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Spyware / Malware / Virus Removal

Browser Redirect [Solved]

17 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Okay, I'm not a quitter. So I did locate the file by using the start button with the windows logo then using the search option there. I found it but it wouldn't allow me to open it, but it did give me a choice to open it, but I didn't choose either because I didnt know what I was doing. Now when I used the either of the programs to open it that you gave me , clicking the brower button would not find it. Where do I go from here. Thanks for your patients
Did you try other alternate web links apart from Virus Total to search the file? It's ok if you still couldn't find the file. I have another trick in my sleeve. We would need to alter the CFScript a bit for this. So just stop with the instructions given and let me know so that I can give you a new script.
What we will be doing is use CF to upload it to my channel so that I can collect the file and run the scanner for you to determine its legitimacy.

Hopefully this way will work in our favour.

Please follow all previous instructions regarding security programs.

Open a new Notepad session
  • Click the Start button, click run
  • in the run box type notepad
  • click ok
  • In the notepad, Click "Format" and be certain that Word Wrap is not checked.
  • Copy and paste all the text in the code box below into the Notepad. Do Not copy the word CODE

http://forums.whatthetech.com/index.php?showtopic=123071&st=0
KillAll::

Suspect::[121]
c:\windows\system32\DRIVERS\ACFVA64.sys

ClearJavaCache::

File::
c:\windows\5B210B8AB66E4702B44D0D6F388D29EB.TMP
c:\windows\SysWow64\sho638C.tmp
c:\windows\SysWow64\shoC2D9.tmp

Folder::
c:\progra~2\IMESHA~1
c:\program files (x86)\Coupons.com

Dir::
C:\sh4ldr

Registry::
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"Bomgar_Cleanup_ZD207018887"=-

[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{28387537-e3f9-4ed7-860c-11e69af4a8a0}]

[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{37153479-1976-43c3-a1ee-557513977b64}]

[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{474597C5-AB09-49d6-A4D5-2E8D7341384E}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{28387537-e3f9-4ed7-860c-11e69af4a8a0}"=-

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


In the notepad
  • Click File, Save as…, and set the Save in to your Desktop
  • In the filename box, type (including quotation marks) as the filename: "CFScript.txt"
  • Click save
Using your mouse left button, drag the new file CFscript.txt and drop it on the ComboFix.exe icon as shown below.

This will start ComboFix again.Close all browser/windows first.

When finished, it shall produce a log for you. Please post that log, C:\ComboFix.txt, in your next reply.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

[external image: Posted Image]
Hi,

Multiple AntiVirus Running

I see you have more than one Anti-Virus program installed, ( AVG 2012 ) and ( Norton 360 ).

While this may seem like greater protection, it can cause problems including slowdowns, system hangs or even crashes. This can happen if both AntiVirus applications attempt to access the same file at the same time. This may cause the applications to interfere with each other, or cause the system to lock up. It can also be a drain on system resources, making a machine run slower than it should.

Any antivirus program must be removed via add/remove program.
For any program that doesn't have an add/remove entry, you will have to do this:

Re-install the program -> Reboot -> Uninstall

Remove AVG 2012 and keep Norton 360.

===================================================

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
===================================================

ESET Online Scanner
I'd like us to scan your machine with ESET OnlineScan

Note: If you are using Windows Vista/7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your antivirus along with your antispyware programs.



  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the [external image: Posted Image] button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on [external image: Posted Image] to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the [external image: Posted Image] icon on your desktop.
  • Check [external image: Posted Image]
  • Click the [external image: Posted Image] button.
  • Accept any security warnings from your browser.
  • Check [external image: Posted Image]
  • Make sure that the option "Remove found threats" is Unchecked
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push [external image: Posted Image]
  • Push [external image: Posted Image], and save the file to your desktop using a unique name, such as MyEsetScan. Alternatively, look for report in C:\Program Files\ESET\ESET Online Scanner\log.txt. Include the contents of this report in your next reply.
  • Push the Back button.
  • Select Uninstall application on close check box and push [external image: Posted Image]
===================================================

Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program. (Note to Vista users, please right-click and select Run as Administrator.)
  • At the end, be sure a checkmark is placed next to:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
Note:
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so. Failure to reboot will prevent MBAM from removing all the malware.


===================================================

On your next reply please post :
ESET log
MBAM log


Please STOP and let me know if you have any problems in performing with the steps above or any questions you may have.

Good Day!
Okay, I believe I got it right. Tell me if I missed something.

MyEsetScan

C:\Program Files (x86)\FoxTabVideoConverter\VideoConverter.exe a variant of Win32/InstallCore.A application
C:\Qoobox\Quarantine\C\Program Files (x86)\MyWebSearch\bar\1.bin\M3TPINST.DLL.vir a variant of Win32/Toolbar.MyWebSearch.I application
C:\Qoobox\Quarantine\C\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll.vir a variant of Win32/Adware.Yontoo.B application
C:\Qoobox\Quarantine\C\Users\brenda\AppData\Local\APN\Adobe\ihkpbqo.dll.vir a variant of Win32/Kryptik.AEVS trojan
C:\Users\brenda\AppData\Local\APN\Adobe\xyqwy.dll a variant of Win32/Kryptik.AEVS trojan
C:\Users\brenda\FoxTabFLVPlayer\FLVPlayer.exe a variant of Win32/InstallCore.A application



MBAM LOG

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.06.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
brenda :: BRENDA-PC [administrator]

Protection: Disabled

5/6/2012 8:40:19 PM
mbam-log-2012-05-06 (20-40-19).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 268798
Time elapsed: 2 minute(s), 23 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
You're doing a good job.

Open Notepad and copy/paste the entire contents of the codebox below into Notepad:

@echo off
if exist "%temp%\log.txt" del "%temp%\log.txt"

for %%g in (

"C:\Users\brenda\AppData\Local\APN\Adobe\xyqwy.dll"

) do (
del /a/f/q %%g >nul 2>&1
if exist %%g echo.%%~g>>"%temp%\log.txt"
)


if exist "%temp%\log.txt" ( start notepad "%temp%\log.txt"
) else echo.Deleted Successfully !!

pause
del %0

Save this Notepad file as fix.bat and choose to Save as type: - All Files then close the Notepad file.
It should look like this: [external image: Posted Image]

Double-click on fix.bat to run it.

Tell me what it says in your next reply. Press any key to continue.
Okay followed the instructions, saved then double clicked on the icon. A window pop up and said, "Deleted successfully", "Press any key to continue" which I did, the box disappeared and the icon left the desktop.
Very good. Any problems left to address? If not, you're good to go.

Follow these steps to uninstall Combofix
  • Click START then RUN
  • Now copy/paste the code into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
Combofix /Uninstall
[external image: Posted Image]

===================================================

Thank you for your patience, and performing all of the procedures requested. I would also like to take this opportunity to apologize for any delay that may have occurred.

————————————————————————————————————–

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.


Passwords
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them and consider a password keeper, to keep all your passwords safe.


SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:
  • How Did I Get Infected In The First Place? by TonyKlein
  • How to Prevent Malware by miekiemoes
  • PC Safety and Security–What Do I Need?

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an add-on available for both Firefox and IE.

  • SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here
  • MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here
  • Download Host.zip and Save it to your Desktop.
  • Right-click hosts.zip and select 'Extract all files' or 'Extract files…'.
  • Follow the prompts and click 'Finish'.
  • This will open the newly created hosts folder on your Desktop.
  • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.
  • Once updated you should see another prompt that the task was completed.
Follow this list and keep your antivirus program and antispyware programs updated and scan with them on a regular basis. By doing so, your potential for being infected again will reduce dramatically.

Hopefully this should take care of your problems! Good luck.

Do you have any questions or problems to ask? Please do not hesitate to do so.

**Please respond this one more time to ensure it is resolved and close this topic.

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