shuts down when burning to or loading from CD/DVD Drive

I have been referred by the malware team. My computer shuts down when burning to or loading from my CD/DVD drive although it will play CDs and DVDs - Running XP with a ATAPI i HAS 120 6 drive

i HAS 120 6 drive

Could you clear up what the above means?

Also please post a link to your Malware Removal thread.

EDIT: Here's your Thread: http://forums.whatthetech.com/index.php?sh…18569&st=45

Not sure you have completed yet?

Sorry I was assuming that was the CD/DVD drive

If you finally managed to remove combofix, you are done in the Malware forum as suggested by CatByte. It sounds like you have a hardware or perhaps a software issue. A couple of details will help here. Software. 1. What program are you using to burn disks? Hardware 1. What PSU (brand and wattage)? 2. Was the PSU already installed in the PC when you bought it, or did you add it yourself? 3. How many hard drives do you have installed? 4. If you have a video Card installed that requires it's own power source, what model card is it? 5. Do you have any peripherals attached to your PC besides, screen, speakers,. printer and router/modem? Cheers, Lee

Having problems burning with Nero, DVD Shrink and window media player PSU unit already installed Not sure what type ( is there any way of finding out) 1 hard drive install running a couple of external hard drive - one with external power scanner also attached When I intially starting having problems I cleaned out tower which was very dusty Also have problems loading anything from disk. If you start computer with disc in player it will shut down on start up although it will play CDs and DVDs

What is the brand, model and year of your PC?

Disc. Burning and uploading from disc is a very resource intensive task and your generic PSU might not be up to the job. Factory installed PSU's are usually of low quality, regardless of wattage and any zip it might once have had when new, will now be on the wane. If insufficient power is being provided during any task, your motherboard will shut down the PC.

A few things to try.
Temporally disconnect the external HDD's

It sounds like you have onboard video, so make sure you have the latest driver for it from your computer manufacturer's site.

*Make sure you have enough Virtual Memory. If you have it manually set to a certain size, put it back to auto (default) and let your computer decide how much memory it needs.

*Run the Windows CleanUp utility which will remove all of your temp. files.

*Defrag your Hard Drive.

You might like to download HWMonitor by Cpuid here.
When installing, untick all the boxes about installing ask toolbar and homepage and also the "agreement" (it will still install).

This free utility monitors your Temps, CPU loads and fans ect. (high and low loads).

Try a disc task now that was previously shutting down your PC.

Do you know how much RAM you have installed?

Cheers,
Lee

It is made by a local company that puts together computers to order (nothing special or exotic about it) it is about 3 years old If you need specific info I can try and look it up Completed the tasks you asked still having same problem with the HDD's disconnected.

Without knowing the computer specs. and especially the PSU specs., it is impossible to work out if the PSU is causing the shut-down.

Please download to desktop and run this program Speccy
When you installing Speccy, untick both the boxes about installing "Chrome".

This program will detail your System specs. and temps However, it will not tell us what your PSU is or it's wattage. That will be marked on the PSU itself. All power supplies have a sticker on them that gives all important specifications, including the total output of the power supply, Brand and Wattage..

Summary window
[attachment removed]
Detailed info. can be seen by clicking on any of the left-hand side headings.

Under "file" in the Speccy window that opens when you use the program (as above), you can click on 'save as text file' (save to desktop). There is a lot of info in that file, but the top part is just a system summary, which can be copied and pasted into you next reply as a screen shot as I have done, or from the saved summary text:


Summary
Operating System
MS Windows 7 Ultimate 32-bit
CPU
AMD Athlon 64 X2 5200+ 29 °C
Brisbane 65nm Technology
RAM
4.00 GB Dual-Channel DDR2 @ 412MHz (5-6-5-15)
Motherboard
MSI MS-7250 (CPU 1) 32 °C
Graphics
SyncMaster (1024x768@75Hz)
1024MB GeForce 9800 GT (CardExpert Technology) 32 °C
Hard Drives
244GB Seagate ST325031 8AS SCSI Disk Device (ATA)
78GB Seagate ST380811 AS SCSI Disk Device (ATA)
Optical Drives
HL-DT-ST DVDRAM GH22NS50 SCSI CdRom Device
Audio
Realtek High Definition Audio


Cheers,
Lee

This is what I got off the label of power supply Coden 450W Model 450X AC Input 115/230 VAC 8A/4A 60/50 HZ AC Output 115/230 VAC 1a/0.5A 60/50 HZ DC Ouput +3.3V +5V +12V -5V -12V +5VSB 30A 35A 16A 0.5A 0.8A 2A 250Wmax 9.6Wmax 450W Speccy Summary Operating System MS Windows XP Home 32-bit SP3 CPU Intel Core 2 Quad Q6600 @ 2.40GHz 28 °C Kentsfield 65nm Technology RAM 2.00 GB Single-Channel DDR2 @ 399MHz (5-5-5-18) Motherboard ASUSTeK Computer INC. P5KPL-CM (Socket 775) 39 °C Graphics HP w1907 (1024x768@60Hz) Intel® G33/G31 Express Chipset Family Hard Drives 313GB Seagate ST3320613AS (SATA) 23 °C Optical Drives ATAPI iHAS120 6 Audio VIA High Definition Audio

Coden 450W Model 450X. "Coden" power supplies doesn't even google and nor is it on my comprehensive list of power suppliers. I'd say it is word play on "Codegen" power supplies. Your Temps. are fine and the rest of your systems sounds fairly good, but I think the builders really scrimped on the PSU. It's probably already lost 20% or more of it's original power that was never a genuine 450W to start with. I'd have the PSU tested as a likely culprit in the issues your having. Another alternative is to try and borrow a quality PSU to swap in to see if your having the same problems, as it does sound like a power issue (lack of). Personally I'd just buy a decent PSU. One you can at least google and maybe read a review on. Cheers, Lee

Thanks for that. Any suggestions for a good PSU?. What sort of wattage do you think I would need?

You can accurately work out your power needs from your "Summary" specs. Your PC running at 90% max power draw, comes out to about 270W which includes a + 20% saftey margin. eXtreme Power Supply Calculator Click on 'Tools' / extreme power calculator / click on 'lite' link at the bottom right of page.


Antecs are quality PSU's. and both of these are $40 at New Egg

Antec EarthWatts Green EA-380D Green 380W (80+ Bronze certified).

Antec VP-450 450W ATX 12V v2.3 Power Supply

I'd go the 380W above because of the 80+ certification. When you are ready to move up to another PC, keep this power supply and swap it into your next PC. The 450w is a "value" line, but would still be a decent PSU

Unless you suddenly decide to get into some heavy gaming with twin video cards in the future, 380W of quality power is about a 100W more than you will ever need. It will have better cabling and be quieter than the 450W.

Cheers,
Lee