Hi im wondering if i have any malware or spyware on my computer, my internet slows down greatly at certain times, and i realize this could be my isp but i have had something similar to this before so i believe it may be spyware, Or maybe it could be an intrueder D: i think i found one but im unable to remove it >.> anyways i have used this site before so i have otl, etc if u need me to run them first thanks
Hello, nuggets4
Welcome to the WhatTheTech Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.
Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
Please set your system to show all files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Please download OTL from one of the following mirrors:
This is THE Mirror
Save it to your desktop.
Double click on the [external image: Posted Image] icon on your desktop.
Under the Custom Scan box paste this in netsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\*. /mp /s
CREATERESTOREPOINT
Push the Quick Scan button.
Two reports will open, copy and paste them in a reply here:
OTL.txt <– Will be opened
Extra.txt <– Will be minimized
Please download Rootkit Unhooker from one of the following links and save it to your desktop. Link 1 (.exe file)Link 2 (zipped file)Link 3 (.rar file)
In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.
Double-click on RKUnhookerLE.exe to start the program. Vista/Windows 7 users right-click and selectRun As Administrator.
Click the Report tab, then click Scan.
Check Drivers, Stealth, and uncheck the rest.
Click OK.
Wait until it's finished and then go to File > Save Report.
Save the report to your Desktop.
Copy and paste the contents of the report into your next reply.
– Note: You may get this warning…just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".
thanks