MaidMarion
Topic Starter
Hello!
Back about August 2009 my notebook crashed. I had been listening to an online podcast (via Wifi connection) and left it playing while I ran to the store to pick up something. When I came back the notebook was off. Tried rebooting it…nothing.
I quit using it and switched to another computer. Last Thanksgiving (i.e., more than a year later) I decided I’d try to see if a “friend of a friend” could fix the notebook for not much money but first turned it on to remind myself exactly how it reacted. Low and behold it booted up! It remained on through bootup and I was able even to surf the web a little. But then it all of a sudden rebooted itself. Right before the reboot, however, flashed a “blue screen with white lettering”.
Since Thanksgiving, I have been searching online for info and help. The past few days I’ve been working with a guy at SpywareWarrior, who at the end of all his checks and cleaning procedures, concluded that malware/spyware/viruses etc. are NOT involved in this problem. He suggested it may be hardware/software related and pointed me to several online sites where I might find help…your site was one of them.
Here’s what I’ve been able to determine over the last several days (prior to contacting SpywareWarrior) regarding the behavior of my notebook:
If I am not connected to the internet the notebook is stable. If I am WIRED to the internet the notebook works fine and the “blue screen flash + reboot” does NOT occur. If I am WiFi connected, the system will turn on normally but at some point a “Blue Screen with white text” will flash for a split second and then reboot the system.
This “blue screen + reboot” scenario can occur at various points: a) during initial turn on (boot-up) of the computer when the Windows logo is still waving on the screen;
during boot-up when icons are still being placed on the desktop; c) towards the end of a boot-up; d) after boot-up has completed – length of time varies but the longest "up-time" has been maybe 30-40 minutes…although I haven’t actually timed it.
In reading another post to your website, you gave instructions on how to change the “auto-reboot” function so the Blue Screen would stay on. I did that so I could copy the error message. (NOTE: it suggests the problem may be related to newly installed software. Since the initial crash occurred back in August 2009 I cannot remember if I had installed new software or not. It is very possible that “automatic updates” may have been installed the day of or while the podcast was streaming (??). I do not know how to go into my system to see what updates may have occurred on that day back in August 2009):
BLUE SCREEN ERROR MESSAGE:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
IRQL_NOT_LESS_OR_EQUAL
If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F* to select Advanced Startup options, and then select safe mode.
Technical information:
***STOP: 0x0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64)
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.
END OF BLUE SCREEN ERROR MESSAGE
I’m not sure what computer info to send…let me know if you need more than this (I did a Belarc Advisor scan which listed all of this):
Operating System
Windows XP Home Edition Service Pack 3 (build 2600)
System Model TOSHIBA Satellite M35X PSA72U-00W00X
Enclosure Type: Notebook
Processor a
1.70 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Not hyper-threaded
Main Circuit Board b
Board: TOSHIBA EAL20
BIOS: TOSHIBA V1.40 10/20/2004
Drives
80.02 Gigabytes Usable Hard Drive Capacity
61.65 Gigabytes Hard Drive Free Space
MATSHITA DVD-RAM UJ-820S [Optical drive]
TOSHIBA MK8025GAS [Hard drive] (80.03 GB) – drive 0, s/n 64A49825S, rev KA024A, SMART Status: Healthy
Memory Modules c,d
480 Megabytes Usable Installed Memory
Slot 'JP21' has 512 MB
Slot 'JP20' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 80.02 GB (61.65 GB free)
Bus Adapters
ENE CB-710/712/714/810 Cardbus Controller
ENE PCI Memory Stick Card Reader Controller
ENE PCI Secure Digital Card Reader Controller
ENE PCI SmartMedia / xD Card Reader Controller
Intel® 82801DB/DBM USB Universal Host Controller - 24C2
Intel® 82801DB/DBM USB Universal Host Controller - 24C4
Intel® 82801DB/DBM USB Universal Host Controller - 24C7
Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD
Display
Intel® 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
CPT [Monitor] (November 2004)
Communications
TOSHIBA Software Modem
1394 Net Adapter
Intel® PRO/Wireless 2200BG Network Connection
Realtek RTL8139/810x Family Fast Ethernet NIC
Am wondering if this is something I might be able to fix. I really don’t want to spend the money for shipment to my friend’s friend since that–plus his charges–I may as well purchase a new laptop given some low prices out there. But I’m happy with this notebook and I don’t feel as though I’ve gotten good use out of it yet.
Thanks for your help and guidance!
Back about August 2009 my notebook crashed. I had been listening to an online podcast (via Wifi connection) and left it playing while I ran to the store to pick up something. When I came back the notebook was off. Tried rebooting it…nothing.
I quit using it and switched to another computer. Last Thanksgiving (i.e., more than a year later) I decided I’d try to see if a “friend of a friend” could fix the notebook for not much money but first turned it on to remind myself exactly how it reacted. Low and behold it booted up! It remained on through bootup and I was able even to surf the web a little. But then it all of a sudden rebooted itself. Right before the reboot, however, flashed a “blue screen with white lettering”.
Since Thanksgiving, I have been searching online for info and help. The past few days I’ve been working with a guy at SpywareWarrior, who at the end of all his checks and cleaning procedures, concluded that malware/spyware/viruses etc. are NOT involved in this problem. He suggested it may be hardware/software related and pointed me to several online sites where I might find help…your site was one of them.
Here’s what I’ve been able to determine over the last several days (prior to contacting SpywareWarrior) regarding the behavior of my notebook:
If I am not connected to the internet the notebook is stable. If I am WIRED to the internet the notebook works fine and the “blue screen flash + reboot” does NOT occur. If I am WiFi connected, the system will turn on normally but at some point a “Blue Screen with white text” will flash for a split second and then reboot the system.
This “blue screen + reboot” scenario can occur at various points: a) during initial turn on (boot-up) of the computer when the Windows logo is still waving on the screen;
during boot-up when icons are still being placed on the desktop; c) towards the end of a boot-up; d) after boot-up has completed – length of time varies but the longest "up-time" has been maybe 30-40 minutes…although I haven’t actually timed it.In reading another post to your website, you gave instructions on how to change the “auto-reboot” function so the Blue Screen would stay on. I did that so I could copy the error message. (NOTE: it suggests the problem may be related to newly installed software. Since the initial crash occurred back in August 2009 I cannot remember if I had installed new software or not. It is very possible that “automatic updates” may have been installed the day of or while the podcast was streaming (??). I do not know how to go into my system to see what updates may have occurred on that day back in August 2009):
BLUE SCREEN ERROR MESSAGE:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
IRQL_NOT_LESS_OR_EQUAL
If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F* to select Advanced Startup options, and then select safe mode.
Technical information:
***STOP: 0x0000000A (0xFF1701F0, 0x00000002, 0x00000000, 0x804D9B64)
Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.
END OF BLUE SCREEN ERROR MESSAGE
I’m not sure what computer info to send…let me know if you need more than this (I did a Belarc Advisor scan which listed all of this):
Operating System
Windows XP Home Edition Service Pack 3 (build 2600)
System Model TOSHIBA Satellite M35X PSA72U-00W00X
Enclosure Type: Notebook
Processor a
1.70 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Not hyper-threaded
Main Circuit Board b
Board: TOSHIBA EAL20
BIOS: TOSHIBA V1.40 10/20/2004
Drives
80.02 Gigabytes Usable Hard Drive Capacity
61.65 Gigabytes Hard Drive Free Space
MATSHITA DVD-RAM UJ-820S [Optical drive]
TOSHIBA MK8025GAS [Hard drive] (80.03 GB) – drive 0, s/n 64A49825S, rev KA024A, SMART Status: Healthy
Memory Modules c,d
480 Megabytes Usable Installed Memory
Slot 'JP21' has 512 MB
Slot 'JP20' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 80.02 GB (61.65 GB free)
Bus Adapters
ENE CB-710/712/714/810 Cardbus Controller
ENE PCI Memory Stick Card Reader Controller
ENE PCI Secure Digital Card Reader Controller
ENE PCI SmartMedia / xD Card Reader Controller
Intel® 82801DB/DBM USB Universal Host Controller - 24C2
Intel® 82801DB/DBM USB Universal Host Controller - 24C4
Intel® 82801DB/DBM USB Universal Host Controller - 24C7
Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD
Display
Intel® 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
CPT [Monitor] (November 2004)
Communications
TOSHIBA Software Modem
1394 Net Adapter
Intel® PRO/Wireless 2200BG Network Connection
Realtek RTL8139/810x Family Fast Ethernet NIC
Am wondering if this is something I might be able to fix. I really don’t want to spend the money for shipment to my friend’s friend since that–plus his charges–I may as well purchase a new laptop given some low prices out there. But I’m happy with this notebook and I don’t feel as though I’ve gotten good use out of it yet.
Thanks for your help and guidance!
) So I turned to check my notebook 's Device Manager and I do see the WiFi adapter there. It was soon after I checked this that the BSOD appeared. I haven't been working on the notebook much at all today…just left it on to see how long it would take to crash. And it finally did.
'Til tomorrow. Thanks for your help!
