My computer has been infected by a virus/malware that has removed my start up screen and gives me several periodic pop ups. I tried a system restore but received an error stating that program (C:\ProgramData\Microsoft\Windows\StartMenu\Programs\Acessories\SystemTools\CharacterMap.Ink) could not be removed or no longer exists. After googling this I found a post on here that seemed similar to my problem. I found a program listed called unhide in that post and that at least got my icons to reappear on my start up menu. I haven't turned my pc off since then..so who knows my icons may be gone again. Can someone help me please?
Go to the Spyware / Malware / Virus Removal forum, read the info there and follow the posted directions. Once you receive a clean bill of health, come back here if you have any additional questions or concerns or it turns out not to be a malware problem.