kangaroo
Topic Starter
My environment:
12-month old Gateway NV58 laptop, Windows 7 Home Premium, CPU Intel Core2 Duo T6600 2.20GHz, 4Gb RAM; until yesterday, Windows Updates set to download and install automatically. I use Kaspersky Internet Security 2010, updated automatically.
No software or hardware installed in past three months.
Problem:
On 22 Jan, I was called away while editing an Excel2007 spreadsheet. When I returned some 2 hours later, I was confronted with a "Windows failed to start" message and an overlaying dialog box with Restore and Cancel buttons. I cancelled and watched while the "automatic" fix process completed saying it could not fix the problem and to remove any recently installed devices or drivers and re-try.
I restarted with the same "Windows did not start" result. The auto fix process went through its 18 tests showing for all results: "completed successfully. Error code 0x0".
This time I attempted a restore (the two showing were for 1/21/2011 1:39:30PM and 1/18/2011 1:00:45AM both for Windows updates). As the Windows update was the only change to the PC, I opted for the 18Jan restore point. This completed successfully but on restarting the same "did not start" box came up. I noticed during the boot process that a blue screen with about 10 lines of white text flashed by: no idea what it says.
After a another restore to 14Jan point, I shutdown the computer.
I disconnected the USB-wireless mouse and ethernet cable to the router and restarted this time booting into Windows normally with a message that it had been restored to 14Jan. KIS reported that its Blacklist file was corrupted. I did a user data backup with Windows backup, did a create system image to DVDs and created a System repair disk. I then shutdown, re-connected the router and wireless mouse and booted normally. I then repaired KIS successfully.
I continued working and after taking a break came back to the same "Windows did not start" situation. I had suspected the latest Windows update but had forgotten to turn off automatic updates. I went through the process as before but this time two attempted restores completed "Unsuccessfully". I went ahead and shutdown the PC and after turning it on again Windows started normally with a message that it had been restored to 15Jan (the second point I had selected). Again, KIS reported that the Blacklist was corrupt and I again repaired it. I immediately set Windows Update to download but prompt for install. So far I've not had a prompt for new updates.
I'd like to know if indeed Windows Update has caused this problem, perhaps conflicting this KIS2010.
Any suggestions to rectify this situation so I can confidently install Windows Updates would be appreciated.
