Wireless Networks

Hi Sorry to hear of the wifi problem with the laptop.

1 Check to see if there is a hardware switch to turn on the wireless…. a lot of laptops have this switch.
– None

2 When you turn on the wifi using the function key is the wifi satisfactory?
– The WiFi is always set to ON, but have to toggle to turn off & then back on for it to connect when starting up laptop &/or restarting it
– I do notice that on the front panel there are 6 small LED icons that light up when in use & one is the WiFi, which isn't let up when WIFi is connected


3 Make and model number of computer and operating system ? please
– Toshiba Satellite L755, Intel Core i3-2330M CPU, 2.20GHz, 4 GB RAM
– WIN 7 Pro, 64-bit, Service Pack 1

4 Make and model number of your modem /router? please
– My Dad's is a Cisco Linksys WRT54G2 v1.5
– Mine is Netgear WNDR3700

5 Have you allowed access through your Third party firewall?…. make and version number of firewall ?please
– No

6 Have you encrypted your router's wireless signal, if so method of encryption please,,,WEP, WPA WPA2 etc.
– My Dad's is WPA2
– Mine is WPA2

7 Please run the following command from a command prompt (if using Vista or 7 please run with elevated privileges (right click and select Run as Admin)
cmd /c "ipconfig /all > postme.txt
– See attachment

ping bbc.co.uk >> postme.txt
– See attachment

notepad postme.txt & del postme.txt"
– Not sure what your asking here, but I think you wanted me to save the two cmd files with these names, which I did & attached

Note please use "copy and paste" (Ctrl+c and Ctrl+v) for these commands, as this will automatically make sure you get the spaces correct! and also don't forget the opening and closing inverted commas, they need to be there…
Please copy and paste the output into your reply.
Regards
paws

Hi, The output you sent me indicates that it is working OK…
Have your tried the following?

1 Use your laptop in a chum's house…see if it will connect to his Wireless Access Point
– Not sure what your asking or where to try this

2 Updated your wireless network card drivers?
– This is a brand new laptop

3 How old is the computer?
– This is a brand new laptop

4 Is it still under guarantee/warranty/service agreement?
– Yes, they tried calling Toshiba technical & got the run around & took it back to store & have them look at it & they suggested to reinstall the system back to WIN 7 Home as I upgraded it to Pro

5 Have your tried changing your router to a modern one that is known to work oK with a Win 7 machine?
–No

6 Try this:
open Services (Start>Run, type services.msc and press Enter).
Scroll down and make sure WLAN Autoconfig is started and set to Automatic.
– already set to this.

Regards
paws