: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 37.735: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log 37.750: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 37.750: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log Thanks so much.

[appleoddity]

Please update your computer's date and time so that it is correct. This can cause security warnings that cause failures. Then, retry the installation.

If it still fails, I have found this link for you: http://support.micro....com/kb/2686509

The patch is for a keyboard layout security issue. If you have any type of remapping or something like that is causes the update to fail with that error code. There are automated Microsoft FixIts provided at the link. Read and use them to resolve your issue.

[StarieNite]

Thanks very much for your help. I'm still working on it. Have a wonderful day, and God Bless you and yours.